To submit evidence to support a Stripe dispute, you need access the Stripe Evidence Upload Tool. Begin by hovering over the Billing tab and selecting OnPatient Payments. This will take you to the Stripe Dashboard.
From the Stripe Dashboard, you can access the tool in two ways:
1. Click on the Payments tab and select the dispute from the status column for which you wish to upload evidence. Once selected, a Dispute Details screen will open where you can upload evidence for the dispute.
2. Click on the Disputes tab and select the Dispute ID for which you wish to upload evidence. Once selected, a Dispute Details screen will open where you can upload evidence for the dispute.
Once a dispute has been created, you have seven (7) calendar days to submit evidence. If the evidence submission deadline passes and you have not submitted any evidence, you will automatically lose the dispute.
To submit evidence for a dispute, please provide as many details as possible. All fields are not mandatory and may not apply to your case. Supported file formats for evidence upload are JPEG, PDF, and PNG and may have a max file size of 8MB.
Please note that if you submit this form without any of the fields filled out your dispute will be denied. A warning message will appear upon clicking Submit to alert you to check your submission for completeness.
You can save evidence for later editing instead of submitting it immediately. This option is available by clicking Save for Later at the bottom of the evidence screen. We will automatically submit any saved evidence on the due date indicated.
Evidence submission is final. You may only submit evidence once per dispute. Once the evidence is submitted, a Submitted flag will appear in green and you are able to view the evidence that was submitted by clicking the blue View Evidence button.
DrChrono logs the status, username, and date in the Logs section at the bottom of the screen when any evidence has been saved for later or upon final submission.
Once the evidence is submitted the disputed status will update to Under Review and you will also receive a notification in your Message Center confirming your submission.
On average, it takes 60-75 days after evidence is submitted for the patient's financial institution to review and deliver a verdict to Stripe after which you will receive a notification in your Message Center.
