Within the Remittance Report screen, a user can view or hide certain columns. These include the ERA Paid, Adjusted, and Patient Responsibility columns.
- ERA Paid - the amount posted in the account that matches the trace number. This amount could vary from the EFT/check amount if there are payments included that do not match an appointment in the DrChrono system and cannot post electronically. You can find these payments under Billing > Unmatched ERAs.
- Adjusted - the amount that was adjusted from the original billed amount. The posting will give additional information to explain the adjustment.
- Patient Responsibility - the amount that is due from the patient. This could include deductibles, copays, coinsurance amounts, non-covered charges, or other items that the payer deems as the responsibility of the patient.
To turn on the ability to select which columns to view, please reach out to support.
An additional column titled "Check/EFT Amount" under Account > Remittance Reports will list the actual amount of payment from the payer. This amount will include all of the payments that were posted with the trace number and those included on the ERA that did not match an appointment in DrChrono and could not be posted electronically. The amount in the Check/EFT Amount column should match your EFT deposit, virtual card, or paper check received from the payer.
