How to delete payer adjustments and/or patient responsibility amounts

If you need to delete payer adjustments or patient responsibility amounts, you can do so through the Live Claims Feed (LCF).

• Navigate to Billing > Live Claims Feed

• Pull up the patient's account via their name, chart ID, or claim number.  Click on the date of service to enter the appointment specifics.

• Scroll down to where the charges are located

• Scroll over to the right where the red Xs are located.  Click on the red X on the line you wish to delete.

• The system will show a warning message to verify that you want to delete the line item. Once you click "OK", the line item will be deleted.