Updated Articles

  1. How do I lock a clinical note?

    With DrChrono you can electronically sign a note when the note is locked. Clinical notes are rendered in PDF format. There are several ways to navigate to the clinical note in order to sign and lock the document. The most common ways to...
  2. ePS Reconnection Payer List (A-F) as of 4.05.2024

    ePS Payer ID DRC Payer ID Name Line of Business Claims Impacted By CHC Claims Enroll? Claims Re-Enrollment Required Status Date Active Payer Notes HMF31147 31147 1-888-OHIOCOMP (Ohio BWC) P No NO ...
  3. Reminders Are Getting Sent Out Too Early or Too Late (wrong timezone setting)

    You can adjust your timezone setting to ensure that reminders go out to your patients in the correct time zone. Setting the Timezone 1. Go to Account > Provider Settings and select the Profile tab. 2. Selec...
  4. My patient's appointment moved! How did this happen?

    DrChrono does not automatically move appointments. Sometimes a staff member may accidentally move an appointment from the website or the iPad. Here's how you can check if someone within your practice moved an appointment. 1. Go to Clinical >...
  5. Printing and Downloading Your Clinical Notes

    You can print all of the clinical notes for a particular patient or group of patients based on criteria available in the Clinical Notes section of the software. Follow the steps below to generate a message in your Message Center with the clinical ...
  6. ePS Reconnection Payer List (N-Z) as of 4.11.2024

    ePS Payer ID DRC Payer ID Name Line of Business Claims Impacted By CHC Claims Enroll? Claims Re-Enrollment Required Status Date Active Payer Notes HMF36398 36398 NAMM OF ILLINOIS P No NO ...
  7. How can I change the default appointment color?

    1. To change the default appointment color, first go to Account > Provider Settings and select the General tab. 2. From this page, under Calendar Settings you can select an Appointment Default Color for appointments th...
  8. How do I change the pronunciation of my name in appointment reminders?

    We always suggest when you're setting up your practice, that you have a test reminder sent to your phone number so you can see the SMS text that gets sent and hear the reminder message that will be left for your patients. You may discover that...
  9. How do I use availability search?

    Availability Search is a tool that helps you find free time to schedule appointments and can be found by going to Schedule and selecting Availability Search . On the Availability Search page, you can look for appointments...
  10. How do I copy a previous note?

    You can easily copy a note from a previous visit to make the charting process more efficient. Here's how: 1. Click on a patient’s appointment in the calendar. Click the green View Clinical Note button. 2. Click Copy ...