Updated Articles

  1. Video: Using the Sales Tax Feature

    Sales Tax Feature Check out this video to see how DrChrono's Sales Tax Feature can help you keep track of sales tax collected by your office. ...
  2. Sales Tax Feature

       The Sales Tax screen will help you track amounts collected on applicable products and services from your account.      To navigate to the screen, hover over Billing and then select Sales Tax from the menu on the left.    You have the ...
  3. Telehealth POS codes 02 and 10

    In early 2022, the Centers for Medicare & Medicaid Services (CMS) introduced a new place of service (POS) code for telehealth services to help clarify specifically where services were rendered. https://www.cms.gov/Medicare/...
  4. How Do I Set a Billing Modifier to a Code So it Always Populates?

    To set a modifier for a billing code, you can create Billing Profiles to associate the modifier with the code. Then, whenever you use the billing profile, both the code and modifier will populate. Here are the steps to take these actions using...
  5. How do I carry over CPT codes from visit to visit?

     If you frequently schedule repeat visits for patients who bill with the same CPT code(s),  a setting can be enabled that will carry over CPT codes from appointment to appointment which will save you time and data entry keystrokes. Access Acco...
  6. What does PRNT mean when it is part of the payer id?

    Insurance payers use a payer ID to route claims to the correct insurance company, or payer.  Some insurances have the same payer ID among all clearinghouses, while others may differ.   You can find the payer IDs in the Patient's chart > Demographi...
  7. Searching Enrolled Payers First

    In DrChrono you have the ability to prioritize the payers you are enrolled with so that they are brought to the top of the list when searching for insurance payers.   In the image below, there are several options for the payer being searche...
  8. How to Include Notes on your Patient Statements

    You can add messages such as "To set up a payment plan, please call xxx-xxx-xxxx", "Your Prompt Payment is Appreciated" or anything else you would like to send out on your patient statements. Follow the steps outlined below: Hover the cu...
  9. DrChrono Payments: M2 Troubleshooting Tips

    If the Stripe M2 reader is not working as expected, here are some things that could be causing the issue. Ensure your DrChrono App on the iPad or iPhone is up to date. Ensure the iPad or iPhone's iOS Software is up to date.  Reboot the iPad/...
  10. DrChrono Payments: Setting up M2 card reader

    One of the readers that can be used to process patient payments is the Stripe M2 Reader.   M2 Reader Out of the Box Ensure that the M2 device is fully charged. Ensure that the iPad/iPhone with which it will be paired is also charged. En...