Articles
Reminder Language Settings
You can set the language for your patient's reminders in their chart for text and email reminders.
Go to the patient's chart and select the Demographics tab on the left. Under the Important tab, select the preferred reminder language (En...
Verifying your Patient's Cell Phone Number for Text Message Reminders
You can verify your patient's cell phone number to ensure it can be used for text message reminders. This verification can be helpful if a patient's home phone number was accidentally entered into the cell phone field.
Note: DrChrono onl...
Verifying Your Office Phone Number for Reminder Caller ID
You can validate your phone number so that it appears as the caller ID number on your voice reminders.
Go to Account > Offices . Select Edit next to the office you would like to validate the number.
Click ...
Adding Reminders to an Appointment
Reminders can be used to remind your patients about their upcoming appointments. Reminders can be set up in two ways in DrChrono: in the appointment window or with reminder profiles . We will look at adding reminders at the appointment level in...
Appointment Reminders
Check out our video on setting up appointment reminders. Note: DrChrono only supports SMS text reminders to US-based numbers and US territories. Users can also view SMS usage via Reports > Reminder ...
How do I change the pronunciation of my name in appointment reminders?
We always suggest when you're setting up your practice, that you have a test reminder sent to your phone number so you can see the SMS text that gets sent and hear the reminder message that will be left for your patients.
You may discover that...
Reminders Are Getting Sent Out Too Early or Too Late (wrong timezone setting)
You can adjust your timezone setting to ensure that reminders go out to your patients in the correct time zone.
Setting the Timezone
1. Go to Account > Provider Settings and select the Profile tab.
2. Selec...
How to Set Up a Follow-Up Reminder
A follow-up reminder reminds patients to make appointments on a recommended date that you decide. Follow-up reminders can be set up in advance in a way that works best for reminding your patients to make appointments on the date that you recommend. ...
Creating and Using Reminder Profiles
A reminder profile is a preset list of reminders you can choose from to alert your patients of their upcoming appointments. Reminder profiles are easy to set up and provide an efficient way to remind your patients via email, text, and phone calls. ...
Editing Reminder Profiles and Appointment Reminders
DrChrono allows you to send reminders to patients for their upcoming appointments automatically. If you want to customize the timing and the type of correspondence and/or attach a custom message it is easily done. You can edit reminders at the appoi...
Are my patients getting their reminders?
DrChrono enables you to send reminders to your patients in the form of an email, SMS text message, and/or a phone call. You can see the status of reminders in the appointment window and in the reminder report .
DrChrono also gives you the abi...