Articles
How do I activate my OnPatient account?
Your provider's office will send you an invitation via email address or by letter. Follow the instructions below to activate your account
1. Click on the Sign Up Now button to begin (the email invitation will display the date that the inv...
OnPatient Password Requirements
OnPatient strictly adheres to industry password standards and best practices. Create a password for your OnPatient account with the following requirements: A 16-character minimum and 64-character maximum length Meet three of the following c...
I forgot my OnPatient password. How do I reset it?
1. Visit onpatient.com and click Login .
2. Select I forgot my password .
3. Enter the email address that is associated with your OnPatient account*, and click Recover Password . You will receive an ema...
How do I cancel my OnPatient account?
If you would like to cancel the use of your OnPatient account, please contact your provider to revoke your account invitation.
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Accessing Your Health Profile through OnPatient
You can easily view, save, or print your clinical summary through your OnPatient portal.
Viewing your clinical summary directly on the website
Log in to your OnPatient account.
Select Health Profile .
3. On the left-hand sid...
Paying patient statements through the OnPatient portal
Your patients can easily pay their outstanding bills through their OnPatient portal.
This is a sample of how an invoice would look to a patient when received through their OnPatient portal:
This is how a patien...
Connect to Your OnPatient Account with Different Providers
Patients can connect to their OnPatient account with different providers.
What is the Representative option used for?
Your patient can designate a representative role for their OnPatient account.
This option can be especially useful for parents/guardians who want to manage health records and doctor/patient communication information for their minor children.
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How do I change the email address associated with my OnPatient account?
1. To change the email address associated with your OnPatient account, log into the OnPatient portal and click on your name at the top right of the screen, as pictured below.
2. Next to the My Email field, click Edit .
3. You will ...
When I clicked on the OnPatient invite I received, I was unable to complete the sign up process. I tried to start over, but I am not able to do so, why?
The OnPatient invitation you receive from your healthcare provider expires 7 days after it is sent or if your healthcare provider resends an invitation.
Please ensure you are accessing the most recent OnPatient invitation your healthcare pro...
I don’t feel comfortable providing my Social Security Number as part of the identity verification process for OnPatient portal access. Do I have any other options?
OnPatient requires successful verification of 2 out of 3 personal identifiers for your account before allowing access to the portal.
The three identity values that are offered for validation are Date of Birth (DOB), Social Security Number (SSN),...
Families Using OnPatient: What if my entire family only wants to use one email address?
What do you do if you have one email address for your entire family and they all want to use OnPatient?
If you have a Gmail account, you can create accounts under parent.name@gmail.com, and parent.name+child1@gmail.com , parent.name+child2@gma...
How do I disconnect my OnPatient account?
If you need to disconnect your OnPatient account from your provider, you can easily complete this process through your OnPatient account.
1. After logging in, select the Doctors tab and click Disconnect .
2. A window will open to co...