If DrChrono is temporarily unavailable, you can continue accepting payments using PaySimple directly. Follow the steps below to ensure smooth payment processing during a DrChrono outage.
✅ Step 1: Contact the PaySimple Care Team
Reach out to the PaySimple Care Team and request to be enabled for direct access to PaySimple. This will allow you to continue processing payments outside of DrChrono.
📞 Contact Info: 800-466-0992 (Monday - Friday 9am-6pm EST)
📧 Email: care@paysimple.com
💳 Step 2: Process Payments Through the PaySimple Portal
After you're set up:
Log in to the PaySimple portal.
Continue to process customer payments as needed.
⚠️ Important: Payments processed through PaySimple during the DrChrono outage will not sync automatically to DrChrono.
🔄 Step 3: Reconnect to DrChrono When It’s Back Online
Once DrChrono service is restored:
Contact the PaySimple Care Team again.
Request that your account be switched back to DrChrono-integrated payments.
This will re-enable your standard payment workflow within DrChrono.
✍️ Step 4: Manually Post Offline Payments in DrChrono
Any payments taken while using PaySimple directly must be manually entered into DrChrono.
These payments will not backfill once DrChrono is back online.
Be sure to keep a record of all transactions made in the PaySimple portal so that you can reconcile them accurately in DrChrono.
Need Help?
If you have questions or need assistance during this process, don’t hesitate to contact the PaySimple Care Team for support.
