Set a custom timeout session for a user | Set a custom timeout session for a practice group | FAQ
We're committed to safeguarding sensitive cardholder data and reducing the risk of unauthorized access. To comply with the Payment Card Industry Data Security Standard (PCI DSS), you can tailor your session durations according to your security preferences.
You can change your session timeout from 30 to 15 minutes, which follows industry standards and best practices.
Set a custom timeout session for a user
- Select Account > Account Settings.
- Select the Security tab.
- Under Timeout Session, select the Enable Custom Timeout Session checkbox, and then select 15 minutes.
- Select Update Entire Profile.
If you no longer see the Timeout Session section in the Security tab, check with your office manager or practice group administrator. Your entire practice may have been set up with the 15-minute session timeout at the practice group level.
Set a custom timeout session for a practice group
The practice group administrator or office manager can create a case to customize your timeout session to 15 minutes (or revert it to 30 minutes) for your practice group.
When the 15-minute session timeout is turned on for your practice group, individual users no longer see the Timeout Session section in the Security tab.
FAQ
Who should have the custom timeout session turned on?
We suggest decreasing the session timeout to 15 minutes for users who handle sensitive billing information, enter credit card data, or have access to stored credit card data. Users should monitor their session activity and save their work before the 15-minute time limit. If you log out and back in, you are redirected to the page you were on before the logout.
Is work saved if my session times out?
DrChrono has an autosave feature for clinical notes and charting, which means your information is automatically saved if your session times out. However, we do not support autosave functionality in other areas of the system. We recommend that you finish your task or workflow before logging out of your DrChrono session to avoid losing progress.