When charges are added before a patient's appointment, they will appear grayed out in the Live Claims Feed. They will not appear in any report until the date of service. You can still make updates to either the code or charge when it is in this state.
- Navigate to Billing > Live Claims Feed
- Boxes that can be edited include:
- Code/Check Date
- Modifiers
- Qty/Min
- Dx Pointers
- Price
After transactions have been frozen
If a payment or adjustment is reversed after it has been frozen, it will be removed from the default view. They can always become visible by clicking on the Show/Hide Inactive or eye icon on the right of the screen.
