DrChrono by EverHealth
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Table of Contents
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Home
Glossary
Account
Account Details and Settings
Account Settings in Detail
Automated Electronic Case Reporting (eCR) with DrChrono
CDS Rule Flags in the Appointment Window
Communication Usage in Account Settings
Change DrChrono Account Email Addresses
Creating a Custom Appointment Field
Creating Custom Patient Demographics
Daily Agenda Email
Duplicate Appointment Warning
Editing Your Name, Timezone, Personal Details, and Contact Information
Exporting Clinical Data from DrChrono's API
How do I sync my DrChrono calendar to my Google Calendar?
Where can I find my DrChrono doctor ID, practice group ID, and office ID?
How do I edit my contact information?
How to create a Custom Patient Payment Type
How do I update my specialty?
How can I change the default appointment color?
How can I enter in an official practice name and have that reflected in my clinical notes, superbills, and patient statements?
How do I add a suffix, credentials or salutation to my name?
How to upload a Profile Image and Business Logo
Patient Data Export
Set Time Zones in DrChrono
Setting a Default Appointment Time
Using Custom Demographics to Record Attorney Information
Using the Practice Group Dropdown
Using the Scheduling Widget
What do the lock and flag icons on my appointments mean?
Why Can't I Change My Name in Account Settings?
Account Security
Custom Session Timeout
Updated
DrChrono Password Requirements
Email Verification
Forgotten Password: How do I reset my password?
What database does DrChrono use?
Enabling Emergency Access to your DrChrono Account
How does DrChrono keep my information safe?
How to change my DrChrono login password?
How do I set my iPad PIN?
Does DrChrono have a Disaster Recovery Plan?
How does Two-Factor Authentication (2FA) work in DrChrono?
How do I set up Two-Factor Authentication (2FA) in my account?
How do I set up Two-Factor Authentication (2FA) for a staff member?
How do I add a confidentiality notice to the bottom of all outgoing faxes and emails?
Two-Factor Authentication (2FA) FAQ
Why does my DrChrono account log me out frequently?
Restrictions for Trial Accounts
What is DrChrono's data recovery plan?
Data Migrations
Unpacking Your DrChrono Export Files
Customize C-CDA XML Exports
Vaccine Records Import - Data Migrations
Contacts List Import - Data Migrations
Lab Results Import - Data Migrations
Medication History - Data Migrations
Problem (Diagnosis) History Import - Data Migrations
Allergies Import - Data Migrations
Data Migration - Database Files
Documents Import - Data Migrations
Patient Demographic Records Import - Data Migrations
Appointments Import - Data Migrations
Familiar Systems - DrChrono Data Imports
Importing Data into DrChrono - Official FAQ
Importing Categories for your Custom Codes
Importing your Contact Lists
Bulk Importing Patient Demographics
Caveats in data migrations by EMR Vendor
Providing Clinical Data through Box.com - Data Migrations
Spreadsheet Templates - Data Migrations
DrChrono Full Service Data Extraction (FFS)
My Account Billing
Account Billing FAQs
How are my claim submissions charged to my account?
How to make a payment in Netsuite
How to update your billing address in NetSuite
How to review and/or update credit card details in Netsuite
Paying your DrChrono invoice
Will DrChrono take a percentage of my collection for claims prior to our contract date?
Why use DrChrono billing?
My DrChrono Account
A provider has left our practice midterm. What steps do I take?
Compatible iOS versions and devices supported by DrChrono?
DrChrono Roadmap Portal
How do I add a provider to my account?
How do I backup all of my information within DrChrono?
How to Search for a Patient-Web & iPad
Logging into DrChrono Web and iPad
My account is on a Read-Only or Billing Work-down plan. What information do I have access to?
New to DrChrono? Read here about Getting Set Up
Remove or Replace Providers
Secure Sign Up Using reCAPTCHA
Student Education FAQ
Turning On and Turning Off Your Sample Data
What to do with my DrChrono account if I've sold my practice?
Why use DrChrono's API?
Office Details
Setting Your Office Hours
How do I add/edit exam rooms in an office?
Changing the Primary Provider for an Office
Archiving and Changing Offices
SAML SSO
Setting up an Identity Provider for SSO
Utilizing the New SSO Dashboard
How to Request SSO for Your Account
SSO New Login Workflow
Account Permissions
Account Permissions Overview
Create Staff Member Accounts
How do I add an employee?
How do I change a provider for staff members?
How do I edit user/staff account permissions?
How to Turn On Share Patients
Manage Roles in Permissions Administration
Updated
Practice Settings: Assigning Member Roles
Practice Settings: Editing a Staff Role
Removing Staff Members (Inactivate Staff)
Restricting Staff Members to an Office
What permissions do staff members have?
Billing
Trending RCM Topics
Change Healthcare Cyber Attack Response
ePS Reconnection Payer Lists
Previous lists
ePS Reconnection Payer List (A-E) as of 6.17.2024
ePS Reconnection Payer List (A-E) as of 5.29.2024
ePS Reconnection Payer List (F-M) as of 6.17.2024
ePS Reconnection Payer List (F-M) as of 5.29.2024
ePS Reconnection Payer List (N-Z) as of 6.17.2024
ePS Reconnection Payer List (N-Z) as of 5.29.2024
ePS Reconnection Payer List (A-E) as of 5.17.2024
ePS Reconnection Payer List (F-M) as of 5.17.2024
ePS Reconnection Payer List (N-Z) as of 5.17.2024
ePS Reconnection Payer List (A-E) as of 5.14.2024
ePS Reconnection Payer List (F-M) as of 5.14.2024
ePS Reconnection Payer List (N-Z) as of 5.14.2024
ePS Reconnection Payer List (A-E) as of 5.08.2024
ePS Reconnection Payer List (F-M) as of 5.08.2024
ePS Reconnection Payer List (N-Z) as of 5.08.2024
ePS Reconnection Payer List (A-E) as of 5.01.2024
ePS Reconnection Payer List (F-M) as of 5.01.2024
ePS Reconnection Payer List (N-Z) as of 5.01.2024
ePS Reconnection Payer List (A-E) as of 4.26.2024
ePS Reconnection Payer List (F-M) as of 4.26.2024
ePS Reconnection Payer List (N-Z) as of 4.26.2024
ePS Reconnection Payer List (A-E) as of 4.22.2024
ePS Reconnection Payer List (F-M) as of 4.22.2024
ePS Reconnection Payer List (N-Z) as of 4.22.2024
ePS Reconnection Payer List (A-E) as of 4.16.2024
ePS Reconnection Payer List (F-M) as of 4.16.2024
ePS Reconnection Payer List (N-Z) as of 4.16.2024
ePS Reconnection Payer List (A-E) as of 4.11.2024
ePS Reconnection Payer List (F-M) as of 4.11.2024
ePS Reconnection Payer List (N-Z) as of 4.11.2024
ePS Reconnection Payer List (A-F) as of 4.05.2024
ePS Reconnection Payer List (G-M) as of 4.05.2024
ePS Reconnection Payer List (N-Z) as of 4.05.2024
ePS Reconnection Payer List as of 8.13.2024
ePS Payer List
ePS Payer List (A-F) - April 15, 2024
ePS Payer List (G-M) - April 15, 2024
ePS Payer List (N-Z) - April 15, 2024
Former Lists
ePS Payer List (A-F) - April 12, 2024
ePS Payer List (G-M) - April 12, 2024
ePS Payer List (N-Z) - April 12, 2024
eProviderSolutions Payer List
Exclusive Change Healthcare Payers for Claims as of 3.06.2024
ePS Resources
How to access the eProvider Solutions Enrollment Portal
VIDEO: Navigating the eProvider Solutions Enrollment Portal
HHS letter regarding the Change Healthcare cyber attack
ePS Enrollment Module - What do the different statues mean?
Upcoming Availity Rejections
ePS: Available services display in the patient's chart
What happens with my ERAs?
Updates from Change Healthcare
AMA Response to Change Healthcare cyber attack
Change Healthcare Payer ID to ePS Payer ID Crosswalk
What if a payer requests a certain field/provider number to show in a specific field?
Bulk Editing Payer IDs
How to bulk submit claims
Payers who need enrollment to obtain eligibility information
eProvider Solutions FAQ
What does rejection EPSOUT mean?
Change Healthcare CyberSecurity Issue - Resolution
2024 Articles
UHC: Updated policy for HCPCS Code G2211
UHC: Home Health Changes effective July 1, 2024
Diabetes Screening Definition updates for Medicare coming October 2024
CMS 2024 Physician Fee Schedule Look up Tool
Medicare Requirement as of 1/01/2025 - TB Modifier
Medicare coverage for Mental Health
Are you a marriage/family therapist or a mental health counselor billing Medicare?
Limitation on Recoupment of Medicare Overpayments- effective July 1, 2024
HCPCS Code G2211
COVID Vaccine post PHE
Provider Type and Taxonomy Codes added as of Jan 1, 2024
Medicare Physician Fee Schedule Final Rule Summary CY2024
CPT 2024- What to expect
2024 Medicare Physician Fee Schedule
2024 Medicare Deductible & Coinsurance rates
Medicare Home Health PPS CY 2024
CMS - Changes to Amount in Controversy Threshold effective Jan 1, 2024
UHC Community Plan of NY- Requiring NPI and taxonomy codes as of August 1, 2024
2025 Medicare Hospital Outpatient Prospective Payment System and Ambulatory Surgical Center
CPT 2025 Code Set
2023 Articles
UHC - Q4 2023 MA-PCPi program enhancements
Understanding the streamlined COVID-19 vaccine codes
Struggling with Z codes?
CMS- 2023 E & M Services Guide
Redesigned CMS website
United Healthcare removes preauthorization requirements for many services
New Place of Service (POS) code 27
Updated Advanced Beneficiary Notice (ABN) form
First annual report on the No Surprises Act
Submitting DME claims that are subject to $35 out of pocket cap
Oxford Health Plan phases out paper checks
UHC issues new ID cards April 2023
End of Public Health Emergency (PHE) - What do I need to know?
NDC updates effective July 1, 2023
Medicare claim processing error - January 2023
UHC to move to digital VCP statements beginning February 3, 2023
Medicare changes rules with CMN and DIFs effective January 1, 2023
CPT 2023 - Are you ready?
United Healthcare (UHC): Reconsideration and Appeals
Medicare to eliminate pre-auth requirements for some DME beginning Jan 1, 2023
2023 Clinical Lab Fee Schedule
CY 2023 Proposed Medicare Physician Fee Schedule
Telehealth and Proposed CY 2023 Medicare Fee Schedule
2022 Articles
CMS 2023 Physician Fee Schedule Look up Tool
ICD-10 updates effective October 1, 2022
Prior Authorization Reform Bill making its way through Congress
Billing Basics
How to identify claims that were billed but not paid
Getting Started
Getting Started with Billing through DrChrono
Credentialing vs. Enrollment: What is the difference?
Individual vs Organizational NPIs
Getting to Know the Billing Menu
Introducing Your Core Billing Tools
Explaining Basic Billing Concepts
What are my options with accepting assignment from insurance payers?
Adding Additional Insurance Payers
Adding a Payer In DrChrono
Adding Billing Notes to Appointments
How do I add a billing note to the patient’s appointment?
Video: Adding notes to a patient's appointment
Adding/Updating Insurance on Patient Accounts
Updating a Patient's Insurance Information
Adding Insurance Info for Durable Medical Equipment
MBI - Medicare Beneficiary ID number look up tool
Apollo Plus Plans - Communicate with the DrChrono Billing Team
How do I Share Correspondence with the Billing Team?
Billing Codes
DSM-5 Codes
Getting Started with Billing Acronyms
Is There a Dictionary to Search for CPT, HCPCS, and ICD-10 codes?
What is an NDC and Why Do I Need To Include It?
What should I do if the ICD-10 code I use is flagged as 'Removed'?
Editing ICD-10, CPT, or HCPCS Code Descriptions
How to create a Custom CPT/HCPCS/ICD-10 that can be billed to the patient's insurance.
Questions about modifier 25?
Deleted CPT Codes
Billing Pick List
Creating a Billing Picklist
Using a Billing Picklist
Courtesy Billing
How Do I Set Up Courtesy Billing and How Does it Work?
Diagnosis Pointers
What are Diagnosis Pointers?
Fee Schedule
Fee Schedule - Overview
Fee Schedule: How to add a new fee schedule
Fee Schedule: How to edit a field in an existing fee schedule
Fee Schedule: How to inactivate an entire fee schedule
How Do I Set Up a Fee Schedule v1?
How to add revenue codes to a fee schedule v1
Incident-to Billing
What is Incident-to Billing?
Insurance Plan Types
Insurance Plan Types Explained
Insurance Setup Options
What does the Insurance set up screen do?
How Do I Enter a Taxonomy Code For a Specific Payer?
Keeping Patient Insurance History
How do I keep a patient's insurance history?
Office Billing Settings
Medical Billing Account Settings
I'm moving my office location. What do I need to do?
How do I Enter a Taxonomy Code that is Common for all Payers?
Office Setup and Management
Entering in an additional NPI number and Tax ID for billing purposes
Patient Super Bills
Adding Supervising Provider to the Patient Superbill
Creating an Itemized Patient Statement
Adding an Email Address to your Superbill
Payment Profiles
How Do I Update the Default Payment Profile?
Billing from the appointment window
Billing Reporting
Advanced Reports
Enhancements to Advanced Report Exports
Aging AR Report Updates
Aging AR Analysis Updates: Overview
Aging AR Analysis Report: Summary tab
Aging AR Analysis Updates: Details tab
Aging AR Analysis Updates: Export Reporting
Aging AR Analysis Updates: Video
Appointment Analysis
Appointment Analysis: Summary tab
Appointments Analysis: Details Tab
Appointment Analysis: Video
Billing Log Report
How do I use the Billing Log?
Billing Log: Video
Charge Analysis Report
Charge Analysis: Overview and Balance tab
Charge Analysis Report: Paid vs Unpaid
Charge Analysis: Claim Status
Charge Analysis: Details
Charge Analysis: Video
Charge Lag Report
Charge Lag Report: An Overview
Charge Lag Report: Summary Tab
Charge Lag Report: Detail Tab
Charge Lag Report: Video
Code Analysis Report
Code Analysis Report: Overview
Code Analysis Report: Payer tab
Code Analysis Report: Code tab
Code Analysis Report: Details tab
Code Analysis Report: Video
Collections Analysis
Collections Analysis: Summary Tab
Collections Analysis: Details Tab
Collections Analysis: Video
CPT, HCPCS, ICD-10 Line Level Reporting
Line Level Reporting - Advanced Reports
Procedure Categories
Denial Analysis Updates
Denial Analysis Updates: Overview
Denial Analysis Updates: Summary tab
Denial Analysis Updates: Details tab
Denial Analysis Updates: Graph tab
Denial Analysis Updates: Video
Financial Transactions Report
Financial Transactions Report: Overview
Financial Transactions Report: Summary tab
Financial Transactions Report: Debits tab
Financial Transactions Report: Credits tab
Financial Transactions Report: Adjustments tab
Financial Transactions Report: Patient Payments tab
Financial Transactions Report: All Data tab
Financial Transactions Report: How to run a report for a specific insurance
Financial Transactions Report: Video
Insurance Payer Mix
Insurance Payer Mix: Overview
Insurance Payer Mix: Summary tab
Insurance Payer Mix: Details tab
Insurance Payer Mix: Graph tab
Insurance Payer Mix: Video
Inventory & Sales Tax Reports
Running a Sales Tax Report
Using Inventory Management
Video: Inventory Management
Live Claims Feed Reports
Running Reports from the Live Claims Feed
Patient Analysis Report
Patient Analysis: An Overview
Patient Analysis: Summary Tab
Patient Analysis: Details Tab
Patient Analysis: Video
Patient Authorization Report
Patient Insurance Authorization Report
Patient Balance Ledger
Patient Balance Ledger
Patient Balance Ledger: Video
Patient Follow up Date
Running a report by Patient Follow-up Date
Running a report by Patient Follow-up Date: Video
Patient Payment Reports
How to run a report based on the appointment's payment profile
How to run a report based on the appointment's payment profile: Video
Product/Procedure Report
Product/Procedure Report: Summary Tab
Product/Procedure Report: Details Tab
Product/Procedure Report: Video
Reimbursement Analysis Report
Reimbursement Analysis Report: Overview
Reimbursement Analysis Report: Reimbursement tab
Reimbursement Analysis Report: Details tab
Reimbursement Analysis Report: Video
Rejection Analysis Report
Rejection Report: Overview
Rejection Report: Detail tab
Rejection Report: Drill In tab
Rejection Report: Video
Transactions Report
Keeping Track of Your Transactions
Video: Transactions Report
Unallocated Patient Payment Report
How to Run an Unallocated Payment Report
How to Run an Unallocated Payment Report: Video
Underpaid Items Report
Underpaid Items Report: Overview
Underpaid Items Report: Set Up
Underpaid Items Report: Running the report
Underpaid Items Report: Video
Utilization Analysis Report
Utilization Analysis Report: Overview
Utilization Analysis Report: Summary Tab
Utilization Analysis Report: Details Tab
Utilization Analysis Report: Video
Billing Workflow
Authorizations
Add a Clinical Trial Number to Your Claim
Enter an Authorization Number
Entering a Pending Pre-Authorization Number
How to Track Bulk Appointment Packages with Authorizations
Payer Pre-Auth Showing on Reports
Prior Authorization Alerts
Accounts Receivable
How Do I See My Accounts Receivable?
Adding Insurance EOBs to your DrChrono Account
How Do I Add an Insurance EOB to my DrChrono account?
Appropriate Use Criteria (AUC) Program
What is the Appropriate Use Criteria (AUC) program?
Custom Billing Status
Creating and Archiving Custom Billing Statuses
VIDEO: Creating and using a Custom Billing Status
Billing Profiles
Adding Billing Profiles in the Form Builder
Adding Billing Profiles in the Live Claims Feed
Adding Billing Profiles in the Clinical Note
Adding Billing Profiles from the Appointment Window
Creating Billing Profiles
VIDEO: Creating Billing Profiles
VIDEO: Applying Billing Profiles
Connecting Billing and Appointment Profiles
VIDEO: Connecting Billing Profiles and Appointment Profiles
Billing Profiles and Fee Schedules
Billing Widgets
Post Widget
Patient Balance Widget
Changing Billing Status Automatically
Lock a note and automatically change the billing status
How to change the billing status automatically to Paid in full and Balance due from the billing screen?
Custom Procedures
How to create a Custom Procedure Code
Video: Creating New Custom Procedure Codes
How do I update or archive my custom procedures?
Exporting Custom Procedure Codes
Daily Billing Problem Email
Managing Your Daily Billing Problems Email
How do I Stop Receiving Daily Billing Problem Emails?
Good Faith Estimate
Questions about the No Surprises Act
Good Faith Estimate Tool Overview
VIDEO: Good Faith Estimate Tool Overview
Good Faith Estimate: Creating a new estimate
Good Faith Estimate: Adding/Editing Diagnosis Codes
Good Faith Estimate: How do I add notes to my patient's estimate?
Good Faith Estimate: What if I don't know a related provider's NPI?
Good Faith Estimate: Delivering the estimate to your patient
Good Faith Estimate: Adding additional providers and/or facilities to your estimate
Good Faith Estimate: How do I remove a charge from an existing estimate?
Good Faith Estimate: Can I rename an existing estimate?
Good Faith Estimate: What if I need to add charges after the main service was rendered?
Good Faith Estimate: What if the patient declines the estimate?
Good Faith Estimate: What if the patient originally declined but now wants to move forward?
Hiding Billing Screens
Hiding Billing Screens
Follow Up Dates
Customized Follow-up Dates: Setting up your account
Customized Follow-up Dates: Utilizing within your account
Customized Follow-up Dates: Reporting
Customized Follow-up Dates: Can we turn it off?
Month End Close
Month End Close: An Overview
Month End Close: How to utilize in my account
Month End Close: Patient Payment Screen
Month End Close: Freezing charges each month
Month End Close: Changes, Refunds, Takebacks or Reparsing while in the frozen period
Month End Close: Unposted ERAs
Month End Close: Live Claims Feed
Month End Close: Grayed out charges
No-show appointments
How Do I Bill For a No-Show Appointment?
Patient Billing Statements
Patient Statements with Optum
Creating and Managing Patient Statements
VIDEO: Generating Patient Statements
How to Generate a Statement with the Responsible Party Information?
How to Include Notes on your Patient Statements
How Do I Use an Alternative Pay to Address on Patient Statements?
Enhanced Patient Statement Delivery
Payer IDs
Searching Enrolled Payers First
What does PRNT mean when it is part of the payer id?
Persistent Codes
How do I carry over CPT codes from visit to visit?
How Do I Set a Billing Modifier to a Code So it Always Populates?
Place of Service (POS) codes
Telehealth POS codes 02 and 10
How to Change the Place of Service (POS) for a Specific Appointment
POS 12 and HCFA Box 32
RTE: Real Time Eligibility
Real-Time Eligibility Dashboard
Save Time with Auto Eligibility Checks
Creating an Eligibility Profile
Create and Use Eligibility Groups
Specialty Specific Eligibility
Real-Time Eligibility Verification from a Patient's Chart
Eligibility Checks in the Appointment Window vs. the Patient's Chart
Running Eligibility when the Claim goes to an Alternative Payer
Sales Tax
Sales Tax Feature
Video: Using the Sales Tax Feature
Supervising Providers
How Can I Set Up a Supervising Physician?
How to print Supervising Provider details on the HCFA-1500 form
Timely Filing Letters
Timely Filing Letter
Underpaid Items
What are Underpaid Items?
Business Intelligence Tools
Reporting Options
Payment Analysis Report
Claims
Modifiers
HCPCS Modifier LU
HCPCS modifier JZ
HCPCS Modifier JB
HCPCS Modifier JA
Getting Started with Claims
Lifecycle of a Medical Claim
Types of charges that can be added to an appointment
Claim Status: What Do They Mean?
How to change the Accept Assignment for an Insurance?
How many NPI numbers/tax IDs can I have associated with my account?
Auto Accident Claims
New York No Fault Form - NF3
Auto Accident Claims: Option to add a business name as policy holder
Submitting Auto Accident Claims through DrChrono
Carisk Partners (fka iHCFA) - How to Attach Documents to Auto Accident Claims
How to Select the State of Accident for Auto Accident Claims
HCFA 1500 Form for Auto Accident Claims
How to fix “RELATED CAUSES CODE: REQUIRED; MUST INDICATE ACCIDENT FOR PAYER" on Auto Accident Claims
Claim Rejections
Discovering reasons for rejection
Why is this Claim Being Rejected?
How to correct specific rejections
Error message: Missing Information: Ordering Provider office: zip code is missing
Error message: "Billing Status and Payment Profile is contradicting"
How to fix the claim filing indicator rejection?
How to fix the claims rejected for "SERVICE UNIT COUNT OR ANESTHESIA MINUTES" ?
How to fix a claim rejected stating “RELATED CAUSES CODE: REQUIRED; MUST INDICATE ACCIDENT FOR PAYER. “
Why is my claim rejected for “Service line COB” information?
How to fix a claim when it is rejected stating "OTHER PAYER INSURANCE TYPE CODE: REQUIRICARE SECONDARY CLAIMS"
How to fix a claim when you receive rejection "Phone number of billing office is required".
Resubmitting a corrected claim
How to Resubmit a Corrected Claim?
Timely Filing Limits
How do I submit proof of timely filing to insurance?
Medicare rejection for timely filing
Claim Submission
Have questions regarding Medicare's Global Surgery guidelines?
Documentation Type Requirement for Alaska Medicaid
Claim File Submission
What time are claim files submitted?
Durable Medical Equipment (DME) Claims
Billing a Durable Medical Equipment (DME) Claim
Multiple Primary Insurances
Video: Working with multiple primary insurances
Submitting Claims to Multiple Primary Insurances.
Payer ID numbers
How do I find the payer ID number?
Purchase Service Provider
How do I add the purchased service provider information to a claim?
Reordering items on a HCFA 1500 form
Video: Rearranging ICD10 codes
How to Reorder ICD-10 and CPT/HCPCS Codes in an Appointment in the Live Claims Feed
Submitting to Primary Insurance
Billing emergency services to Medi-Cal
Billing claims to the Veterans Administration
How to Submit a Claim to an Insurance Company
How to submit Bulk Claims to a payer
Submitting a claim with a zero charge
Can I Submit a Claim with a Zero Charge?
Submitting to Secondary or Tertiary insurance
How to submit claims to a tertiary insurance and post payments?
Video: Billing a claim from the patient's appointment window
Institutional Claims
Getting started with institutional billing
Institutional Billing with DrChrono
How to add insurance information for an institutional claim
Printing UB04 Forms
Video: Printing a UB04 form
Video: Aligning your UB04 form
Adding elements on the UB04 form
UB04 / HCFA 1450 Boxes and Where Information is Pulled
UB04 Box 2 - How Do I Use an Alternative Pay to Address on an institutional claim?
UB04 Box 3A - Patient Control Number on an institutional claim
UB04 Box 4 - Type of Bill on an institutional claim
UB04 Box 6 - Start/End Care Dates on an institutional claim
UB04 Boxes 12-13 - Adding an admission date and hour to an institutional claim form
UB04 Box 14 - How to add type of admission to an institutional claim
UB04 Box 15 - What is a Point of Origin Code and how do I include it on an institutional claim?
UB04 Box 16 - How to add a discharge hour to an institutional claim
UB04 Box 17 - How to add a patient's discharge status to an institutional claim
UB04 Boxes 18-28 - What is a condition code and how do I enter them on an institutional claim?
UB04 Box 26 - Utilizing a claim ID from a claim form
UB04 Boxes 31-34 - What are occurrence codes and how do I add them to an institutional claim?
UB04 Boxes 39 - 41 - What is a value code and why is it needed on my institutional claim?
UB04 Box 42 - Adding revenue codes to an institutional claim
UB04 Box 52 - Notating a signed release or informed consent on an institutional claim
UB04 Box 53 - Noting an Assignment of Benefits on an institutional claim
UB04 Box 66 - Procedure Code Qualifier
UB04 Box 67 - How to add diagnosis codes to a patient's institutional claim
UB04 Box 69 - Where do I add the admitting diagnosis on an institutional claim?
UB04 Box 70 - When do I need to use a Patient Reason for Visit Code?
UB04 Box 74 - Where do I add the Principal Procedure Code for an institutional claim?
UB04 Boxes 76 - 79 - Where do I add attending, operating, and consulting provider information on an institutional claim?
UB04 Box 80 - Can I add free-text remarks on an institutional claim?
Professional Claims
Getting Started with Professional Claims
Date of Current Illness vs Initial Treatment date; what is the difference?
Video: Cloning a Claim
Adding Elements on the HCFA 1500 Form
HCFA 1500 Box 23 - Print CLIA number on claim form
HCFA 1500 Boxes and Where Information Is Pulled
Video: Printing a HCFA 1500 form
My printed HCFA form is not aligned.
Video: Aligning your HCFA 1500 form
HCFA 1500 Box 11 - How to enter 'NONE' to be displayed
HCFA 1500 Box 12 - How does signature on file get added to a professional claim form?
HCFA 1500 Boxes 14 & 15: Initial Visit and Onset Dates
HCFA 1500 Box 17 - How do I print the referring/supervising provider's information
HCFA 1500 Box 19 - How Do I Add a Billing Note
HCFA 1500 Box 21 - Procedure Code Qualifier
HCFA 1500 Box 24J - How Do I Enter an Individual or Group Provider Identifier?
HCFA 1500 Box 31 - Print License On the claim form
HCFA 1500 Box 32 - Setting the Service Location
HCFA 1500 Box 33 - How Do I Use an Alternative Pay to Address
HCFA 1500 Box 33b - How Do I Enter an Individual or Group Provider Identifier?
HCFA 1500 Box 24C - How Do I Enter an emergency indicator and reason?
Video: HCFA box 32 for claims with POS code 12
Anesthesia Billing
Anesthesia code calculations
Void Claims or Item on claims
How to Submit a Voided Claim to a Payer?
Video: Submitting a Void Claim
How to delete a charge on an appointment from the Live Claims Feed
Workers' Compensation Claims
New York Form C4.3 - Doctor's Report of MMI/Permanent Impairment
Submitting Worker's Comp Claims through DrChrono
Submitting claims to multiple Workers' Compensation Insurances
Carisk Partners (fka iHCFA) - How to Attach Documents to Workers Comp Claims
How to fix a claim rejected stating “RELATED CAUSES CODE: REQUIRED; MUST INDICATE ACCIDENT FOR PAYER.“ on Workers' Compensation Claims
CPT Updates
CPT 2023
CPT 2022
2022 CPT, ICD-10, and HCPCS code updates
CPT 2021
E & M coding changes- effective January 1, 2021
Changes to 2021 E & M Codes
Enrollment: EDI Electronic Claims Submissions
Getting Started with Electronic Claims (EDI)
Are Payer IDs Specific to the Clearinghouse or the Insurance Company?
Bulk Edit Payer IDs
Clearinghouse 101
How to use alternate pay to address for EDI transmission?
View Billed Claim Details
EDI Submission
Scrubbing Errors: What do they mean?
Medicare Smart Edits
EDI Claim File Indicators
How to avoid claim filing indicator rejections
If I Have Submitted my EDI and/or ERA Paperwork, Can I Bill Claims Right Away?
How Long Until I am Approved to Submit Claims?
ePS - eProvider Solutions
eProviderSolutions (ePS) Claim Scrubbing
eProvider Solutions- Who are they?
eProvider Solutions- Will my payer ids change?
eProviderSolutions: Available services display in the patient's chart
eProvider Solutions - Payer Search
eProvider Solutions - Submitting paper secondary claims
Insurance Set up Screen for those utilizing ePS clearinghouse
Requesting Medicare Real Time Eligibility through ePS
EPS Enrollment Module
ePS - Enrollment notifications
ePS- How do I access the portal?
VIDEO: eProvider Solutions- Navigating the enrollment portal
eProvider Solutions- How do I submit an enrollment request?
eProvider Solutions- How do I resume a previously started enrollment request?
eProvider Solutions- How do I cancel an enrollment request?
ePS Enrollment Module: Payer View
ePS Enrollment Module: TIN update
ePS Enrollment Module Activity Log
ePS: EDI Enrollment Check
eProvider Solutions- What do the different statuses mean?
ePS - Reinitiating an enrollment request
eProvider Solutions: Can I archive a submitted request?
ePS Claim Validation
How to enroll with ePS for just real time eligibility checks
TriZetto Provider Solutions
Requesting additional enrollments through TriZetto
Live Claims Feed
Getting Started with the Live Claims Feed
Seeing claims that are set to transmit to the clearinghouse
Can I customize the view in the Live Claims Feed?
How does Live Claims Feed work?
How to add a charge to an appointment from the Live Claims Feed
Billing Status: What Do They Mean?
How to Filter a Claim by the Billing Status
Viewing more than one appointment concurrently in the Live Claims Feed
How to Delete a Claim From DrChrono
How do I Clone a Claim?
I've Updated the Patient's Insurance but it's not Reflecting in the Live Claims Feed
Will Rescheduled Appointments Show up on the Live Claims Feed?
Using the Qty/Min feature in the Live Claims Feed
What is the Info Column?
Printing Claim Forms
Printing selected HCFA-1500 forms from the Live Claims Feed
How Do I Print a HCFA-1500 Form?
Printing an institutional claim form - UB04
How Do I Print Superbills Individually, for a Single Day or a Date Range?
How to bulk print HCFA forms within DrChrono?
RCM Tasks
Getting Started with RCM Tasks
What is the RCM Tasks Page?
RCM Tasks and billing
What do I do With Tasks my Biller Assigns Me?
How do I Communicate/Send Messages to my Biller?
RCM Tasks and Signing Charts
Using RCM Tasks to View and Sign Charts
Patient Payments
DrChrono Payments
DrChrono Payments: Applying payments to multiple Merchant IDs
DrChrono Payments: Error message
DrChrono Payments: Saving Credit Card Information without Processing a Payment
DrChrono Payments: Processing a payment from the patient demographics
DrChrono Payments: Credit Card Funding Time
Stripe
Stripe M2 Card Reader
DrChrono Payments: Getting started with Stripe
DrChrono Payments Stripe: Light indicators on BBPOS hardware
DrChrono Payments: Viewing Daily Discount Deposits via the dashboard
DrChrono Payments Stripe: If the device will not read the credit card
DrChrono Payments: Stripe Dashboard
DrChrono Payments: Stripe common decline codes
DrChrono Payments: Stripe Refunds and Reversals
DrChrono Payments: Stripe reporting
DrChrono Payments: Stripe Funding Time
DrChrono Payments: Stripe - Understanding Processing Fee Billing
DrChrono Payments: Stripe PCI Compliance
DrChrono Payments: Stripe - how to update existing bank information
DrChrono Payments: Stripe documents for identify and home address verification
DrChrono Payments: Stripe business verification
DrChrono Payments Stripe: When the mobile app does not recognize the BBPOS device
DrChrono Payments: Setting up M2 card reader
DrChrono Payments: M2 Troubleshooting Tips
DrChrono Payments: Setting up hardware BBPOS Chipper 3XBT
DrChrono Payments: Stripe Common Failure and Decline Codes
DrChrono Payments: Voiding a payment
DrChrono Payments: How to set up your account
DrChrono Payments: Purchasing hardware
DrChrono Payments: Processing a patient payment on the web
DrChrono Payments: Processing a payment from the appointment screen
DrChrono Payments: Processing a patient payment on the iPad
VIDEO: DrChrono Payments: Patient Payment Screen
VIDEO: DrChrono Payments: Appointment Window
VIDEO: DrChrono Payments: Live Claims Feed
DrChrono Payments: Processing a patient refund
DrChrono Payments: Setting up on OnPatient
WorldPay
DrChrono Payments: WorldPay Common Failure and Decline Codes
DrChrono Payments: WorldPay Understanding Chargebacks
DrChrono Payments: WorldPay PCI Compliance
DrChrono Payments: Adding a new Merchant ID
Pairing your M2 Device to your DrChrono account
Applying Patient Discounts
How do I apply a discount on a patient's account?
Auto Fill and Auto Allocate Options
Patient Payments Auto Allocation FAQ
Auto Fill Patient Payments
Correcting Posting Errors
Correcting a payment in the Patient Payments system
Deleting a payment in the Patient Payments system
How to delete payer adjustments and/or patient responsibility amounts
How Do I Unallocate a Payment if it is Posted to a Wrong Appointment?
Allocated and Unallocated Payments
Allocated vs Unallocated Patient Payments
Refunding an Unallocated Payment
Moving Patient Payments
Apply money from unallocated to the appointment while in Patient Payments
Apply money from unallocated to the appointment while in the Live Claims Feed
Moving money from an appointment to a patient's unallocated
Patient Payment Plans
Patient Payment Plans: Setting up your DrChrono account to accept patient payment plans
Patient Payment Plans: Minimum Monthly Payment Amount
Patient Payment Plans: Creating a plan for your patient
Patient Payment Plans: Flag on patient account
Patient Payment Plans: Skipping a payment
Patient Payment Plan: Making an additional payment
Patient Payment Plans: Late Payments
Patient Payment Plans: Reporting
Patient Payment Plans: Processing Payments from the Reporting Screen
Patient Payment Plans: Canceling an existing payment plan
Patient Payment Plans: Processing monthly payment plan payments
Patient Receipt
Text, Email, and Print options for patient receipts
Video: Printing Patient Superbills
Printing Patient Receipt and Superbills
Patient Text-to-Pay
Text-to-Pay: How does it work?
Text-to-Pay: Initiating a text link from within the patient's chart
How to update name and address on text-to-pay link
Text-to-Pay: Resending a payment link
Text-to-Pay: Resending a receipt
Text-to-Pay: Refunding a payment
Payment Profile
Payment Profile for Cash Appointments
Posting Patient Payments
VIDEO: Custom Payment Types
Customizing your available payment types
Getting Started with Patient Payments
Payments tab under Patient Payments
Line Items tab under Patient Payments
Logs tab under Patient Payments
Balance tab under Patient Payments
Posting a patient payment in the Patient Payments screen
Patient Payments in DrChrono
Posting a patient payment in the Appointment screen
Increasing efficiency when posting using Auto Set Billing Status
How to Post a HRA Payment?
DrChrono EHR features that work with in-house payments and payment partners
Stripe Payments
Patient Payments through Stripe in DrChrono
Square Payments
Square Hardware Compatible with DrChrono
Connecting Square to your DrChrono Account
Using Different Locations with Square in DrChrono
Processing Square Payments through DrChrono EHR
Square Payments on the iPhone EHR App
Processing Payments through Square on the iPad EHR App
Issuing a Refund Through Square
Subscription Memberships
Setting up Subscription Memberships
Editing, Archiving, and Duplicating Subscription Memberships
Adding a subscription membership to a patient's account
Deleting a Subscription Membership Plan
Insurance Payments
Adjustment Codes on EOBs and ERAs
What do the CO, OA, PI & PR Mean on the Payment Posting?
Adjustment Master
How to use the Adjustment Master screen?
Archiving EOBs and ERAs
Archive an EOB/ERA
Crossover Payer
Crossover payers
Custom Adjustment Reasons
Create new Custom Adjustment Codes
Using Custom Adjustment Codes
Editing and Reordering Custom Adjustment Reasons
Running reports for Custom Adjustment Reasons
Electronic Funds Transfer (EFT) and Paper Checks
Does the Insurance Payment go to DrChrono or will it Come to the Practice?
How can I convert to EFT payments?
Electronic Remittance Advice (ERAs)
Manually uploading ERAs
Sorting of ERA/Remittance Report Files
How does DrChrono handle duplicate ERAs?
How to manually upload an ERA
Can I Share ERAs with my Previous Biller?
What are Unposted ERA Transactions?
Video: Unmatched ERAs
Optional columns in the Remittance Report Screen
Printing a full or partial ERA
Unbalanced ERAs
Insurance Credit Card Payments
Insurance Credit Card Payments: What are they?
Insurance Credit Card Payments: Do I have to accept it?
Insurance Credit Card Payments: How do I process it?
Insurance Credit Card Payments: How do I attach an ERA?
Insurance Credit Cards: Can I refund or send back the money via the virtual card?
Insurance Interest Payments
How Do I Post an Interest Payment from a Payer?
Insurance Retractions/Pull Backs
How to Post a Retraction Payment from the Insurance Company?
Manual Adjustments
How to Bulk Adjust Claims
Is there an automated way to adjust balances?
How do I post a payer/insurer/provider adjustment?
Moving charges listed under Ins Bal to the patient
Manual Posting
Posting Multiple Insurance Transactions from a single EOB
Payment Automation
How to auto set a billing status when ERA is received and patient paid the balance in full?
Reconciling ERAs/EOBs and Deposits
Manually verifying ERAs prior to posting
How Can I Reconcile the ERA and EOB payments?
Reimbursement
Remittance Reports
Where do I find all my ERAs and EOBs?
Clinical
C-CDA
Clinical Notes in the C-CDA with Clinical Form Management
C-CDA Importing and Reconciling Patient Data
Import and Merge Data for C-CDA Files for Individual Patients
Export Individual Patient C-CDA Files
Data Included in C-CDA Exports from DrChrono
Enhanced C-CDA Exporting (Bulk Export and Scheduling of Export)
CCDA OnPatient Notes Process
Clinical Notes
Managing Clinical Notes
Copy Previous Clinical Note from a Persistent Form
Clinical Notes Auto Save Indicator
Exclude Clinical Notes from an Appointment
Using the Copy Diagnostics to Clipboard Function
Reordering procedure and diagnosis codes within the clinical note
The Many Ways You Can Start Charting
Adding an Amendment to a Patient's Chart
Recording Vitals and How the Data is Displayed (Web & iPad)
Use Print Section to Print a Work/School Excuse Form
How to Bulk Lock Clinical Notes
Pediatric Growth Charts
Charting By Exception
How does a supervising provider sign off on a rendering provider's clinical note?
How do I print out all medical records for a patient?
How to Search for a Clinical Note
Accessing Patient Documents when Charting on the Web
Add an amendment to a clinical note
How do I unlock a clinical note?
I can't find my patient's clinical note!
Copying a Previous Note (Web)
Printing and Downloading Your Clinical Notes
How do I lock a clinical note?
FAQ- Copy Previous Clinical Note from a Persistent Form
Note Settings
Clinical Notes: Using the "Render H&P Physical Exam Text Before Vitals" Setting
Reducing the Header and Footer Size on a Clinical Note
How do I reorder my note?
Excluding Diagnosis and Billing codes from Clinical Notes
How do I hide medications and allergies from the clinical note?
Pre-populating Diagnosis Codes (ICD-10) from the Patient Problem List
How do I automatically copy ICD-10 diagnosis codes to my patient's chart?
COVID-19 Resources
New modifiers FQ and FR
COVID-19 Vaccine Code Tool
Adding the COVID-19 Vaccine to a Patient's Chart
How to Access the Coronavirus Screening Questionnaire in DrChrono
Coronavirus Disease 2019: Ordering Labs in DrChrono
Document Management
How do I upload a document to a patient file?
Uploading Multiple Documents for Different Patients
EHI Bulk Data Export
EHI Export: Overview
EHI Export FAQ
Creating a New Request : EHI Export
DrChrono EHI Export Reference Guide v1
DrChrono EHI Export Reference Guide v2
Glossary: Data Elements (EHI Export) v1
Glossary: Data Elements (EHI Export) v2
Single Patient and Bulk Export File Folder Contents (EHI Export)
Understanding EHI Data Mapping in Exported Files v1
Understanding EHI Data Mapping in Exported Files v2
E-prescribing
eRx and EPCS Setup and Registration
Adding or Changing a Device for Multi-Factor Authentication with ID.me
Can I use the eRx feature from two different EHR systems (one being DrChrono)?
ID.me (Liveness) Improvements
Setting Up eRx with ID.me
Set Up EPCS with ID.me
Upgrading your ID.me Account for Liveness
I use ID.me to prescribe with another system. How do I set up for ID.me for use with DrChrono?
My identity was verified with an ID.me Trusted Referee. What do I do next?
Set Up EPCS for Multiple States
Confirming a Provider's Identity for EPCS
eRx (Non-controlled Substances)
Compound Medications
How to electronically prescribe a compound medication with a controlled substance
How to prescribe a compound medication for a non-controlled substance
How to prescribe for eRx Supervising Providers with Multiple Locations (web)
Diagnosis Codes in Rx (ONC Changes)
RxFill Message (ONC Update)
Rx Change Requests
Prescribing Medications via DrChrono's Web App
Canceling a Prescription in the Prescription Logs
Canceling a Prescription
Changing a medication to an inactive status
How do I send multiple eRx orders at the same time from the patient chart?
Refills
eRx Refill Requests
Refilling a Medication
Electronic Prescriptions for Controlled Substances (EPCS)
Electronically Prescribing Schedule III and IV Controlled Substances
Electronic Prescribing of Controlled Substances (EPCS) Based on the DEA Schedule
ePrescribing with multiple SPI (SureScripts Prescriber ID) locations from the Web
Prescription Drafts
Schedule III and IV Refill Maximums
Batch Ordering Schedule II Controlled Substances
Prescribing with your Narcotics Addition DEA Number (NADEAN)
GHB Controls
Electronically Prescribing Controlled Substances with ID.me in DrChrono
Controlled Substances Audit Log
Controlled Substance Refill Requests
Prerequisite Legal Registrations Necessary for EPCS
EPCS: Do I meet the requirements to prescribe controlled substances?
EPCS System Requirements
EPCS: Can I send multiple schedule II medications in a prescription?
Additional Resources
How do I enter days supply in prescriptions and medications?
Making Prescription Profiles
Refill Requests: What's new?
Ordering DME (Durable Medical Equipment)
Sending a Prescription with a Supervising Provider
Setting Up Your Bamboo Health Integration
How to Use CoverMyMeds on the Web
How do I use the alternatives/copay/coverage pane?
Printing Your Patient's Medication List
eRx: What do the U/NF/NR/NP/PX (formulary) symbols mean?
Setting up Favorite Prescriptions
How can I print a prescription?
Working With Pharmacies
Immunizations Registry - Vaccination Information Statement
Onboarding Steps for Iron Bridge Integration - Immunization Registries
How to use the Iron Bridge Integration (Immunization Registries Partner)
FAQ- Submitting a Prior Authorization using the CoverMyMeds integration (Web)
Submitting a Manual Prior Authorization - CoverMyMeds integration(Web)
Submitting a Prior Authorization using the CoverMyMeds integration (Web)
Setting Multiple Favorite Pharmacies for Patients
Searching for Your Patient's Pharmacy
Managing your Favorite Pharmacies
Appropriate and Inappropriate Use of the 'Notes to Pharmacy' Field
First Databank (FDB)
First Databank (FDB) FAQ -eRx, EPCS and Prescribing compound medication
First Databank FAQ
The New Drug Database Is Available in DrChrono
Prescribing Compound Medications (Web)
Prescribing Compound Medications (Mobile)
Building Forms
Clinical Form Management
Clinical Form Management
Form Builder Direct Archive (Clinical Form Management)
Form Builder
Best Practices for Building Custom Forms
Form Builder Overview
How do I use Switches as Smart Fields?
What is the difference between New Section and SOAP section fields?
Form Tools: New Fields Explained
Excluding Forms from the Clinical Note
Adding Clinical Codes to Forms
Setting a Workflow Form
Making a Form Persistent
How to Build OnPatient Forms
Can I make the yellow notepad persistent when charting?
Setting a Form as a Default Template
Recovering Archived Clinical Forms
How do I create clinical forms?
Form Builder: How do I customize form fields?
Why do I have to lock clinical notes when I archive/delete a field or form?
Getting Started with the Form Builder
Editing the Preset Clinical Forms
Where do I need {{value}} when I am building a form?
How do I use reference fields in the Form Builder?
Making Form Fields Required
How to use the free draw feature
Formatting
Reordering Forms
Detailed Clinical Note Formatting
How do I manage freedraw settings?
Macros
Creating and Using Macros
Sharing
Form Library
Sharing Templates with Other DrChrono Users
Tag Management
Create Form Tags
How do I create tags to attach to a patient document?
Immunizations
FAQ- Iron Bridge Integration (Immunization Registries Partner)
IIS Publicity Profile - Immunization
Immunization Records
Immunizations/Vaccinations
Immunization Registry
Labs
Health Gorilla - List of connected labs
Quest Diagnostics - Good Faith Estimate Tool
Getting Started: Integrating with Labs
FAQ: DrChrono Lab Integrations, Health Gorilla, Labcorp, Quest Diagnostics, and Lifepoint
Health Gorilla is not Loading in my DrChrono Account
Ordering Labs in DrChrono from the Patient's Chart
Ordering Labs from the Clinical Note
How to Create Favorite Lab Panels
How do I cancel a lab order?
Quest Label Printing
Quest Diagnostics - Lab Testing Pricing Estimation
Labcorp Label Printing
DYMO Installation and Troubleshooting
Renaming a Lab Account
Why can't I order from certain lab codes?
Recording a Manual Lab Order
Generating Laboratory Reports
New
Patient Chart
Chart Management
Accessing the Patient Chart from different areas of DrChrono
Adding Implantable Device Information to a Patient's Chart
Adding Supplements to the Medication List in a Patient's Chart
Communicating with Your Patients
Downloading Patient Documents
How do I log a phone call with a patient?
How to Add Medications to the Medication List
How to Use the Medication History Feature
Social Security or Social Insurance or National Identification Numbers in the Patient Chart
Print Patient Demographics | View Patient Face Sheet
Chart Optimization
Improved Patient Demographics
New
Customize the Patient Chart Header
Customize the Patient Chart Sidebar
Patient Chart Allergy List
Patient Chart Header
Patient Chart Permissions
Patient Chart Problem List
Patient Chart Sidebar Navigation
Patient Chart Summary
Communication
Demographics
Add Patient Preferred Pharmacies in DrChrono
Updated
Documents
Implantable Devices
Medication List
Patient Education
Patient Education Materials: How do I use a document another provider uploaded?
Patient Education Materials: How do I view public documents?
Patient Education Materials: How do I privately share a document with my patient?
Patient Education Materials: How do I upload and share a document publicly?
Problem List
Telehealth
Telehealth with Multiple Offices
What's New with Telehealth
Getting Started with Telehealth in DrChrono
Consent Forms and Telehealth Visits
Joining a Video Visit for the Patient
Telehealth Visits FAQ
Telehealth Troubleshooting FAQ
Vitals
Overview of Vital Flowsheets
Adding Vitals to Vital Flowsheets
Creating Custom Vitals
Customer Support & Troubleshooting
Contact Support
Access DrChrono Support
Contact Your Account Manager
DrChrono Feature Requests
DrChrono Support PIN
Unlock Your DrChrono Account
New
Troubleshooting
Connection
Subscribe for DrChrono System Notifications with Our Status Page
I am having trouble getting connected
How do I setup printing from my iPad?
General
How to Update to the Latest Web Browser
Using Google Analytics 4 (GA4) with the DrChrono Scheduling Widget
Enabling your browser's camera for video visits on Microsoft Edge
Enabling your browser's camera for video visits on Firefox
Enabling Your Browser's Camera for Video Visits on Safari
Enabling your browser's camera for video visits on Chrome
Why am I not receiving notification emails?
Can I delete a clinical note?
What do I do if my fax isn't working?
Supported File Types
What are the system requirements to use DrChrono?
iPad
Troubleshooting Speech to Text
Telehealth
How to Disable Emoji Reactions for Telehealth Visits
Website
Browser Extension and Security FAQ
Why can't I fax this document?
Messages & Tasks
Message Center and Communication
Direct Messaging
Direct Messaging
Setting Up Direct Messaging
Sending Direct Messages
Faxing
Fax Documents
Attaching a Fax to a Patient's Chart
Splitting a Fax
How do I port my fax number out of DrChrono?
What should I do if my sent faxes are too dark, too light, blurry, hard to read?
Port Your Fax Number to DrChrono
Can I send a message through faxing? (Without attached referrals or documents)
How do I rotate faxes within DrChrono?
Where can I locate my fax number?
How many fax pages does my plan allow?
Emailing Patients
Sending Email through DrChrono
Saving an Email Template
Notifications
Message Center Notifications
Practice Chat
Practice Chat Notifications
How do I access practice chat from the web based EHR?
Referrals
Adding a Referral and Managing Referral Source Permissions
How can I add a referring doctor to my contacts?
(Video Tutorial) How to use the Iron Bridge Integration -Immunization Registries Partner
Sending a Referral (Web)
Sending Referrals (Video)
Where does the Reason for Referral information come from?
Task Center
Viewing Tasks by Due Date
How do I create a task?
How do I edit a task?
How do I delete a task?
How do I create a task status?
How do I view an archived/deleted task?
How do I create a task template?
How do I change the status of a task?
How do I create a task category?
How do I assign a task to a group?
Mobile
DrChrono Check-In App
Onboarding
Check-In App Overview
Taking a Picture of Insurance Cards in the Check-In App
Adding Gender Identity and Sexual Orientation to the Check-In App
Scheduling
Adding a Patient on the Check-In App
Creating an Appointment through the Check-In App
Setup
What version of the EHR and Check-In app I am running?
Customizing the Check-In Workflow for Onboarding/Kiosk Mode
Disabling Your Top/Home Button with Guided Access
Getting Started with Kiosk Mode
Using Practice Chat through the Check-In App
DrChrono EHR Mobile iPad
Account
Push Notifications on iPad
What is the most recent version of the iPad app?
Customizable Patient Menu on the iPad
Add a Patient's Address to the Appointment Window on the iPad
Using Multi-Finger Touch for Faster Navigation on the iPad
Change or Disable the DrChrono iPad Pin
Enable Touch ID Fingerprint or Face ID Login on the iPad
Run a Meaningful Use Report on the iPad
Practice Chat on the iPad
Charting
How to save your pen and color selections when using the freedraw tools on the iPad?
What does the 'Out-Of-Date Clinical Note Error' mean?
Using the Free Draw Feature Outside of a Clinical Note
Using the Save Section Feature to Add Signatures to Forms on the iPad EHR App
Inline Workflow on DrChrono's EHR App
Using Voice Commands for Speech-to-Text on the iPad
Copying a Previous Note on the iPad
How do I add a supervising signature on the iPad?
How do I search for unlocked/unsigned clinical notes on my iPad?
Adding Forms from the Form Library on the iPad App
How do I customize my charting pages on the iPad?
Taking Clinical Photos on the iPad in the Clinical Note
Entering Vitals on Your iPad
Attaching a Lab Result to a Clinical Note on the iPad
Upload a Saved Image, Document or Past Clinical Note to a Clinical Note on the iPad
Adding an Image with a Free Draw Field
How do I create a clinical note on the iPad?
How do I use drawing tools on the iPad?
Signing and Locking a Clinical Note on the iPad
Adding a Signature to Outbound Faxes on the iPad
M*Modal's Speech-to-Text Integration with DrChrono on the iPad
E-prescribing
Prescription Drafts on the iPad
Prescribing with your Narcotics Addition DEA Number on the iPad
GHB Controls on the iPad
Batch Ordering Schedule II Controlled Substances on the Mobile EHR App
How do I enter days supply in prescriptions and medications on the iPad?
Canceling a Prescription on the iPad
Compound Medications on the iPad
How do I search for a pharmacy by ZIP Code on the iPad?
How do I use the dose calculator on the iPad?
Setting Default and Favorite Pharmacies on the iPad
Electronically Prescribing Controlled Substances with ID.me on the iPad EHR
Prescribing via the DrChrono EHR iPad App
Refilling a Medication on the iPad
Message Center and Tasks
Message Center Overview on the iPad
Creating a Task on the iPad
Sending a Referral through the iPad
How do I sign inbound faxes on the iPad?
Patient Chart
How do I add a patient's picture to their chart on the iPad?
How do I create a patient on the iPad?
Patient Menu
Inviting a Patient to OnPatient on the iPad App
Uploading a Document through the iPad
Taking a Clinical Photo on the iPad
How can I add and view family history on the iPad?
Using the Filters on the Timeline Feature
Accessing the Timeline on the iPad
Enter the Onset Date on the iPad
How do I fax a document from the iPad?
How do I order a lab on my iPad?
How do I view my patient's history and documents on the iPad?
Adding Your Signature to a Referral on the iPad
Real Time Eligibility Check on the iPad
Adding Medications to the Patient Medication List on the iPad
Paysimple on iOS
Taking Payments with DrChrono Payments on iOS (iPad and iPhone)
Scheduling
Viewing a Patients Past and Future Appointments on the iPad
Date and Time Selection During Appointment Creation Process on iPad and iPhone (iOS)
Adding Breaks on the iPad EHR App
View Existing Appointments by Office when Scheduling
How do I hide breaks from my appointment list on the iPad?
How do I reorder items on my patient's appointment detail view?
How do I remove items on my patient's appointment detail view?
How do I change an appointment's profile on the iPad?
Scheduling New Appointments on the iPad
Viewing Your Schedule on the iPad
How do I change my appointment status?
How to Delete or Reschedule an Appointment on the iPad
Telehealth on the iPad
Scheduling an Appointment during a Telehealth Appointment on the iPad
Sharing your Screen during a Telehealth Appointment with the iPad
Quick Charting on iPads
Video Visits on the iPad EHR App
DrChrono EHR Mobile iPhone
Account
Practice Chat on the iPhone
Enable Touch ID Fingerprint or Face ID Login on the iPhone
Change or Disable the DrChrono iPhone Pin
Add a Patient's Address to the Appointment Window on the iPhone
Customizable Patient Menu on the iPhone
Push Notifications for iPhone
What is the most recent version of the iPhone app?
Charting
Saving Your Pen and Color Selections When Using the Freedraw Tools on the iPhone
How do I create a clinical note on the iPhone?
Signing and Locking a Clinical Note on the iPhone
Copying a Previous Note on the iPhone
Adding Favorite Templates to the iPhone
How do I search for unlocked/unsigned clinical notes on my iPhone?
Entering Vitals on Your iPhone
How do I add a supervising signature on the iPhone?
Taking Clinical Photos on the iPhone in the Clinical Note
Upload a Saved Image, Document or Past Clinical Note to a Clinical Note on the iPhone
Using the Save Section Feature to Add Signatures to Forms on the iPhone EHR App
Attaching a Lab Result to a Clinical Note on the iPhone
How do I use drawing tools on the iPhone?
Using M*Modal's Speech-to-Text With DrChrono on the iPhone
Using Voice Commands for Speech-to-Text on the iPhone
e-Prescribing
Sending a Prescription through the iPhone EHR App
Sending a Favorite Prescription on the iPhone EHR App
Compound Medications on the iPhone
Message Center and Tasks
Message Center Overview on the iPhone
How do I sign inbound faxes on the iPhone?
Sending a Referral through the iPhone
Creating a Task on the iPhone
How do I fax a document from the iPhone?
Adding Your Signature to a Referral on the iPhone
Patient Chart
Adding a patient through the iPhone EHR app
How do I add or change a patient's picture to their chart on the iPhone?
Patient Menu
Patient Menu Items on the iPhone EHR App
Uploading a Document through the iPhone
Taking a Clinical Photo on the iPhone
How can I add and view family history on the iPhone?
Accessing the Timeline on the iPhone
How do I order a lab on my iPhone?
How do I view my patient's history and documents on the iPhone?
Adding Medications to the Patient Medication List on the iPhone
Logging a Phone Call from the iPhone EHR App
Scheduling
Scheduling an Appointment from the iPhone EHR app
Adding Breaks on the iPhone EHR App
How to Delete or Reschedule an Appointment on the iPhone
Appointments List Capabilities through the iPhone EHR app
How do I change an appointment's profile on the iPhone?
How do I remove items on my patient's appointment detail view?
How do I reorder items on my patient's appointment detail view on the iPhone?
How do I hide breaks from my appointment list on the iPhone?
How do I change my appointment status on the iPhone?
Telehealth on the iPhone
Scheduling an Appointment during a Telehealth Appointment on the iPhone
Sharing your Screen during a Telehealth Appointment with the iPhone
Quick Charting on iPhones
Video Visits on the iPhone EHR App
OnPatient
OnPatient for Patients
Account Management
How do I activate my OnPatient account?
OnPatient Password Requirements
I forgot my OnPatient password. How do I reset it?
How do I cancel my OnPatient account?
Accessing Your Health Profile through OnPatient
Paying patient statements through the OnPatient portal
Connect to Your OnPatient Account with Different Providers
What is the Representative option used for?
How do I change the email address associated with my OnPatient account?
When I clicked on the OnPatient invite I received, I was unable to complete the sign up process. I tried to start over, but I am not able to do so, why?
I don’t feel comfortable providing my Social Security Number as part of the identity verification process for OnPatient portal access. Do I have any other options?
Families Using OnPatient
How do I disconnect my OnPatient account?
General
How to Add/Save Credit Cards and Make Payments in Onpatient for DrChrono Payments
How do I access my Good Faith Estimate in OnPatient?
How do I download or send my CCDA file in OnPatient?
What is OnPatient?
How do I create an OnPatient account?
OnPatient Overview Video
How is my information kept secure?
Appointments
How do I schedule an appointment on OnPatient?
How do I see the appointments I've scheduled?
How do I check past appointments?
How do I complete the Onboarding Forms prior to an appointment?
How do I cancel an appointment?
I would like to schedule an appointment with my doctor using OnPatient but am unable to, why?
Why does my appointment time shown in my OnPatient account differ from what I scheduled with my healthcare provider?
Add Preferred Pharmacies in OnPatient
Patients Invited by Doctors
Communication
Can I communicate with my doctor using OnPatient?
How do I give my doctor information about a medical issue?
How do I review messages I've sent?
How do I access my lab results?
I am unable to attach files and send it to my provider. What is the file format that I can attach?
OnPatient Mobile App
OnPatient App Overview Video
OnPatient Mobile App Overview and Settings
Telemed Visits with the OnPatient App
Scheduling an Appointment on the OnPatient App
Checking In to an Appointment with the OnPatient App
Messaging with Providers
Sharing Health Data from your iPhone
OnPatient for Providers
Getting Started with OnPatient
How does a patient activate their OnPatient account?
DrChrono and OnPatient: Overview
OnPatient: Scheduling, Rescheduling & Canceling an Appointment
OnPatient Basics
An Introduction to OnPatient: Core Features & Capabilities
Account Management
Enabling Online Scheduling in Your Office
How to Access Your OnPatient Settings
Customizing the OnPatient Onboarding/Check-In Interface
OnPatient Onboarding/Check-In Overview
Families Using Onpatient (What if my entire family only wants to use one email address?)
Automatically Sending OnPatient Invitations through Reminders and Appointment Confirmation
OnPatient Settings: Automatically Inviting New Patients to OnPatient after their First Appointment
OnPatient Settings: Enabling Lab Results
Billing and Patient Payments
Square: Save Patient Card Info & Process Payment
OnPatient FAQ: Why can't my patients see statements in OnPatient?
Adding a Credit or Debit Card in OnPatient
Automatically Sending Statements to OnPatient
Enabling Patient Payments in OnPatient
Appointments
Checking In for an Appointment with OnPatient
Rescheduling an Appointment Through OnPatient
Viewing Past Appointments in OnPatient
Canceling an Appointment through OnPatient
Viewing Notifications of Appointments Scheduled through OnPatient
Patient Management
How do I know if my patient has signed up for OnPatient?
A patient has left our practice. How do they disconnect their OnPatient account?
My patient already has OnPatient account with another office. Can I connect them to my OnPatient?
Can a patient change their profile photo through the OnPatient portal?
Editing Basic Patient Information through OnPatient
How do I send or resend individual OnPatient invites?
Bulk Inviting All Patients to OnPatient
Allowing Your Patients Access to Their Clinical Summary Through OnPatient
Communicating through OnPatient
Adding an Attachment from an OnPatient Message
How to Enable OnPatient Messaging
Sending Secure Messages to Patients
Sending Files to Your Patient
Sending a Message or Picture to a Provider through OnPatient
How can I view messages I previously sent to my patients?
OnPatient FAQ
How do I make a patient's CCDA available to them in OnPatient?
OnPatient FAQ: Can providers that share a patient on OnPatient view each others' information?
OnPatient FAQ: Why isn't my office showing up in OnPatient?
OnPatient FAQ: How do I remove a representative?
How do I set up representatives on my OnPatient account?
OnPatient FAQ: Why can't my patients select an office to schedule an appointment?
OnPatient FAQ: Why is a provider not being shown in OnPatient?
OnPatient FAQ: How many of my patients are using OnPatient?
Can I set up an OnPatient account so I can see what the patient sees?
Why does OnPatient need an email address and password? Is this a requirement?
How does a patient view lab results in OnPatient?
Can the patient edit their Medication/ Allergies and Problems?
Mobile App
Checking In to an Appointment
OnPatient App Overview Video
OnPatient Mobile App Overview and Settings
Messaging with Providers
Register Organizations for Health Records on iPhones
Scheduling an Appointment on the OnPatient App
Sharing Health Data from your iPhone
Telemed Visits with the OnPatient App
Partner & API Resources
API
Getting Started
DrChrono API Application
Getting started with our APIs via Postman
Getting Started with DrChrono API with Python and C#
FAQs & Troubleshooting
How to handle API Errors
Private vs Public API application
API Bulk Endpoints
DrChrono Lab API and Webhook
API Lab Interface Capabilities
Adding Image to Clinical Note Template
Partner Resources
DrChrono's Partner Marketplace
Recall Partners
Waitlist Partners
DrChrono Partner Support
Contacting DrChrono Partner Support
Birdeye
Birdeye
Birdeye, DrChrono Marketplace Link
ClearGage
ClearGage, DrChrono Marketplace Link
ClearGage Support Resources
ClearGage, DrChrono Integration Demo Video
DeepScribe
DeepScribe, DrChrono Marketplace Link
DeepScribe & DrChrono, Single Sign On link
DeepScribe Support Resources
DrChrono Immunization Registries (IronBridge)
DrChrono Immunization Registries Sign up
Fullscript
FullScript, DrChrono Marketplace Link
FullScript, DrChrono Integration Demo Video
Fullscript Support Resources
Holly by Nimblr
Holly by Nimblr & DrChrono, Single Sign On link
Holly by Nimblr, DrChrono Marketplace Link
Holly by Nimblr Support Resources
LifePoint Informatics
LifePoint Informatics, DrChrono Marketplace Link
LifePoint Support Resources
LifePoint + Drchrono Integration Overview Video
NextPatient
NextPatient Marketplace Link
NextPatient Support Resources
OutcomeMD
OutcomeMD & DrChrono, Single Sign On link
OutcomeMD, DrChrono Marketplace Link
OutcomeMD Support resources
OutcomeMD set up with DrChrono
OutcomeMD, DrChrono staff authentication errors
OutcomeMD, integrating DrChrono diagnosis codes
OutcomeMD + DrChrono , Electronic Patient Reported Outcome Tool video
PatientCollector (Inuvio)
PatientCollector (Inuvio), DrChrono Marketplace Link
PatientCollector (Inuvio) Support Resources
Tebra
Tebra (formerly PatientPop), DrChrono Marketplace Link
Tebra, PatientPop Support Resources
Updox
Sign in to Updox from DrChrono
Updox Premium Features Website
How to Port your fax number to Updox
How to contact Updox Partner Support
Weave
Weave, DrChrono Marketplace Link
Weave Support Resources
ZocDoc
Zocdoc, DrChrono Marketplace Link
ZocDoc Support Resources
Patient Management
Consent Forms
Archiving Signed Consent Forms
Adding and Setting Up Consent Forms
Consent Forms vs. Check-In Process
Patient Flags
Adding a Flag to a Patient
How to Create a Patient Flag
Removing a Patient Flag
Setting Up and Using Patient Flag Alerts in DrChrono
Patient Groups
Creating and Managing Patient Groups
Patient Information
Adding a Patient's Previous Name and Address to the Chart
Updated
Adding Care Team Members to a Patient's Chart
Adding Family History to a Patient's Chart
Adding Gender Identity and/or Sexual Orientation to a Patient's Chart
Adding Race Subcategory to a Patient's Chart
Adding a Referring Provider to a Patient Chart
Change Active Patient Status to Inactive or Deceased
Duplicate Patient Warnings
How do I add new patients and how do I edit information on existing patients?
How do I resubscribe a patient's email address?
How to add a responsible party to my patient's chart
Loading a Profile Picture from your Desktop
Patient Search
RecordSync
New
Patient List
Exporting Patient Demographics
How to find your inactive patients?
Regulatory
Certification
Real World Testing
DrChrono 2025 Real World Test Plan
DrChrono 2024 Real World Testing Results
DrChrono 2024 Real World Testing Plan
DrChrono 2023 Real World Test Results
DrChrono 2023 Real World Test Plan
DrChrono 2022 Real World Test Results
DrChrono 2022 Real World Test Plan
ONC (HIT) - Office of the National Coordinator for Healthcare Information Technology
General MIPS Information
C-CDA
C-CDA Files and DrChrono
Decision Support Intervention
Decision Support Intervention (DSI) Rules
FHIR
SMART on FHIR Application Enhancements
Activating your FHIR APIs
What is FHIR API?
What to Expect with FHIR APIs
FHIR API FAQ
Set Up ConnectEHR for FHIR
Connect Patient Dynamic FHIR API to OnPatient
Getting Started with MIPS
Is DrChrono ONC Certified Health IT?
(MIPS) Submitting Your Data
(MIPS) Verifying Your Final Eligibility
What is MIPS?
(MIPS) Selecting a Reporting Option
Check Your MIPS Participation Status
QRDA
Importing QRDA I Files
Exporting QRDA I Files from DrChrono
Exporting QRDA III Files
MIPS Reporting
MIPS 2025
MIPS ePrescribing: Calculating Measures and Associating Prescribers with Offices
Updated
Getting Started with MIPS
Promoting Interoperability (PI) 2025 MIPS Dashboard Reporting
(MIPS) Performance Categories Overview
MIPS Provide Patients Electronic Access to Their Health Information
MIPS 2024
eCQMS 2024
(2024) Electronic Clinical Quality Measures
Controlling High Blood Pressure eCQM CMS165v12
Use of High-Risk Medications in Older Adults eCQM CMS156v12
Preventive Care and Screening: Tobacco Use: Screening and Cessation Intervention eCQM CMS138v12
Initiation and Engagement of Substance Use Disorder Treatment eCQM CMS137v12
Diabetes: Eye Exam eCQM CMS131v12
Colorectal Cancer Screening eCQM CMS130v12
Diabetes: Hemoglobin A1c (HbA1c) Poor Control (>9%) eCQM CMS122v12
Functional Status Assessments for Heart Failure eCQM CMS90v13
Preventive Care and Screening: Body Mass Index (BMI) Screening and Follow-Up Plan eCQM CMS69v12
Documentation of Current Medications in the Medical Record eCQM CMS68v13
Closing the Referral Loop: Receipt of Specialist Report eCQM CMS50v12
Preventive Care and Screening: Screening for Depression and Follow-Up Plan CMS2v13
Accessing The CQM Value Set
Preventive Care and Screening: Screening for Depression and Follow-Up Plan CMS2v13
MIPS Resources
MIPS 2024 Individual vs. Group Reporting
MIPS 2024 Quality Payment Program Special Statuses
2024 MIPS Reporting Resources
MIPS Assist Program
Promoting Interoperability 2024
(2024 MIPS) Immunization Registry Reporting
(2024 MIPS) Query of Prescription Drug Monitoring Program (PDMP)
(2024) High Priority Practices Guide of the Safety Assurance Factors for EHR Resilience (SAFER) Guides
Promoting Interoperability (PI) 2024 MIPS Dashboard Reporting
MIPS 2023
eCQMs through DrChrono 2023
Preventive Care and Screening: Screening for Depression and Follow-Up Plan eCQM CMS2v12
Closing the Referral Loop: Receipt of Specialist Report eCQM CMS50v11
Documentation of Current Medications in the Medical Record eCQM CMS68v11
Preventive Care and Screening: Body Mass Index (BMI) Screening and Follow-Up Plan eCQM CMS69v11
Functional Status Assessments for Heart Failure eCQM CMS90v12
Diabetes: Hemoglobin A1c (HbA1c) Poor Control (>9%) eCQM CMS122v11
Colorectal Cancer Screening eCQM CMS130v11
Diabetes: Eye Exam eCQM CMS131v11
Initiation and Engagement of Substance Use Disorder Treatment eCQM CMS137v11
Preventive Care and Screening: Tobacco Use: Screening and Cessation Intervention eCQM CMS138v11
Use of High-Risk Medications in Older Adults eCQM CMS156v11
Controlling High Blood Pressure eCQM CMS165v11
MIPS Resources
How to Apply for a MIPS 2023 COVID Exception
What's New for MIPS in 2023?
Promoting Interoperability 2023
How To Calculate Eligible Clinician Promoting Interoperability Performance Category Score
Promoting Interoperability (PI) 2023 Dashboard Set Up and Overview
Security Risk Analysis
High Priority Practices Guide of the Safety Assurances Factors for EHR Resilience (SAFER) Guides
(MIPS) e-Prescribing
Query of Prescription Drug Monitoring Program (PDMP)
Provide Patients Electronic Access to Their Health Information
Overview of ConnectEHR
Immunization Registry Reporting
(MIPS) Electronic Case Reporting
Support Electronic Referral Loops by Sending Health Information (HIE Option 1)
Support Electronic Referral Loops by Receiving and Reconciling Health Information (HIE Option 1)
Health Information Exchange (HIE) Bi-Directional Exchange (HIE Option 2)
Enabling Exchange Under the Trusted Exchange Framework and Common Agreement (TEFCA) (HIE Option 3)
Syndromic Surveillance Reporting (Optional)
Public Health Registry Reporting (Optional)
Clinical Data Registry Reporting (Optional)
Quality Measures through Healthmonix MIPSpro 2023
CMS Measure ID 1: Diabetes: Hemoglobin A1c Poor Control
CMS Measure ID 113: Colorectal Cancer Screening
CMS Measure ID 117: Diabetes: Eye Exam
CMS Measure ID 128: Preventive Care and Screening: Body Mass Index (BMI) Screening and Follow-Up Plan
CMS Measure ID 130: Documentation of Current Medications in the Medical Record
CMS Measure ID 134: Preventative Care and Screening: Screening for Depression and Follow-Up Plan
CMS Measure ID 226: Preventive Care and Screening: Tobacco Use: Screening and Cessation Intervention
CMS Measure ID 236: Controlling High Blood Pressure
CMS Measure ID 238: Use of High-Risk Medications in Older Adults
CMS Measure ID 374: Closing the Referral Loop: Receipt of Specialist Report
2023 Quality Payment Program Special Statuses
MIPS 2022
Quality Measures 2022
CMS Measure ID 1: Diabetes: Hemoglobin A1c Poor Control (CMS122v10)
CMS Measure ID 113: Colorectal Cancer Screening (CMS130v10)
CMS Measure ID 117: Diabetes: Eye Exam (CMS131v10)
CMS Measure ID 128: Preventive Care and Screening: Body Mass Index (BMI) Screening and Follow-Up Plan (CMS69v10)
CMS Measure ID 130: Documentation of Current Medications in the Medical Record (CMS68v11)
CMS Measure ID 134: Preventative Care and Screening: Screening for Depression and Follow-Up Plan (CMS2v11)
CMS Measure ID 226: Preventive Care and Screening: Tobacco Use: Screening and Cessation Intervention (CMS138v10)
CMS Measure ID 236: Controlling High Blood Pressure (CMS165v10)
CMS Measure ID 238: Use of High-Risk Medications in Older Adults (CMS156v10)
CMS Measure ID 305 (eCQM): Initiation and Engagement of Alcohol and Other Drug Dependence Treatment (CMS137v10)
CMS Measure ID 374: Closing the Referral Loop: Receipt of Specialist Report (CMS50v10)
CMS Measure ID 377 (eCQM): Functional Status Assessments for Heart Failure (CMS90v11)
Promoting Interoperability 2022
Promoting Interoperability (PI) 2022 Overview
Security Risk Analysis
High Priority Practices Guide of the Safety Assurances Factors for EHR Resilience (SAFER) Guides
Provide Patients Electronic Access to Their Health Information
Query of Prescription Drug Monitoring Program (PDMP) Bonus
Immunization Registry Reporting
Electronic Case Reporting
Support Electronic Referral Loops by Sending Health Information
Healthmonix
MIPSpro by Healthmonix
Entering Data into DrChrono to Sync with Healthmonix MIPSpro (Video)
Healthmonix MIPSpro Procodes
How can I report on other measures with Healthmonix?
Where do I enter information and data in DrChrono in order to report it with Healthmonix MIPSpro?
MIPS Dashboard
Navigating the MIPS Dashboard (2025)
Navigating the MIPS Dashboard (2024)
Release Notes
DrChrono Release Notes
Release Notes 2025
Release Notes - May 15, 2025
New
Release Notes - May 1, 2025
Release Notes - April 17, 2025
Release Notes - April 4, 2025
Release Notes - March 20, 2025
Release Notes for DrChrono Web 2025-03-06
Release Notes for DrChrono Web 2025-02-20
Release Notes for DrChrono Web 2025-02-07
Release Notes for DrChrono Web 2025-01-23
Release Notes for DrChrono Web 2025-01-09
Release Notes 2024
Release Notes for DrChrono Web 2024-12-19
Release Notes for DrChrono Web 2024-12-06
Release Notes for DrChrono Web 2024-11-21
Release Notes for DrChrono Web 2024-11-07
Release Notes for DrChrono Web 2024-10-24
Release Notes for DrChrono Web 2024-10-10
Release Notes for DrChrono Web 2024-09-26
Release Notes for DrChrono Web 2024-09-13
Release Notes for DrChrono Web 2024-08-23
Release Notes for DrChrono Web 2024-08-08
Release Notes for DrChrono Web 2024-07-31
Release Notes for DrChrono Web 2024-07-25
Release Notes for DrChrono Web 2024-07-11
Release Notes for DrChrono Web 2024-06-21
Release Notes for DrChrono Web 2024-06-07
Release Notes for DrChrono Web 2024-05-24
Release Notes for DrChrono Web 2024-05-09
Release Notes for DrChrono Web 2024-04-25
Release Notes for DrChrono Web 2024-04-12
Release Notes for DrChrono Web 2024-03-29
Release Notes for DrChrono Web 2024-03-15
Release Notes for DrChrono Web 2024-02-29
Release Notes for DrChrono Web 2024-02-16
Release Notes for DrChrono Web 2024-02-02
Release Notes for DrChrono Web 2024-01-18
Release Notes for DrChrono Web 2024-01-05
Release Notes 2023
Release Notes for DrChrono Web 2023-12-14
Release Notes for DrChrono Web 2023-12-21
Release Notes for DrChrono Web 2023-11-30
Release Notes for DrChrono Web 2023-11-17
Release Notes for DrChrono Web 2023-11-03
Release Notes for DrChrono Web 2023-10-23
Release Notes for DrChrono Web 2023-09-29
Release Notes for DrChrono Web 2023-09-15
Release Notes for DrChrono Web 2023-08-29
Release Notes for DrChrono Web 2023-08-15
Release Notes for DrChrono Web 2023-07-28
Release Notes for DrChrono Web 2023-07-14
Release Notes for DrChrono Web 2023-06-30
Release Notes for DrChrono Web 2023-06-16
Release Notes for DrChrono Web 2023-06-02
DrChrono Mobile Release Notes
Release Notes Version 11.1
DrChrono EHR - Version 11.1.2
DrChrono EHR - Version 11.1.1
DrChrono EHR - Version 11.1.0
Release Notes Version 11.0
Release Notes for DrChrono Mobile Version 11.0.120
Release Notes for DrChrono Mobile Version 11.0.119
Release Notes for DrChrono Mobile Version 11.0.117
Release Notes for DrChrono Mobile Version 11.0.115
Release Notes for DrChrono Mobile Version 11.0.114
Release Notes for DrChrono Mobile Version 11.0.113
Release Notes for DrChrono Mobile Version 11.0.112
Release Notes for DrChrono Mobile Version 11.0.111
Release Notes for DrChrono Mobile Version 11.0.110
Release Notes for DrChrono Mobile Version 11.0.109
Release Notes for DrChrono Mobile Version 11.0.108
Release Notes for DrChrono Mobile Version 11.0.107
Release Notes for DrChrono Mobile Version 11.0.106
Release Notes for DrChrono Mobile Version 11.0.105
Release Notes for DrChrono Mobile Version 11.0.104
Release Notes for DrChrono Mobile Version 11.0.103
Release Notes for DrChrono Mobile Version 11.0.102
Release Notes for DrChrono Mobile Version 11.0.101
Release Notes for DrChrono Mobile Version 11.0.100
Release Notes for DrChrono Mobile Version 11.0.99
Release Notes for DrChrono Mobile Version 11.0.98
Reports
Audit Log
Creating Patient Groups from Reporting
Creating a Report for Upcoming Appointments
DrChrono Access Logs
Exporting Your Audit Logs
Generating a Patient Flag Report
Generating a Report of Patients with Addresses and Other Demographic Information
Generating an Appointment Report
How do I generate a report showing all of my locked notes?
How do I run a report?
How do I access generated reports?
How do I run a report with the list of patients' insurances?
How to Obtain a List of Patients Who Have not Had an Appointment Recently
How to Track Patients Who are Connected to OnPatient
My patient's appointment moved! How did this happen?
Patient Reports
Productivity Reports
Reporting on Custom Demographics
Schedule
Appointments Dashboard
The Appointments Dashboard
Appointment Profiles and Templates
How to Add a New Appointment Profile
How do I edit my appointment profiles?
How do I add consent forms to an appointment profile?
How to Build an Appointment Profile
Appointment Templates: Associating Offices, Exam Rooms, Dates, and Times with Appointment Profiles
How do I add a date range to my appointment templates?
Enabling Appointment Templates in All Calendar Views
Appointment Recovery
Recovering a Deleted Appointment and Clinical Note
Availability Search
How do I use availability search?
Bulk Appointments
Bulk Schedule Appointments
Calendar
Setting your Exam Room Calendar Increments
How do I schedule an appointment? (EHR Web)
Changing an Appointment's Status (Web)
Scheduling Recurring Appointments
Blocking Non-Working Hours (Breaks/Vacation)
Printing Appointments for any Specific Date Range
Time Zone Support
How do I view the schedule by office or by doctor in DrChrono?
Printing Calendar Appointments
Dashboard
Dashboard
Managing Appointments
Reordering procedure and diagnosis codes within the patient's appointment on the schedule
How Recurring Appointments Work in DrChrono
Canceling an Appointment
How do I delete an appointment?
How do I know who scheduled an appointment?
How do I create a custom appointment status?
Hiding Canceled and Rescheduled Appointments from the Schedule
How do I see all recurring events?
How do I remove a recurring appointment?
How do I delete a break from the schedule?
How do I add a patient flag to an appointment?
Changing the Provider on an Appointment from the Appointment Window
Attaching a Consent Form to an Appointment
Enabling or Disabling Overlapping Appointments
How do I schedule multiple appointments in the same exam room at one time?
How to Have a Specific Number of Patients Book Appointments for the Same Time Slot
What do those tiny initials mean on appointments?
How do I color code an appointment?
Reminders
Reminder Language Settings
Verifying your Patient's Cell Phone Number for Text Message Reminders
Verifying Your Office Phone Number for Reminder Caller ID
Adding Reminders to an Appointment
Appointment Reminders
How do I change the pronunciation of my name in appointment reminders?
How to Set Up a Follow-Up Reminder
Creating and Using Reminder Profiles
Editing Reminder Profiles and Appointment Reminders
Are my patients getting their reminders?
Video Library
Account Customization
Vital Flowsheets
Custom Vital Signs
Macro Buttons
How to Create Custom Patient Demographics
Patient Flags
Account Management and Set Up
Uploading Consent Forms
eRx Favorites and Rx Profiles
Advanced Reporting in DrChrono
Create Staff Member Accounts
Setting Up and Creating Offices
Billing
VIDEO: Billing Pick List Overview
Creating Custom Procedure Codes
Video: Billing a claim from the patient's appointment window
Custom Price on Fee Schedule
Video: HCFA-1500 box 32 for claims with POS code 12
Video: Adding Notes to a patient's appointment
Billing Reports
Video: Appointment Analysis Report
Video: Appointment Profile Report
Video: AR Aging Analysis Report
Video: Billing Log
Video: Charge Analysis Report
Video: Charge Lag Report
Video: Code Analysis Report
Video: Collections Analysis Report
Video: Denial Analysis Report
Video: Financial Transactions Report
Video: Insurance Payer Mix Report
Video: Patient Analysis Report
Video: Patient Balance/Ledger Report
Video: Patient Follow-Up Appointment Report
Video: Product/Procedure Report
Video: Reimbursement Analysis Report
Video: Rejection Analysis Report
Video: Unallocated Patient Payment Report
Video: Underpaid Items Report
Video: Utilization Analysis Report
Chart Optimization
Patient Chart Allergy List Tutorial Video
Patient Chart Header Tutorial Video
Patient Chart Problem List Tutorial Video
Patient Chart Settings Tutorial Video
Patient Chart Sidebar Navigation Tutorial Video
Patient Chart Summary Tutorial Video
Communication and Tasks
Task Center Overview (Video)
Form Building
Form Builder Overview
Short Text and Fraction Fields
Yes/No Fields
Switches and Smart Switch Fields
Single and Multiple Select Fields
Free Draw Fields and Diagrams
Header and Subheader Fields
Form Building Options Menu
Form Editing and Sharing
Using the Form Library
Complete Note Format and Form Reorder
Adding Billing Profiles to Forms
iPad
Kiosk Mode in the Check-In App
Speech-to-Text on the iPad
Charting on the iPad
iPad EHR Overview Video
Messaging on the iPad EHR App
How to Save Signatures on the iPad
Square Payments on the iPad
Using Picklists in the EHR app
Making and Using Freedraw Fields
Onboarding a Patient with the Check-In App
OnPatient
Setting Up OnPatient
OnPatient and DrChrono Side by Side: How They Work Together
An Overview of the OnPatient App
OnPatient for Patients Overview Video
Sending a Message through OnPatient
How to Set Up Online Scheduling
Invite a Patient to OnPatient
Patients and Charting
Where to view patient flags throughout the clinical chart
How to Archive Signed Consent Forms (Video)
The Clinical Notes Page (Video)
Patient Groups
How to Cancel a Prescription (Video Tutorial)
Charting a Visit
Uploading Consent Forms
Uploading Documents to a Patient Chart
Reports
Audit Log
System Reports
Schedule
Appointment Recovery
Appointment Reminders
Appointment Templates
Building Appointment Profiles on DrChrono
Bulk Appointments
Dashboard Tutorial Video
How to Add a New Patient on DrChrono
How to Hide Canceled and Rescheduled Appointments (Video)
Scheduling an Appointment
Telehealth
Consent Forms and Telehealth Visits
Video Visits on the iPad
Video Visits in DrChrono Web
Home
Billing
Billing Reporting
Underpaid Items Report
Underpaid Items Report: Video
Last modified on 05/15/2025 10:34 am EDT
A video walkthrough of the Underpaid Items Report.
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Knowledge 1
Knowledge 2
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