For customers utilizing ePS (eProvider Solutions) Clearinghouse, a new Timely Filing Letter with claim-specific information is at your fingertips, should you need to file an appeal for a Timely Filing Denial.
- Navigate to Billing > Live Claims Feed
- Select the patient's appointment using their name, drc claim#, or date of service. Press the Update Filter button after entering your parameters.
- The Timely Filing Letter option is available in the billing log at the bottom of the appointment screen.
- Here is a sample of the letter:
The phone number listed on the timely filing limit letter follows this hierarchy: (1) Billing Provider's Office Phone. If there is no number listed, the system will then look to (2) a secondary Billing Provider's Office Phone. If no number is listed, the system will not look to (3) the Appointment Scheduled Office Phone.
If you need to update the number listed, you can update it under Account > Offices > Edit Primary Office.