If the Stripe M2 reader is not working as expected, here are some things that could be causing the issue.
- Ensure your DrChrono App on the iPad or iPhone is up to date.
- Ensure the iPad or iPhone's iOS Software is up to date. Reboot the iPad/iPhone after the software update. Use a paperclip to hard reset the M2 Reader.
- Ensure the M2 device is charged.