Underpaid Items Report: Set Up

As ERAs/EOBs are posted, the DrChrono system will verify that the allowed amount matches what has been entered as the "allowed reimbursement" in your fee schedule.

If it does not match, it will appear on Billing > Underpaid Items so it can be followed up on.   Ensure that you enter the allowed amount on the fee schedule, and not the actual money received from the insurance company.