OutcomeMD, DrChrono staff authentication errors
Is a staff member receiving an error message when trying to open OutcomeMD in DrChrono?
If so, do the following:
- What role is the user?
- Role = Provider
- Please submit a OutcomeMD support ticket via Helpscout or contact your OutcomeMD customer success rep
- Include the following in your ticket:
- Please submit a OutcomeMD support ticket via Helpscout or contact your OutcomeMD customer success rep
- Login email of the user account is experiencing the issue:
- Date issue occurred:
- Times it has occurred since the date it started:
- Role = Staff
- At this time, the integration does not support Staff accounts. Please log in using a Provider account.
- Role = Provider
DrChrono: Why am I receiving this error message? OutcomeMD support hub article