During the period when charges are frozen, there could be an instance where a correct, refund, or insurance takeback will be needed.
These postings can still be made or posted via ERA/835 file, but the transaction date listed will be the date the reversal/refund/correction is posted.
- Orange box - date of original payment posting
- Blue box - date of insurance payment reversal
Because these events (posting and reversal) happened in separate months, they will reflect on financial reporting in their respective months.
The same concept would apply if a patient made a payment, and then at a later date, the payment was refunded. The original payment would show on reporting from the month when it was posted and the refund would reflect on reporting for the month when the refund was posted to the appointment.