What to include in the support case | Types of provider accounts | What to do after the provider has been added
Create a support case to add a provider to your practice. Allow a minimum of three business days to process the request.
What to include in the support case
- Name of the new provider
- Email address of the new provider
- Account start date
When you add providers to your plan, they are under your existing contract term. Once your account manager receives the information, they will contact you to complete the necessary paperwork to add the provider to your current contract.
Provider accounts are created differently from staff accounts. Don't create a staff or trial account for the provider because this complicates the process and increases the time it takes to set up the provider account.
Types of provider accounts
DrChrono offers different provider license types depending on your practice's needs. Your account manager can answer your questions about pricing.
| Account Type | Description |
|---|---|
| Standard | A provider who needs full access, based on plan type, to all aspects of DrChrono |
| Part-time | A provider who sees 74 or fewer encounters per month |
| Scheduling only | A provider who only uses scheduling and doesn't need an EHR (clinical notes) or billing |
| Supervising | A provider who doesn't see their own encounters |
What to do after the provider has been added
- Another practice member must log in to the account for the new provider to appear.
- Edit permissions for the provider that match the needs of your practice.
- If needed, familiarize the provider with using telehealth.
- Select a specialty and add any credentials to the provider's profile.
