Technical Support Hours
Business Partner Support is staffed Monday through Friday, 8:30am to 5:30pm Eastern Time.
Opening a Support Case
The email to the address below will open a case and send an automated response with the case number for further communication with your analyst.
Email: partnersupport@updox.com
Escalations
For any escalation needs related to the Partner Support Team please reach out to
- Pat Mize, Manager Partner Support, pmize@updox.com
- David Vanlandingham, Senior Director Customer Experience dvanlandingham@updox.com
https://help.updox.com/help/how-to-contact-partner-support