Patient flag alerts in DrChrono help you quickly identify patients or appointments that require special attention. These alerts are triggered by designated flags, allowing staff to stay informed of key details during scheduling and chart access.
Set up patient flag alerts
You can configure alerts for existing patient flags or create new flags with alerts enabled. Follow the steps below:
Navigate to the Patient Flags Settings: Go to Patients > Patient Flags.
- Users can add the alert to existing flags or when you create a new flag.
Add or Modify a Flag
- To add an alert to an existing flag, select the desired flag.
- To create a new flag, select + Add New Flag.
Enable the Alert
- Check the box labeled Alert Flag to activate the alert feature for that flag.
Save the Flag
- If editing an existing flag, select Save.
- If creating a new flag, select Create.
Once enabled, this alert will notify users when they interact with flagged patients or appointments.
When do patient flag alerts appear?
Flag alerts are displayed at key points during patient interaction:
- When scheduling an appointment after selecting a flagged patient.
- When opening a patient’s chart with an active flag alert.
- When selecting an appointment associated with a flagged appointment.
Viewing Patient Flag Activity in the Audit Log
DrChrono's Audit Log provides detailed tracking of patient flag alert activity. It includes:
- Timestamps of when flag alerts were triggered.
- Confirmation that a user acknowledged the alert by selecting Okay.
- User information, showing who viewed or dismissed the alert.
To access the Audit Log, navigate to Account Settings > Audit Log and filter by patient flag alert activity.
