New Articles

  1. Error message: Missing Information: Ordering Provider office: zip code is missing

    Created On: 03/27/2024 in Billing Claims Claim Rejections How to correct specific rejections
    If you receive the error message on a claim that states "Missing Information: Ordering Provider office: zip code is missing", there is a simple fix. Make sure when entering a referring or ordering provider, that their addres...

  2. DrChrono Payments: Applying payments to multiple Merchant IDs

    Created On: 03/25/2024 in Billing Patient Payments DrChrono Payments
    When setting up your account to process credit card payments utilizing DrChrono Payments, you will need to set which merchant id the payments will be processed under. With DrChrono Payments, you can set the Merchant ID for the entire practice o...

  3. Hiding Billing Screens

    Created On: 03/22/2024 in Billing Billing Workflow Hiding Billing Screens
    Hiding Billing Screens In DrChrono, you now can customize which billing screens are visible and hide any that you don't use. Your view would contain just the screens that you utilize. Please note, you must have access to view billing sc...

  4. Are you a marriage/family therapist or a mental health counselor billing Medicare?

    Created On: 03/22/2024 in Billing Trending RCM Topics 2024 Articles
    New providers eligible to bill Medicare As of January 1, 2024 Marriage and Family Therapists and Mental Health Counselors are eligible to bill Medicare for services rendered. CMS has published an article answering some frequently asked questi...

  5. Utilizing the New SSO Dashboard

    Created On: 03/20/2024 in Account Setup SAML SSO
    The new SAML SSO (Security Assertion Markup Language Single Sign-On) Dashboard in DrChrono is a centralized place for managing users and their SSO access within DrChrono. Its primary purpose is to allow practice administrators to oversee user auth...

  6. Release Notes for DrChrono Web 2024-03-29

    Created On: 03/20/2024 in Release Notes Release Notes DrChrono Web
    Check out our release notes to learn about the latest enhancements we've made to your DrChrono web experience.

  7. How to Request SSO for Your Account

    Created On: 03/19/2024 in Account Setup SAML SSO
    SSO and Force SSO Why You Should Consider Using SSO Requesting SSO for Your Account SSO and Force SSO Single Sign-On (SSO) is a method of authentication that enables users to access various applications or services using only one s...

  8. How do I set up Two-Factor Authentication (2FA) for a staff member?

    Created On: 03/19/2024 in Account Setup Account Security
    You can set up a Two-Factor Authentication (2FA) requirement for staff on your account. As prerequisites to enable 2FA for a staff member, you must have the Manage Accounts permission enabled with your permission set, and the staff member f...

  9. Upcoming Availity Rejections

    Created On: 03/18/2024 in Billing Trending RCM Topics Change Healthcare Cyber Attack Response ePS Resources
    Potential Availity Rejected Claims Our EverHealth clearinghouse, eProvider Solutions (ePS) has received an important communication from Availity regarding updates to their claim processing procedures. Beginning Saturday, March 16, ...

  10. SSO New Login Workflow

    Created On: 03/15/2024 in Account Setup SAML SSO
    We're improving our Single Sign-On (SSO) login workflow as part of our ongoing commitment to security and usability. The new login page will be similar for customers utilizing SSO today but with a few notable differences. Web Instead of selec...
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