Allow your patients to submit their information before they even reach the office. They'll need to set up an OnPatient account which you can learn more about here .
1. Once you have an OnPatient account, log in and go to Appointments . The patie...
If enabled by your provider, you can cancel an appointment online through OnPatient.
1. To cancel an appointment, go to the Appointments tab and click on the appointment you would like to cancel.
2. Next, click the Cancel button ...
DrChrono has an auto-logout feature built into the system that will automatically log you out of your account when it is idle for 25 minutes , t hen prompt the user to stay logged in with a pop-up, which will give the user an additional 5 minute...
DrChrono does not automatically move appointments. Sometimes a staff member may accidentally move an appointment from the website or the iPad.
Here's how you can check if someone within your practice moved an appointment.
1. Go to Clinical >...
DrChrono has made significant improvements to the Denial Analysis report. It will allow you to dig down into the denials your practice has received from payers to identify trends and eliminate their root causes.
Let's look at an over...
Through the RCM Tasks page, you can directly communicate with your biller about a task that was issued to the practice through the use of a billing status. When your biller assigns you a task, the task could appear in 2 task panes: Pending Inf...
Please follow the below instructions to delete a Claim / Appointment from DrChrono: 1. Please hover over Billing and choose Live Claims Feed . 2. Navigate to the patient and date of service that you would like to delete fro...
DrChrono offers a variety of ways to look at your practice-created data. Two frequently used reports are the Financial Transactions (fka Day Sheet) and the Product Procedure Report. Here's a description of each and how they could be useful i...
Your credit card processing invoice will be set up with Stripe on a Daily Discount Pricing Model. Meaning, any processing fees are deducted from your daily sales or transaction totals. You can see a breakdown of these fees in your Stripe portal...