New Articles

  1. How do I add an employee?

    Two kinds of employees can be added to your DrChrono account. Staff Members : Staff members do not need to sign clinical notes or schedule appointments in their names. You can learn how to add staff accounts by reading the article he...
  2. What versions/generations of iPad and iPhone are supported by DrChrono?

    Supported iOS Devices in DrChrono DrChrono currently supports all Apple hardware running iOS versions 14 and later and all compatible devices. Apple does not support all devices in each iOS release and will periodically discontinue support f...
  3. Can a patient change their profile photo through the OnPatient portal?

    Yes, the patient can change their profile picture from the OnPatient portal. First, they need to have an appointment so that they can access the check-in section of the appointment. Once the patient clicks on the Check-In...
  4. Why does OnPatient need an email address and password? Is this a requirement?

    OnPatient is a secure portal where you can communicate with your doctor and share your medical history with your doctor. To help keep this secure, a password is required for logging in. The email is the patient's unique identifier (like a user...
  5. Editing Basic Patient Information through OnPatient

    Allow your patients to submit their information before they even reach the office. They'll need to set up an OnPatient account which you can learn more about here . 1. Once you have an OnPatient account, log in and go to Appointments . The patie...
  6. How do I rotate faxes within DrChrono?

    You can rotate faxes within the message center; any fax that is rotated is auto-saved. There is no need to hit save each time a rotation is set. Please view the below images to get a better idea of how this functionality works. 1. Go...
  7. OnPatient FAQ: Can providers that share a patient on OnPatient view each others' information?

    Providers who are not in the same practice group will not be able to see each other's information even if they are seeing the same patient. This is only possible if they submit referrals to each other with the patient's information. If the provide...
  8. How does a patient view lab results in OnPatient?

    As the provider, you have the ability to share labs with your patients . Once you have done that the patient can take the following steps to view their lab results: 1. Log in to OnPatient and click on Labs under the Health Profile tab...
  9. Real-Time Eligibility Verification from a Patient's Chart

    Real-Time Eligibility Verification from a Patient's Chart DrChrono allows you to verify eligibility and see what type of benefits your patient has under their insurance plan before you provide services. To access the Real-Time Eligibi...
  10. Creating and Using Reminder Profiles

    A reminder profile is a preset list of reminders you can choose from to alert your patients of their upcoming appointments. Reminder profiles are easy to set up and provide an efficient way to remind your patients via email, text, and phone calls. ...