New Articles

  1. Rejection Report: Video

    A  video walk-through of the Rejection Analysis Report. ...
  2. Denial Analysis Updates: Video

    A video walk-through of the Denial Analysis Report. ...
  3. Consent Forms vs. Check-In Process

    Explore the differences between consent forms vs. the onpatient portal and check-in app.
  4. Customize the Patient Chart Sidebar

    Customize the Patient Chart Sidebar from within the patient chart or from Patient Chart Settings.
  5. Timely Filing Letter

    For customers utilizing ePS (eProvider Solutions) Clearinghouse, a new Timely Filing Letter with claim-specific information is at your fingertips, should you need to file an appeal for a Timely Filing Denial.  Navigate to Billing > Live Clai...
  6. POS 12 and HCFA Box 32

    Per the Centers for Medicare and Medicaid Services (CMS), when providing telehealth services to a patient while they are at their home residence, the POS code listed in box 24B must be 12- Home.  It also needs to match the patient's home address.   ...
  7. Billing from the appointment window

    Here is how to bill a patient's claim directly from the appointment window.  This video will walk you through the screen. ...
  8. Product/Procedure Report: Summary Tab

    The Product/Procedure Report will show you what CPT/HCPCS/Custom codes have been billed throughout your practice and detailed patient information if you need to dig deeper.  Offices use this report to identify their office's most-used procedures a...
  9. Product/Procedure Report: Details Tab

    The Product/Procedure Report will show you what CPT/HCPCS/Custom codes have been billed throughout your practice and detailed patient information if you need to dig deeper.  Offices use this report to identify their office's most used procedure an...
  10. ePS Claim Validation

    Customers utilizing eProvider Solutions (ePS) can now validate claims on demand.  This ability will identify any errors quickly and allow for correction before the claim is submitted to the clearinghouse for processing.   Navigate to Billing...