New Articles

  1. Edit Provider and Staff Roles New

    Edit or change provider or staff roles on the Providers or Staff page.
  2. Create Custom Roles New

    Create custom roles on the Roles & Permissions page.
  3. Practice Management: Everything in One Place New

    The Practice Management module centralizes your offices, providers, staff, roles, permissions, groups, facilities, and role-based dashboards all in one place under the General Management tab.
  4. Archive Offices New

    Learn how to archive offices.
  5. Manage Practice Settings (Video) New

    A quick highlight of the Practice Management module, which centralizes your offices, providers, staff, roles, permissions, and dashboards all in one place under the General Management tab.
  6. Text-to-Pay: How to re-enable

    Text-to-Pay is a convenient feature in DrChrono that allows practices to send payment links to patients via text message. However, its availability depends on specific conditions related to the payment integration used by the practice. Below, we out...
  7. Claims stuck in Bill Insurance Status

    When processing insurance claims in DrChrono, you may encounter situations where claims remain stuck in the "Bill Insurance" status. This issue often arises due to problems with the provider's account status, such as suspension or inactivity. Below,...
  8. Common Insurance Claim Submission Errors

    Managing insurance claims in DrChrono can sometimes pose challenges, such as claims remaining in "Balance Due," incorrectly moving to patient responsibility, or being rejected by secondary payers. This article guides in resolving these issues and pr...
  9. Common Claim Rejections and how to correct them

    Insurance claim rejections can occur for various reasons, often related to errors or mismatches in the submitted information. Below, we outline the most common reasons for claim rejections and provide step-by-step guidance on how to resolve them. ...
  10. Using Health Gorilla (improved workflow)

    Learn about the improved Health Gorilla FHIR API workflow.