New Articles

21. Conversations Feature Configuration Guide

    Created On: 10/26/2026 in Schedule FrontOffice+
    Monitor, filter, and review patient conversations and automated chat workflows handled by FrontOffice+.

22. Confirmations Configuration Guide

    Created On: 10/26/2026 in Schedule FrontOffice+
    Set confirmation timing, working hours, event exclusions, staff notifications, and reports in FrontOffice+.

23. Configure the FrontOffice+ Recall Feature

    Created On: 10/26/2026 in Schedule FrontOffice+
    Identify patients due for follow-up visits and set Recall lead times, future appointment checks, and profile criteria.

24. Configure the FrontOffice+ Waitlist Feature

    Created On: 10/26/2026 in Schedule FrontOffice+
    Offer newly available appointments to waitlisted patients by matching profile, provider, location, and eligibility window.

25. Configure the FrontOffice+ Autofill Feature

    Created On: 10/26/2026 in Schedule FrontOffice+
    Automatically offer open and canceled appointment slots to eligible patients to fill schedule gaps.

26. Change Provider Configuration Guide

    Created On: 10/26/2026 in Schedule FrontOffice+
    Offer patients an alternative provider when their original provider has no availability for rescheduling or new bookings.

27. Bumps Configuration Guide

    Created On: 10/26/2026 in Schedule FrontOffice+
    Automatically text patients when the office cancels or moves their appointment, and offer them a chance to reschedule.

28. Smart Desk & Smart Calls Configuration Guide

    Created On: 10/23/2026 in Schedule FrontOffice+
    Use generative AI to answer patient calls, handle FAQs and scheduling requests, and forward complex calls to staff.

29. Telehealth Reminders

    Created On: 10/23/2026 in Schedule FrontOffice+
    Automatically send telehealth reminders and visit links to patients before virtual appointments.

30. Validation Question Configuration Guide

    Created On: 10/22/2026 in Schedule FrontOffice+
    Show patients a validation question or policy acknowledgment they must review before scheduling an appointment.

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