Updated Articles

  1. Telehealth Troubleshooting FAQ Updated

    Fix common video visit issues, including resending visit links, blank screens, audio and video problems, and OnPatient login prompts.
  2. DrChrono System Requirements Updated

    Check the browsers, operating systems, and iOS devices that DrChrono EHR supports before you log in.
  3. Update Your Web Browser to the Latest Version Updated

    Learn how to update your web browser to the latest version.
  4. Custom Session Timeout Updated

    Learn how to change your session timeout from 30 to 15 minutes.
  5. Office Setup and Management

    Creating single or multiple offices within your DrChrono account will keep your appointments organized and the billing information for each office correct on claims. Creating an Office | Reordering Offices | Archiving & Unarchiving Office...
  6. How do I Enter a Taxonomy Code that is Common for all Payers?

    If all of your claims bill with the same taxonomy code, you can enter it in your account settings and it will carry through all of your claims. Navigate to the Account tab Select Account   Settings Select the Medical Bil...
  7. Medical Billing Account Settings

    Within your account is a section that will control many of your medical billing settings.  Let's take a closer look at what they are and how to utilize them in your practice. Navigate to Account > Provider Settings Select the Medic...
  8. How do I keep a patient's insurance history?

    Historical insurance information may be needed to bill correctly for previous appointments. Appointments are automatically associated with the active insurance on the date of service. When you edit a patient's current insurance information...
  9. How Do I Set Up Courtesy Billing and How Does it Work?

    In a courtesy billing scenario, a patient pays the full cost for their care upfront, and the practice then files a claim on the patient’s behalf, as a courtesy, to have the insurance company reimburse the patient directly. ...
  10. MBI - Medicare Beneficiary ID number look up tool

    Did you know there is an electronic tool where you can find a patient's Medicare Beneficiary Identifier (MBI) if they do not have their insurance card? You first need access to eServices on your Medicare MAC's online portal.  Once you ha...