Updated Articles

  1. Can I send a message through faxing? (Without attached referrals or documents)

    DrChrono's fax system is configured to send faxes associated with a patient. Through the patient chart, you can fax: Uploaded Documents Lab Results Demographics Locked Clinical Notes Signed Consent Forms Amendments You c...
  2. Enabling Appointment Templates in All Calendar Views

    Appointment Templates are not limited to the daily, weekly, and monthly views in your calendar. You can also use Appointment Templates in the DrChrono Exam Rooms View and Doctor View. This setting is disabled by default. To enable this s...
  3. Refilling a Medication

    There are two types of refills: via the medication list and refill requests from a pharmacy. Each method has its own process and we'll go over how to access each. Refills via the Patient's Medication List 1. To create a refill via a new pr...
  4. OnPatient FAQ: Why is a provider not being shown in OnPatient?

    If your patient is cannot see your practice's list of providers, their account may not be connected to your DrChrono EHR. In order for a provider to be shown in OnPatient, they must be using a DrChrono account. ...
  5. How do I cancel a lab order?

    If a lab order needs to be pulled for any reason, you may cancel the lab request through your patient's chart. In your patient's chart, there will be a navigation pane on the left-hand side. From the navigation pane, select Lab Orders . ...
  6. Practice Settings: Editing a Staff Role

    Editing a Staff Role for Your Practice Group Within your practice, different staff members can have different levels of permission. With staff roles, you can easily customize which staff members have access to different permissions within the ...
  7. How do I change the status of a task?

    Once you complete a task or need to change the status for any reason, please either click directly on the task itself, or on the blue pencil icon ( ) towards the right of the screen. You'll see this screen: As you ca...
  8. What database does DrChrono use?

    What database does DrChrono use? DrChrono uses MariaDB and Redshift databases. ...
  9. Excluding Diagnosis and Billing codes from Clinical Notes

    DrChrono has a setting that allows users to prevent diagnosis codes and billing codes from showing on clinical notes. When providers share clinical notes with patients, this change allows them to keep the notes simple and patient-friendly. ...
  10. My identity was verified with an ID.me Trusted Referee. What do I do next?

    Once you have completed your ID.me Trusted Referee video call, you will receive an email. Click on the Continue button. You will be directed to your DrChrono account. On your profile page, select the eRx Info tab. Click on the...