Updated Articles

  1. Telehealth Troubleshooting FAQ Updated

    Fix common video visit issues, including resending visit links, blank screens, audio and video problems, and OnPatient login prompts.
  2. DrChrono System Requirements Updated

    Check the browsers, operating systems, and iOS devices that DrChrono EHR supports before you log in.
  3. Update Your Web Browser to the Latest Version Updated

    Learn how to update your web browser to the latest version.
  4. Custom Session Timeout Updated

    Learn how to change your session timeout from 30 to 15 minutes.
  5. Entering in an additional NPI number and Tax ID for billing purposes

    This is useful if you have two billing NPI and Tax ID (TID) numbers used for the same provider. This would be used, for example, if a provider is working for multiple businesses and needs to bill out appropriately so claims will go out wi...
  6. Office Setup and Management

    Creating single or multiple offices within your DrChrono account will keep your appointments organized and the billing information for each office correct on claims. Creating an Office | Reordering Offices | Archiving & Unarchiving Office...
  7. Bumps Configuration Guide New

    Automatically text patients when the office cancels or moves their appointment, and offer them a chance to reschedule.
  8. How do I Enter a Taxonomy Code that is Common for all Payers?

    If all of your claims bill with the same taxonomy code, you can enter it in your account settings and it will carry through all of your claims. Navigate to the Account tab Select Account   Settings Select the Medical Bil...
  9. Medical Billing Account Settings

    Within your account is a section that will control many of your medical billing settings.  Let's take a closer look at what they are and how to utilize them in your practice. Navigate to Account > Provider Settings Select the Medic...
  10. How do I keep a patient's insurance history?

    Historical insurance information may be needed to bill correctly for previous appointments. Appointments are automatically associated with the active insurance on the date of service. When you edit a patient's current insurance information...