Updated Articles

  1. VIDEO: DrChrono Payments: Appointment Window

    Here is a step-by-step guide to processing a patient payment from the appointment window. ...
  2. VIDEO: DrChrono Payments: Patient Payment Screen

    Here is a step-by-step guide to processing patient payments on the web. ...
  3. DrChrono Payments: Stripe Common Failure and Decline Codes

    While processing payments with DrChrono Payments, you may come across one of the following failure or decline codes. Here is a listing of common codes, what they mean, and what the suggested next step should be. Credit Card Decline Code...
  4. DrChrono Payments: Credit Card Funding Time

    Credit card funding times depend on a couple of factors. It largely depends on the day and time the transaction is entered and authorized and the speed of your bank in depositing the funds into your account. The transaction cycle is comprise...
  5. DrChrono Payments: Error message

    When you first set up your DrChrono Payments account, you may see the error message "There was an error retrieving DrChrono Payments merchant account." You will see this error message until the enrollment with DrChrono Payments is complete a...
  6. Patient Data Export

    In the event you need to export the patient data from your DrChrono account, you will need to work with your account manager to complete the process.   If you do not remember your account manager's contact information you can email accountmanager...
  7. Add Preferred Pharmacies in OnPatient

    Patients can add their preferred pharmacy during the OnPatient check-in process.
  8. Why Can't I Change My Name in Account Settings?

    Changing your name in the account settings could cause name discrepancies with your billing, prescriptions, and clinical notes. Please reach out to your account manager or support if you need to change your name in the account settings. ...
  9. E & M coding changes- effective January 1, 2021

    CPT 2021 E & M Codes Beginning Jan 1, 2021, there were significant changes made to E/M (Evaluation and Management) coding. CMS (Medicare) has simplified the documentation needed to reduce the burden on providers. A few highlights i...
  10. How to fix a claim rejected stating “RELATED CAUSES CODE: REQUIRED; MUST INDICATE ACCIDENT FOR PAYER.“ on Workers' Compensation Claims

    When you are billing the claims to a Workers' Comp insurance, ensure the insurance information is updated in the Demographics > Workers' Comp section. This will give you the option to enter all of the applicable information and have that informa...