Updated Articles

  1. Add Preferred Pharmacies in OnPatient

    Patients can add their preferred pharmacy during the OnPatient check-in process.
  2. Why Can't I Change My Name in Account Settings?

    Changing your name in the account settings could cause name discrepancies with your billing, prescriptions, and clinical notes. Please reach out to your account manager or support if you need to change your name in the account settings. ...
  3. E & M coding changes- effective January 1, 2021

    CPT 2021 E & M Codes Beginning Jan 1, 2021, there were significant changes made to E/M (Evaluation and Management) coding. CMS (Medicare) has simplified the documentation needed to reduce the burden on providers. A few highlights i...
  4. How to fix a claim rejected stating “RELATED CAUSES CODE: REQUIRED; MUST INDICATE ACCIDENT FOR PAYER.“ on Workers' Compensation Claims

    When you are billing the claims to a Workers' Comp insurance, ensure the insurance information is updated in the Demographics > Workers' Comp section. This will give you the option to enter all of the applicable information and have that informa...
  5. Carisk Partners (fka iHCFA) - How to Attach Documents to Workers Comp Claims

    Please note that these instructions pertain to users who have the Carisk Partners (fka iHCFA) integration enabled. If you would like access to the feature, please contact your Account Manager for more information. All patient data listed i...
  6. Submitting claims to multiple Workers' Compensation Insurances

    To submit claims to multiple workers' compensation insurances, or for multiple workers' compensation injuries, you will need to submit a ticket to the  support team t o have the "multiple primary" feature enabled. Once the request is processed ...
  7. New York Form C4.3 - Doctor's Report of MMI/Permanent Impairment

    For workers' claims in New York that result in the permanent impairment of a patient, the C4.3 form, or Doctor's Report of MMI/Permanent Impairment form is required. This form is built into your DrChrono account and is easily accessible thr...
  8. How to delete a charge on an appointment from the Live Claims Feed

    Deleting a charge from a patient's appointment is a breeze in the Live Claims Feed. The steps below will show you how fast and easy it is. Navigate to Billing > Live Claims Feed Pull up the patient's account via their name, chart id, or...
  9. Video: Submitting a Void Claim

    Need to submit a void claim? Check out this video and see how easy it is! Here is a link to an article that will walk you through submitting a void claim to a payer. ...
  10. How to Submit a Voided Claim to a Payer?

    There may be an instance where you need to delete a claim that has already been submitted to a patient's insurance. To do so, you will need to send the payer a voided claim . Navigate to the appointment through the Live Claims Feed. Bill...