Updated Articles

  1. DrChrono Payments: Stripe Dashboard

    When Stripe processes your credit card transactions, you will have access to a Stripe Dashboard. This will be the "hub" of all of your Stripe transactions. From the dashboard, you will be able to see all of your charges by day, run reports,...
  2. DrChrono Payments Stripe: If the device will not read the credit card

    Troubleshooting the BBPOS device when it is not reading the card: General issues Press the power on button to turn on the BBPOS device again. The card reader will automatically connect with your smartphone or tablet again. The...
  3. DrChrono Payments Stripe: Light indicators on BBPOS hardware

    If you are seeing light indicators on your BBPOS hardware device, this is what they could mean: Light Indicators None The card reader is off. Flashing blue and white The card reader is connected and ready to accept card inpu...
  4. VIDEO: DrChrono Payments: Live Claims Feed

    Check out this video to learn about our Live Claims Feed, where all your claims live and can be reviewed and worked with just a few clicks. ...
  5. VIDEO: DrChrono Payments: Appointment Window

    Here is a step-by-step guide to processing a patient payment from the appointment window. ...
  6. VIDEO: DrChrono Payments: Patient Payment Screen

    Here is a step-by-step guide to processing patient payments on the web. ...
  7. DrChrono Payments: Stripe Common Failure and Decline Codes

    While processing payments with DrChrono Payments, you may come across one of the following failure or decline codes. Here is a listing of common codes, what they mean, and what the suggested next step should be. Credit Card Decline Code...
  8. DrChrono Payments: Credit Card Funding Time

    Credit card funding times depend on a couple of factors. It largely depends on the day and time the transaction is entered and authorized and the speed of your bank in depositing the funds into your account. The transaction cycle is comprise...
  9. DrChrono Payments: Error message

    When you first set up your DrChrono Payments account, you may see the error message "There was an error retrieving DrChrono Payments merchant account." You will see this error message until the enrollment with DrChrono Payments is complete a...
  10. Patient Data Export

    In the event you need to export the patient data from your DrChrono account, you will need to work with your account manager to complete the process.   If you do not remember your account manager's contact information you can email accountmanager...