Updated Articles

  1. DrChrono Payments: WorldPay PCI Compliance

    We take securing patient information, including credit card numbers very seriously. As such, we secure patient financial information according to PCI DSS, or the Payment Card Industry Data Security Standard. The standards are mandated by card b...
  2. DrChrono Payments: WorldPay Understanding Chargebacks

    A chargeback is any transaction that has been disputed by the cardholder with their bank for being unauthorized or incorrect. Typically, a cardholder has 120 days from the date of the payment to dispute the charge. Reasons a ca...
  3. DrChrono Payments: WorldPay Common Failure and Decline Codes

    While processing payments with DrChrono Payments, you may come across one of the following failure or decline codes.  The information below lists the common failure and decline codes, what they mean, and what the suggested next step should be.   ...
  4. DrChrono Payments Stripe: When the mobile app does not recognize the BBPOS device

    Here are some things to try when your device is not recognized: Ensure the device is sufficiently charged before use. The card reader must be at least 50% charged for first-time usage. Check the serial number of t...
  5. DrChrono Payments: Stripe business verification

      While opening an account to process patient payments, Stripe may need additional documents for business verification.  Here is a list of documents they deem acceptable for providers in the United States.  Below is a listing of doc...
  6. DrChrono Payments: Stripe documents for identify and home address verification

    Stripe may require additional documents to verify the identity and home address of individuals connected to a Stripe account. Here is a listing of documents that they deem acceptable: Acceptable forms of identificatio...
  7. DrChrono Payments: Stripe - how to update existing bank information

    Updating your bank information with Stripe is easy! You can enter the new details right from your Stripe Dashboard. Here's how: From the Stripe dashboard menu, click on the Settings icon and go to ’Business Set...
  8. DrChrono Payments: Stripe PCI Compliance

    We take securing patient information, including credit card numbers very seriously. As such, we secure patient financial information according to PCI DSS, or the Payment Card Industry Data Security Standard. The standards are mandated by c...
  9. DrChrono Payments: Stripe - Understanding Processing Fee Billing

    Your credit card processing invoice will be set up with Stripe on a Daily Discount Pricing Model. Meaning, any processing fees are deducted from your daily sales or transaction totals. You can see a breakdown of these fees in your Stripe portal...
  10. DrChrono Payments: Stripe Funding Time

    With Stripe through DrChrono Payments, you will receive your payout typically 2-days from the day the card was charged. To receive funds within the 2 days, the credit card transaction must be processed by 8 pm EST. Any cards processed after the...