We take securing patient information, including credit card numbers very seriously. As such, we secure patient financial information according to PCI DSS, or the Payment Card Industry Data Security Standard. The standards are mandated by card b...
A chargeback is any transaction that has been disputed by the cardholder with their bank for being unauthorized or incorrect. Typically, a cardholder has 120 days from the date of the payment to dispute the charge.
Reasons a ca...
While processing payments with DrChrono Payments, you may come across one of the following failure or decline codes. The information below lists the common failure and decline codes, what they mean, and what the suggested next step should be.
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Here are some things to try when your device is not recognized:
Ensure the device is sufficiently charged before use. The card reader must be at least 50% charged for first-time usage.
Check the serial number of t...
While opening an account to process patient payments, Stripe may need additional documents for business verification. Here is a list of documents they deem acceptable for providers in the United States.
Below is a listing of doc...
Stripe may require additional documents to verify the identity and home address of individuals connected to a Stripe account. Here is a listing of documents that they deem acceptable:
Acceptable forms of identificatio...
Updating your bank information with Stripe is easy! You can enter the new details right from your Stripe Dashboard.
Here's how:
From the Stripe dashboard menu, click on the Settings icon and go to ’Business Set...
We take securing patient information, including credit card numbers very seriously. As such, we secure patient financial information according to PCI DSS, or the Payment Card Industry Data Security Standard. The standards are mandated by c...
Your credit card processing invoice will be set up with Stripe on a Daily Discount Pricing Model. Meaning, any processing fees are deducted from your daily sales or transaction totals. You can see a breakdown of these fees in your Stripe portal...
With Stripe through DrChrono Payments, you will receive your payout typically 2-days from the day the card was charged. To receive funds within the 2 days, the credit card transaction must be processed by 8 pm EST. Any cards processed after the...