In the event that an appointment is scheduled for the same patient on the same day, you can enable a setting so that a warning message will appear.
To enable the setting, go to Account > Provider Settings and click on the General tab.
Under the Calendar Setting section, check the box for the Duplicate Appointment Warning.
Scroll down and click Update Entire Profile to save your settings.
Let's take a look at an example to see how this works.
Below, the patient Laurie Sample already has an appointment. So let’s try and schedule another appointment for her on the same day.
Once you click Save or Save & Close, a warning will appear that says that the patient already has an appointment scheduled for that date. The warning will also show the provider the appointment is scheduled with. Click OK to continue.
Next, click Cancel to not schedule the appointment. However, if you do need to schedule a second appointment for the patient, click Override & Save, Close, or Override & Save to continue with scheduling the appointment.
