Articles
Can I communicate with my doctor using OnPatient?
Many patients have the ability to communicate with their healthcare providers using OnPatient. If your healthcare provider has made this option available for their practice, you will be able to access this communication channel as follows.
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How do I give my doctor information about a medical issue?
To contact your doctor about a medical issue or to provide them with medical information, we would suggest that you either call your healthcare professional's office directly or contact them using OnPatient's Secure Messaging feature.
Learn more a...
How do I review messages I've sent?
To review messages you've sent via OnPatient to your healthcare provider, click the Messages tab of the OnPatient portal window to access messaging. Next, click the Sent area as pictured below. Click on a message to view it.
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How do I access my lab results?
Viewing lab results through OnPatient must be enabled by your provider. If you need access to lab results information that you do not currently see available in your OnPatient account, we recommend reaching out to your healthcare provider's office f...
I am unable to attach files and send it to my provider. What is the file format that I can attach?
OnPatient allows PDF, JPEG, or PNG format files to be transmitted to your healthcare provider via the secure messaging portal provided that your provider has enabled messaging for OnPatient.
1. Log into OnPatient and click Messages at the top o...