New Articles

  1. I've Updated the Patient's Insurance but it's not Reflecting in the Live Claims Feed

    When you update the insurance information in the patient’s demographics, it will reflect the change for appointments you create in the future. It does not change them retroactively. To change the insurance information for appointmen...
  2. How are my claim submissions charged to my account?

    DrChrono will not charge for any electronic claim submission to an EDI Medical Payer that goes through eProvider Solutions (ePS), TriZetto, or Change Healthcare (fka Emdeon). If you use the payer ID that starts with PRNT/EPRNT/GPRNT/HPRN...
  3. How to Submit a Claim to an Insurance Company

    You can submit claims from two different screens. Follow the steps outlined below to submit the claim from the Live Claims Feed screen: Hover the cursor on Billing and select Live Claims Feed . Enter the Patients name or Chart ID and ...
  4. How to Delete a Claim From DrChrono

    Please follow the below instructions to delete a Claim / Appointment from DrChrono: 1. Please hover over Billing and choose Live Claims Feed . 2. Navigate to the patient and date of service that you would like to delete fro...
  5. How Do I See My Accounts Receivable?

    Accounts Receivable Seeing your accounts receivable (insurance and patient balances) is easy in DrChrono. You can see in real time, what is outstanding and the age of the receivable, at a glance. 1. Hover over the Billing tab and...
  6. How do I run a report with the list of patients' insurances?

    You can easily run a report to gather a spreadsheet of patients and their insurance information. 1. Hover your cursor on Reports and choose Advanced Report . 2. Click on Export to File and select Custom Export . ...
  7. Can I Submit a Claim with a Zero Charge?

    Yes, you can submit a claim with a zero charge to a payer. First, navigate to the Live Claims Feed by hovering over Billing and selecting Live Claims Feed . Pull up the patient by name or chart ID number.   Click on the date of service to...
  8. How do I manage freedraw settings?

    You can have freedraw images appear throughout the body of your clinical notes or you can have them appear at the end of the note. You can manage where they appear in your account settings. 1. Hover your cursor over the Account tab and...
  9. Duplicate Patient Warnings

    In the event you create a duplicate chart for the same patient, you can inactivate one of the patient records. DrChrono does not have the option to merge patient records. DrChrono does have triggers in place to warn you of a potential duplicate war...
  10. Detailed Clinical Note Formatting

    Your complete note includes all of the templates you have charted, along with the patient's chief complaint (the reason for visit), vitals (and optionally any vitals history), their active and newly prescribed medications, allergies, and any ICD...