Articles
How do I make a patient's CCDA available to them in OnPatient?
To allow your patients to view, download, and send their CCDA file within their OnPatient Portal account, practices will need to enable a few settings as defined below.
Step 1: Enable the OnPatient Clinical Notes Setting
Navigate to Account...
OnPatient FAQ: Can providers that share a patient on OnPatient view each others' information?
Providers who are not in the same practice group will not be able to see each other's information even if they are seeing the same patient. This is only possible if they submit referrals to each other with the patient's information.
If the provide...
OnPatient FAQ: Why isn't my office showing up in OnPatient?
If your patient cannot see an office in their OnPatient portal, you may not have enabled certain permissions required to enable online scheduling for that office. The permissions you need to enable are:
Enable online scheduling for one or more e...
OnPatient FAQ: How do I remove a representative?
A representative on OnPatient is an individual who may access the patient portal of another patient. This is used for patients who may have difficulty accessing or managing their patient portal. You may not want or need a representative permanent...
How do I set up representatives on my OnPatient account?
A representative on OnPatient is an individual who may access the patient portal of another patient. This is useful for patients who may have difficulty accessing or managing their patient portal. With representatives, you can send messages and a...
OnPatient FAQ: Why can't my patients select an office to schedule an appointment?
If your patient tries to schedule an appointment through OnPatient and a location is not able to be selected, this indicates that your offices do not have online scheduling enabled. To allow your patients to schedule appointments through their patie...
OnPatient FAQ: Why is a provider not being shown in OnPatient?
If your patient is cannot see your practice's list of providers, their account may not be connected to your DrChrono EHR. In order for a provider to be shown in OnPatient, they must be using a DrChrono account.
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OnPatient FAQ: How many of my patients are using OnPatient?
To view the number of patients that are using OnPatient, you can get a basic count within your OnPatient settings.
To get to your settings, mouse over Account on your navigation bar and select OnPatient Settings .
In y...
Can I set up an OnPatient account so I can see what the patient sees?
Yes, you can.
To do this, set up a test patient or use a sample patient with an OnPatient account.
This video will guide you through the process and much more about OnPatient.
Also, check out our OnPatient for Patients secti...
Why does OnPatient need an email address and password? Is this a requirement?
OnPatient is a secure portal where you can communicate with your doctor and share your medical history with your doctor. To help keep this secure, a password is required for logging in.
The email is the patient's unique identifier (like a user...
How does a patient view lab results in OnPatient?
As the provider, you have the ability to share labs with your patients . Once you have done that the patient can take the following steps to view their lab results:
1. Log in to OnPatient and click on Labs under the Health Profile tab...
Can the patient edit their Medication/ Allergies and Problems?
While the patient cannot directly edit their Medication/Allergies and Problems, they do have the option to inform their provider of any changes by:
Sending a message to the provider
Providing any changes in the Changes to Medication section ...