New Articles

  1. Patient Payment Plans: Late Payments

    If you have patients on payment plans who are not on a recurring payment via a credit card on file, there is an easy way to see if any payment is overdue. Navigate to Report > Patient Payment Plan Report Press on the up/down arro...
  2. MIPS 2024 Quality Payment Program Special Statuses

    CMS has defined and automatically assigns special statuses to MIPS eligible clinicians, practices, virtual groups, and APM entities who meet certain criteria. These special statuses are as follows: Ambulatory Surgery Center (ASC)-based; Hosp...
  3. Release Notes for DrChrono Web 2024-01-18

    Check out our release notes to learn about our latest enhancements to your DrChrono web experience.
  4. Insurance Credit Card Payments: How do I attach an ERA?

    You can attach the ERA file or the scanned EOB to your DrChrono account for easy retrieval later.  Navigate to Billing > Insurance Credit Card Payments .  Press + Attach ERA/EOB There are two selections to retrieve the file to attach...
  5. How Recurring Appointments Work in DrChrono

    When you set up a recurring series of appointments for a patient, it works differently than when you schedule a single independent appointment. A recurring series of appointments starts with one 'base' appointment for the first appointment, and t...
  6. eProvider Solutions - Submitting paper secondary claims

    For those payers who cannot accept secondary claims electronically, eProvider Solutions (ePS) can print the claim and submit it to the payer on paper for processing. There is nothing that you need to do to make this happen.  When a clai...
  7. Customized Follow-up Dates: Can we turn it off?

    Turning off Customized Follow-up Dates Yes, if your office administrator would like to turn off the feature, it can be done on an entire practice basis. We cannot turn it off for certain providers while having it on for other providers wit...
  8. COVID Vaccine post PHE

    COVID-19 Vaccine post PHE Looking for COVID-19 vaccine billing information post the Public Health Emergency (PHE)? Here is the latest from CMS: https://www.cms.gov/medicare/payment/covid-19/medicare-covid-19-vaccine-shot-payment#Home ...
  9. Release Notes for DrChrono Web 2024-01-05

    Check out our release notes to learn about our latest enhancements to your DrChrono web experience.
  10. DrChrono Payments: WorldPay Common Failure and Decline Codes

    While processing payments with DrChrono Payments, you may come across one of the following failure or decline codes.  The information below lists the common failure and decline codes, what they mean, and what the suggested next step should be.   ...