New Articles

  1. How do I access my lab results?

    Viewing lab results through OnPatient must be enabled by your provider. If you need access to lab results information that you do not currently see available in your OnPatient account, we recommend reaching out to your healthcare provider's office f...
  2. I would like to schedule an appointment with my doctor using OnPatient but am unable to, why?

    Online scheduling through OnPatient has to be enabled by your provider's office. Not all healthcare providers choose to enable online scheduling via OnPatient. If you have any questions regarding this service's availability, we encourage you to...
  3. Why does my appointment time shown in my OnPatient account differ from what I scheduled with my healthcare provider?

    The OnPatient portal shows the appointment time based on the time zone setup on your computer. For example, if your healthcare provider is located in the Pacific Time zone and your computer time is set up in the Eastern Time zone, your appointment...
  4. How do I cancel an appointment?

    If enabled by your provider, you can cancel an appointment online through OnPatient. 1. To cancel an appointment, go to the Appointments tab and click on the appointment you would like to cancel. 2. Next, click the Cancel button ...
  5. How do I complete the Onboarding Forms prior to an appointment?

    When you schedule an appointment with your healthcare provider, either online or with the office, you may be asked to fill out onboarding forms through OnPatient to get your health records set up with your provider. Navigate to the Appointme...
  6. How do I check past appointments?

    To check past appointments, access the Appointments tab in the OnPatient portal. All of your past appointments will display on the Appointments page. Click the date of the appointment you would like to view details for. You can see more info...
  7. How do I see the appointments I've scheduled?

    To access the appointments you've previously scheduled with your healthcare provider, click on the Appointments tab as pictured below. Click on the appointment to view more information. If you have a recurring appointment, for example, a w...
  8. C-CDA Importing and Reconciling Patient Data

    You can import a C-CDA to a patient's chart.  Once uploaded, you can then reconcile their medications, problems, and allergies.  In this article, we will look at adding information for existing patients and new patients . ...
  9. How do I schedule an appointment on OnPatient?

    If online scheduling is enabled by your provider, you can schedule an appointment through OnPatient. If it is not enabled, you will need to call the office to schedule. 1. Click on Book Appointment or Book Video Visit under the Appointment...
  10. How do I cancel my OnPatient account?

    If you would like to cancel the use of your OnPatient account, please contact your provider to revoke your account invitation. ...