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  1. When I clicked on the OnPatient invite I received, I was unable to complete the sign up process. I tried to start over, but I am not able to do so, why?

    Created On: 09/23/2022 in OnPatient OnPatient for Patients Account Management
    The OnPatient invitation you receive from your healthcare provider expires 7 days after it is sent or if your healthcare provider resends an invitation. Please ensure you are accessing the most recent OnPatient invitation your healthcare pro...

  2. I don’t feel comfortable providing my Social Security Number as part of the identity verification process for OnPatient portal access. Do I have any other options?

    Created On: 09/23/2022 in OnPatient OnPatient for Patients Account Management
    OnPatient requires successful verification of 2 out of 3 personal identifiers for your account before allowing access to the portal. The three identity values that are offered for validation are Date of Birth (DOB), Social Security Number (SSN),...

  3. I forgot my OnPatient password. How do I reset it?

    Created On: 09/23/2022 in OnPatient OnPatient for Patients Account Management
    1. Visit onpatient.com and click Login . 2. Select I forgot my password . 3. Enter the email address that is associated with your OnPatient account*, and click Recover Password . You will receive an ema...

  4. Paying patient statements through the OnPatient portal

    Created On: 09/23/2022 in OnPatient OnPatient for Patients Account Management
    Your patients can easily pay their outstanding bills through their OnPatient portal. This is a sample of how an invoice would look to a patient when received through their OnPatient portal: This is how a patien...

  5. Adding Prescriber Information to an Office

    Created On: 09/22/2022 in Regulatory MIPS Reporting MIPS 2022 Promoting Interoperability 2022
    To ensure your Prescription Measure s are accurately reflected for the office(s) you have selected for reporting, you will need to associate the authorized prescribers with the offices. Each SureScripts provider ID is associated with a specif...

  6. Families Using OnPatient: What if my entire family only wants to use one email address?

    Created On: 09/22/2022 in OnPatient OnPatient for Patients Account Management
    What do you do if you have one email address for your entire family and they all want to use OnPatient? If you have a Gmail account, you can create accounts under parent.name@gmail.com, and parent.name+child1@gmail.com , parent.name+child2@gma...

  7. Connect to Your OnPatient Account with Different Providers

    Created On: 09/22/2022 in OnPatient OnPatient for Patients Account Management
    Patients can connect to their OnPatient account with different providers.

  8. How do I disconnect my OnPatient account?

    Created On: 09/22/2022 in OnPatient OnPatient for Patients Account Management
    If you need to disconnect your OnPatient account from your provider, you can easily complete this process through your OnPatient account. 1. After logging in, select the Doctors tab and click Disconnect . 2. A window will open to co...

  9. Accessing Your Health Profile through OnPatient

    Created On: 09/22/2022 in OnPatient OnPatient for Patients Account Management
    You can easily view, save, or print your clinical summary through your OnPatient portal. Viewing your clinical summary directly on the website Log in to your OnPatient account. Select Health Profile . 3. On the left-hand sid...

  10. OnPatient Password Requirements

    Created On: 09/22/2022 in OnPatient OnPatient for Patients Account Management
    OnPatient strictly adheres to industry password standards and best practices. Create a password for your OnPatient account with the following requirements:  A 16-character minimum and 64-character maximum length Meet three of the following c...
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