Popular Articles

  1. VIDEO: Billing Pick List Overview

    Watch this video to learn about the billing pick list in your DrChrono account. ...
  2. Billing Status: What Do They Mean?

    DrChrono uses statuses on appointments/claims to know, at a glance, where claims are in the RCM process.  These statuses are in the Live Claims Feed.  Navigate to Billing > Live Claims Feed . Once you select your date range, press the blu...
  3. How to Submit a Claim to an Insurance Company

    You can submit claims from two different screens. Follow the steps outlined below to submit the claim from the Live Claims Feed screen: Hover the cursor on Billing and select Live Claims Feed . Enter the Patient's name or Chart ID and...
  4. I am having trouble getting connected

    There can be many reasons for a network connectivity issue. It can be a router issue, a wireless issue, or actually a server issue. Below are some steps you can take in order to determine the cause. 1.) Is this a DrChrono server-related issue? ...
  5. Posting Multiple Insurance Transactions from a single EOB

    To make things easier to post multiple payments from a single-payer EOB, DrChrono has an area that allows for the posting of multiple lines of transactions instead of adding a line item for each charge. Navigate to Billing > Live Claims Fe...
  6. Message Center Overview on the iPhone

    With the Message Center on the iPhone App, you can access faxes and referrals, lab results, eRx refills, system-generated reports, OnPatient appointments and patient messages, and direct messages. To access the Message Center, tap on ...
  7. Prescribing Medications via DrChrono's Web App

    In DrChrono, you can prescribe medications electronically. To do so, you'll need to have eRx set up. If you haven't done that yet, please visit our guide located here . Navigating to the eRx Page To begin prescribing, open up a p...
  8. Adding a Referral and Managing Referral Source Permissions

    Getting Started with a New Referral If you get a referral from another provider, you can add that patient to your account and include the referral information in their chart. To add a new patient, go to Patients and select Patient ...
  9. DrChrono Payments: Processing a patient payment on the web

    DrChrono is happy to offer your practice a simple, efficient, and convenient way to collect patient payments. After you set up your account with DrChrono Payments, you are ready to process a payment. Navigate to Billing > Patient Pa...
  10. Understanding EHI Data Mapping in Exported Files v2

    Relevant to exports completed AFTER 2/19/2025 This guide is designed to help you understand how to map the data in the DrChrono Electronic Health Information (EHI) exports, and it covers how to trace patient data, media files, and document...