DrChrono uses statuses on appointments/claims to know, at a glance, where claims are in the RCM process. These statuses are in the Live Claims Feed. Navigate to Billing > Live Claims Feed . Once you select your date range, press the blu...
You can submit claims from two different screens. Follow the steps outlined below to submit the claim from the Live Claims Feed screen:
Hover the cursor on Billing and select Live Claims Feed .
Enter the Patient's name or Chart ID and...
There can be many reasons for a network connectivity issue. It can be a router issue, a wireless issue, or actually a server issue. Below are some steps you can take in order to determine the cause.
1.) Is this a DrChrono server-related issue? ...
To make things easier to post multiple payments from a single-payer EOB, DrChrono has an area that allows for the posting of multiple lines of transactions instead of adding a line item for each charge. Navigate to Billing > Live Claims Fe...
With the Message Center on the iPhone App, you can access faxes and referrals, lab results, eRx refills, system-generated reports, OnPatient appointments and patient messages, and direct messages.
To access the Message Center, tap on ...
In DrChrono, you can prescribe medications electronically. To do so, you'll need to have eRx set up. If you haven't done that yet, please visit our guide located here .
Navigating to the eRx Page
To begin prescribing, open up a p...
Getting Started with a New Referral
If you get a referral from another provider, you can add that patient to your account and include the referral information in their chart.
To add a new patient, go to Patients and select Patient ...
DrChrono is happy to offer your practice a simple, efficient, and convenient way to collect patient payments. After you set up your account with DrChrono Payments, you are ready to process a payment. Navigate to Billing > Patient Pa...
Relevant to exports completed AFTER 2/19/2025 This guide is designed to help you understand how to map the data in the DrChrono Electronic Health Information (EHI) exports, and it covers how to trace patient data, media files, and document...