Updated Articles

  1. Contact Your Account Manager Updated

    The DrChrono Client Support team includes a Customer Success team that works alongside our Account Management team to address your needs and support stronger adoption of the DrChrono platform.
  2. Access DrChrono Support Updated

    This article walks you through the various ways to access DrChrono by EverHealth Support.
  3. Usage Report Updated

    Track text messages, faxes, video visits, and phone reminders sent to patients through the usage report in Account Settings.
  4. Best Practices for Building Custom Forms Updated

    Best practices to build a custom form to achieve clinical note optimization.
  5. How to delete a charge on an appointment from the Live Claims Feed

    Deleting a charge from a patient's appointment is a breeze in the Live Claims Feed. The steps below will show you how fast and easy it is. Navigate to Billing > Live Claims Feed Pull up the patient's account via their name, chart id, or...
  6. Video: Submitting a Void Claim

    Need to submit a void claim? Check out this video and see how easy it is! Here is a link to an article that will walk you through submitting a void claim to a payer. ...
  7. How to Submit a Voided Claim to a Payer?

    There may be an instance where you need to delete a claim that has already been submitted to a patient's insurance. To do so, you will need to send the payer a voided claim . Navigate to the appointment through the Live Claims Feed. Bi...
  8. Video: Aligning your HCFA 1500 form

      The HCFA 1500 text form should be used if you have the pre-formatted red HCFA paper loaded into your printer. If you are printing on plain, white, 8.5" x 11" paper, you want to use the HCFA 1500 non-text option. ...
  9. Video: Cloning a Claim

    Need to clone a claim? Check out this video to see how simple it is in DrChrono! ...
  10. How to bulk submit claims

    Submitting multiple claims If you have multiple claims needing to be sent to the same payer, you can save time and keystrokes by submitting them all together.  Note: Bulk submitting claims is for the initial submi...