Updated Articles

  1. Contact Your Account Manager Updated

    The DrChrono Client Support team includes a Customer Success team that works alongside our Account Management team to address your needs and support stronger adoption of the DrChrono platform.
  2. Access DrChrono Support Updated

    This article walks you through the various ways to access DrChrono by EverHealth Support.
  3. Usage Report Updated

    Track text messages, faxes, video visits, and phone reminders sent to patients through the usage report in Account Settings.
  4. Best Practices for Building Custom Forms Updated

    Best practices to build a custom form to achieve clinical note optimization.
  5. DrChrono Support Chat New

    DrChrono has an AI-powered support assistant that’s always available to assist you.
  6.  DrChrono Support Chat (Video) New

    This video provides a demo of DrChrono by EverHealth's AI-powered support assistant.
  7. Manage Recurring Events New

    View all scheduled recurring appointments and breaks on the Recurring Events page.
  8. Place of Service (POS) code 27

     POS Code 27 The Centers for Medicare and Medicaid Services (CMS) has created a new place of service code 27 to use when services are provided in a non-permanent location, effective October 1, 2023. If you provide services to patients w...
  9. How are my claim submissions charged to my account?

    DrChrono will not charge for any electronic claim submission to an EDI Medical Payer that goes through eProvider Solutions (ePS). If you use the payer ID that starts with PRNT/EPRNT/GPRNT/HPRNT, those will be sent on paper instead...
  10. How to create a Custom Patient Payment Type

    If you would like to create a custom patient payment type such as a coupon, flex spending card, etc, you can do so by following the steps given below. Go to Account > Custom Fields .  Select Patient Payment Types on the left of the...