Updated Articles

  1. Telehealth Troubleshooting FAQ Updated

    Fix common video visit issues, including resending visit links, blank screens, audio and video problems, and OnPatient login prompts.
  2. DrChrono System Requirements Updated

    Check the browsers, operating systems, and iOS devices that DrChrono EHR supports before you log in.
  3. Update Your Web Browser to the Latest Version Updated

    Learn how to update your web browser to the latest version.
  4. Custom Session Timeout Updated

    Learn how to change your session timeout from 30 to 15 minutes.
  5. Configure the FrontOffice+ Autofill Feature New

    Automatically offer open and canceled appointment slots to eligible patients to fill schedule gaps.
  6. Change Provider Configuration Guide New

    Offer patients an alternative provider when their original provider has no availability for rescheduling or new bookings.
  7. Hiding Billing Screens

    In DrChrono, you can now customize which billing screens are visible and hide any that you don't use.  Your view will contain just the screens that you utilize.  Please note, you must have access to view billing screens via permissions to see ...
  8. Good Faith Estimate: What if the patient originally declined but now wants to move forward?

    If the patient originally declined a Good Faith Estimate and now has changed their mind and wants to move forward, DrChrono offers an easy way to recreate the estimate without having to recreate the entire document.   Here's how: Navigate to...
  9. Good Faith Estimate: What if I need to add charges after the main service was rendered?

    There may be a time when during providing the service as described in the estimate, additional services/equipment/supplies are needed that were unexpected when the estimate was created. There is an easy way in the DrChrono Patient Cost Estimator...
  10. Customized Follow-up Dates: Reporting

    DrChrono has added functionality to customize claim follow-up dates based on the type of claim, the circumstances around the particular claim, or your office policies. When you request reports on your accounts receivable, you have the option t...