Updated Articles

  1. Telehealth Troubleshooting FAQ Updated

    Fix common video visit issues, including resending visit links, blank screens, audio and video problems, and OnPatient login prompts.
  2. DrChrono System Requirements Updated

    Check the browsers, operating systems, and iOS devices that DrChrono EHR supports before you log in.
  3. Update Your Web Browser to the Latest Version Updated

    Learn how to update your web browser to the latest version.
  4. Custom Session Timeout Updated

    Learn how to change your session timeout from 30 to 15 minutes.
  5. Telehealth Reminders New

    Automatically send telehealth reminders and visit links to patients before virtual appointments.
  6. How Do I Use an Alternative Pay to Address on Patient Statements?

    Please follow the instructions below to use an alternative pay-to/remit-to address on the patient statement.  You would use this option if you do not want patient payments coming directly to your office.  They could be directed to an alternate, perh...
  7. How can I enter in an official practice name and have that reflected in my clinical notes, superbills, and patient statements?

    1. To enter your official practice name, navigate to Account > Provider Settings . 2. Select the Medical Billing tab. In the third field, titled Practice Official Name , enter your desired name. Use Practice Name only applie...
  8. Validation Question Configuration Guide New

    Show patients a validation question or policy acknowledgment they must review before scheduling an appointment.
  9. Web Scheduler Button Colors Configuration Guide New

    Customize the theme mode and button colors in the FrontOffice+ web scheduler to match your clinic's brand.
  10. Locations (Offices) Configuration Guide New

    Set up the locations patients can book through the Web Scheduler, each with its own label, hashtag, and link.