Updated Articles

  1. Telehealth Troubleshooting FAQ Updated

    Fix common video visit issues, including resending visit links, blank screens, audio and video problems, and OnPatient login prompts.
  2. DrChrono System Requirements Updated

    Check the browsers, operating systems, and iOS devices that DrChrono EHR supports before you log in.
  3. Update Your Web Browser to the Latest Version Updated

    Learn how to update your web browser to the latest version.
  4. Custom Session Timeout Updated

    Learn how to change your session timeout from 30 to 15 minutes.
  5. Post Widget

    Post Widget The post widget on your dashboard will show you Unmatched ERAs, Unallocated Payments, and Patient Payments for 30, 60, 90, or 120 days.  To enable this widget: Press the gear icon on your dashboard  (Schedule > Dashboard) . ...
  6. Patient Balance Widget

    Patient Balance Widget The Patient Balance widget on your dashboard will show you the total outstanding patient balance, the number of active payment plans, and the number of late payment plans.   To enable this widget: Press the gea...
  7. Claim by Claim Status Widget

    Claim by Claim Status Widget The claim-by-claim status widget on your dashboard will show claims with their current status.  There are two ways you can quickly and easily see which claims make up that particular status.    To enable this widget:...
  8. How Do I Update the Default Payment Profile?

    There are two ways of setting a default payment profile. Set the default payment profile in general for all patients. Set the default payment profile for a particular patient. All Patients First, let us see how to set the...
  9. Adding an Email Address to your Superbill

    In DrChrono, you can have an email address appear on your super bill. You can easily add or remove the address in your Account Settings. Navigate to Account > Provider   Settings. Select the Medical Billing tab.            ...
  10. Entering in an additional NPI number and Tax ID for billing purposes

    This is useful if you have two billing NPI and Tax ID (TID) numbers used for the same provider. For example, use this if a provider works for multiple businesses and needs to bill appropriately so claims go out with the correct NPI and Tax ...