Updated Articles

  1. How Can I Reconcile the ERA and EOB payments?

    You can generate a report from the Remittance Report and use it to validate your bank statement to ensure that you have received all deposits and/or checks that match with ERAs and EOBs posted to your account. 1. Hover over the Billing Tab and...
  2. Release Notes for DrChrono Mobile Version 11.0.113

    Updates  Summary Description Knowledge Base Article Practice chat feature The relocation of the Practice Chat feature is under review to determine whether it should be placed in the existing tab bar menu or the Account section. ...
  3. How many NPI numbers/tax IDs can I have associated with my account?

    Learn how many NPI numbers/tax IDs you can have associated with your account.
  4. Release Notes for DrChrono Mobile Version 11.0.110

    Check out our release notes to learn about the latest enhancements we've made to your DrChrono mobile experience.
  5. Why can't I order from certain lab codes?

    Find answers to why you can't order from certain lab codes.
  6. How do I change the email address connected to my DrChrono account?

    At this time, you are not able to change the email address associated with your DrChrono account on your own. Please contact your account manager, use our chat support, or submit a support ticket here. For s...
  7. Telehealth Visits FAQ

    Find answers to frequently answered questions about telehealth visits in DrChrono.
  8. Batch Ordering Schedule II Controlled Substances on the Mobile EHR App

    If you need to order a schedule II controlled substance medication for a 90-day supply, for example for patients who maintain the same prescription, you can do so using the Batch button when sending a prescription from a patient's chart. This wi...
  9. Private vs Public API application

    DrChrono Application Programming Interface (API) has two application modes: Private and Public.  Private API An API application is defaulted to private mode. A private application can only connect to a user from the same account or practice grou...
  10. Prescribing Compound Medications (Mobile)

    The New Drug Database is Now Available in DrChrono! In partnership with First Databank MedKnowledge (new drug database), DrChrono now supports the ability to electronically send compound medications that contain a controlled substance to print ou...