Updated Articles

  1. Where do I find all my ERAs and EOBs?

     All of your ERAs and EOBs are only a few clicks away.  Follow the below instructions:  Navigate to  Billing > Remittance Reports. You have four (4) options to search: Trace/check # Patient's name Insurance name Received date You...
  2. How can I convert to EFT payments?

    During the initial setup of your EDI/ERAs, the insurance company will often share information regarding enrolling for EFT payments, instead of receiving paper checks. The setup is separate from EDI (claim submission ) and ERA (electroni...
  3. Does the Insurance Payment go to DrChrono or will it Come to the Practice?

    All insurance payments will be sent to the provider; they will not be sent to DrChrono. The manner in which you receive them (paper check, virtual payment card, or EFT (electronic funds transfer) will depend on how you have it set u...
  4. Video: Custom Adjustment Codes

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  5. Running reports for Custom Adjustment Reasons

    To see at a practice, office, provider, patient, payer level, or date range which custom adjustments are taking, you can run a report under Financial Transactions. Navigate to Billing > Financial Transactions . While on the Summary tab, set...
  6. Editing and Reordering Custom Adjustment Reasons

    Custom Adjustment codes can assist your office in easily identifying top denials, determining their root cause, and developing a plan to eliminate them.  Once created, there may be a need to edit or change the order in which they appear on the scr...
  7. Using Custom Adjustment Codes

    To assist your office in easily identifying top denials, identifying the root cause, and developing a plan to eliminate them, DrChrono has added the ability to create custom adjustment codes.   Once custom adjustment codes have been set up for yo...
  8. Create new Custom Adjustment Codes

     DrChrono has added the ability to create and utilize custom adjustment codes to capture response codes returned by insurance payers.  Custom adjustment codes can be used to further categorize denials in greater detail to know exactly what adjustm...
  9. Crossover payers

    DrChrono has made some exciting updates for your patients with primary and secondary insurance.   If their primary payer knows about their secondary coverage, they will send it with the 835/ERA file as they send responses/payments on claims.  ...
  10. Archive an EOB/ERA

    In DrChrono, there is no option to delete an EOB/ERA.  However, we can archive them, which removes them from showing under your Remittance Report section. Navigate to Billing > Remittance Reports Enter the Trace # (EOB/ERA number) if...