Updated Articles

  1. Conversations Feature Configuration Guide

    Monitor, filter, and review patient conversations and automated chat workflows handled by FrontOffice+.
  2. Confirmations Configuration Guide

    Set confirmation timing, working hours, event exclusions, staff notifications, and reports in FrontOffice+.
  3. Configure the FrontOffice+ Recall Feature

    Identify patients due for follow-up visits and set Recall lead times, future appointment checks, and profile criteria.
  4. Configure the FrontOffice+ Waitlist Feature

    Offer newly available appointments to waitlisted patients by matching profile, provider, location, and eligibility window.
  5. Configure the FrontOffice+ Autofill Feature

    Automatically offer open and canceled appointment slots to eligible patients to fill schedule gaps.
  6. Change Provider Configuration Guide

    Offer patients an alternative provider when their original provider has no availability for rescheduling or new bookings.
  7. Hiding Billing Screens

    In DrChrono, you can now customize which billing screens are visible and hide any that you don't use.  Your view will contain just the screens that you utilize.  Please note, you must have access to view billing screens via permissions to see ...
  8. Good Faith Estimate: What if the patient originally declined but now wants to move forward?

    If the patient originally declined a Good Faith Estimate and now has changed their mind and wants to move forward, DrChrono offers an easy way to recreate the estimate without having to recreate the entire document.   Here's how: Navigate to...
  9. Good Faith Estimate: What if I need to add charges after the main service was rendered?

    There may be a time when during providing the service as described in the estimate, additional services/equipment/supplies are needed that were unexpected when the estimate was created. There is an easy way in the DrChrono Patient Cost Estimator...
  10. Customized Follow-up Dates: Reporting

    DrChrono has added functionality to customize claim follow-up dates based on the type of claim, the circumstances around the particular claim, or your office policies. When you request reports on your accounts receivable, you have the option t...