Updated Articles

  1. Common Claim Rejections and how to correct them

    Insurance claim rejections can occur for various reasons, often related to errors or mismatches in the submitted information. Below, we outline the most common reasons for claim rejections and provide step-by-step guidance on how to resolve them. ...
  2. Claims stuck in Bill Insurance Status

    When processing insurance claims in DrChrono, you may encounter situations where claims remain stuck in the "Bill Insurance" status. This issue often arises due to problems with the provider's account status, such as suspension or inactivity. Below,...
  3. Common Insurance Claim Submission Errors

    Managing insurance claims in DrChrono can sometimes pose challenges, such as claims remaining in "Balance Due," incorrectly moving to patient responsibility, or being rejected by secondary payers. This article guides in resolving these issues and pr...
  4. Patient Payment Plans: Processing monthly payment plan payments

    When you have patients who are on monthly payment plans, it is often helpful to see all of the plans at once. This can help budgeting within the office by knowing how many payments and their amounts are expected in a given month. ** Ple...
  5. July 2024

    Missed our July Empower Session? Watch the recording to catch up. See below for the topics covered. New Modernized Dashboard : Streamline clinic operations with key information and actionable workflows for appointments, messages, billing, and ...
  6. August 2024

    Missed our August Empower Session?  Watch the recording to catch up. See below for the topics covered. Immunization State Registries  - We have updated our vaccine inventory management screen and partnered with IronBridge so that medical practi...
  7. September 2024

    Missed our September Empower Session?  Watch the recording to catch up. See below for the topics covered. OnPatient Invite Updates : Streamline patient data access to improve MIPS reporting and compliance while enhancing the patient experienc...
  8. March 2025

    Missed our March Empower Session? Watch the recording to catch up. See below for the topics covered. What's in this session? Recently Released Enhancements Payments Membership Billing Plans Clinical & Regulatory Updates 2025 Vision & S...
  9. June 2025

    Missed our June Empower Session?  Watch the recording to catch up. See below for the topics covered. What's in this session? Recently Released Enhancements Enhanced Statement Delivery and Layout Multi-Practice Login Re...
  10. September 2025

    Missed our September Empower Session? Watch the recording to catch up. See below for the topics covered. What's in this session? Recently Released Enhancements Enhanced Statement Delivery and Patient Statement Payments  ...