Adding or Changing a Device for Multi-Factor Authentication with ID.me

After you have had your identity verified through ID.me and been approved in DrChrono, you can send electronic prescriptions for controlled substances (EPCS). With ID.me there are two ways you can perform multi-factor authentication (MFA) to send prescriptions: a push notification or a code generator.

Under Account > Provider Settings > eRx Info you can see which option of 2-factor authentication (2FA/MFA) is set up for your account. You can set up both types but only one can be used as the primary device.

1. To set up a new device, you will need to complete the process in your ID.me account, or from DrChrono you can click on the link that says Update MFA Device.

2. Once you have logged into ID.me, click on Sign In & Security.

3. You will then be prompted to sign in using the multi-factor authentication (MFA) method which involves 3 steps.

4. Next, if you need to add a new device (for example, if you purchased a new phone), you can click the trash can () icon to delete the old device.

Click Set Up, to connect a new or additional (MFA) device.

5. Next you will need to secure your account with a text message, email, or with a barcode (QR code) key.

With the text message, you will need to enter the code generated by the link sent to you.

If you choose the QR code, you will need to click on the () icon to scan the code from the authenticator app.

6. Once the device has been added, you will need to return to DrChrono, and go to Account > Provider Settings > eRx Info. Click Select as the Primary Device, next to the device you would like to use as your primary method of 2-factor authentication (2FA/MFA) is set up for your account.

Please see ID.me's support article for more information.

Note: You can have multiple devices registered for the code generator for MFA. If multiple devices are set up, you will be prompted to select which device you would like to use at the moment. As a best practice, we recommend you use a nickname for each device when registering them (ex. MyiPhone, OfficeiPhone, MyiPad, OfficeiPad, etc.). A single Code Generator generates a 6-digit code that changes every 30 seconds. The provider will need to choose which device to have as the primary because the codes on each device will be different. Device nicknames can help you remember which one you selected for the authentication code for the prescription you are sending.