Articles
ID.me (Liveness) Improvements
ID.me has incorporated the following changes below to improve the verification process and the user experience. These changes are part of a broader initiative to improve pass rates in their self serve pathway.
End of Funnel Decisionin...
Setting Up eRx with ID.me
Registering for eRx is an easy process that will allow you to send electronic prescriptions for your patients. DrChrono has partnered with ID.me to complete the identity verification process. To start prescribing in DrChrono, you can follow these...
Setting Up EPCS with ID.me
Note: one of the beginning steps prior to setting up EPCS with ID.me is to confirm the provider's identity. Click here for steps.
DrChrono has partnered with eRx registration process is a prerequisite for EPCS registration.
As a best p...
Upgrading your ID.me Account for Liveness
DrChrono's identity proofing partner, ID.me , is improving their process of identity verification to the highest standards set by the National Institute of Standards and Technology ( NIST ). See our FAQ later in this article.
Once you h...
I use ID.me to prescribe with another system. How do I set up for ID.me for use with DrChrono?
You can use ID.me in both DrChrono and another system in which you have an established ID.me account. Since you already have an account with ID.me, you will not need to create a new one.
If you are already using EPCS with one DrChrono account an...
Adding or Changing a Device for Multi-Factor Authentication with ID.me
After you have had your identity verified through ID.me and been approved in DrChrono, you can send electronic prescriptions for controlled substances (EPCS). With ID.me there are two ways you can perform multi-factor authentication (MFA) to ...
My identity was verified with an ID.me Trusted Referee. What do I do next?
Once you have completed your ID.me Trusted Referee video call, you will receive an email. Click on the Continue button.
You will be directed to your DrChrono account. On your profile page, select the eRx Info tab.
Click on the...
Set Up EPCS for Multiple States
If you electronically prescribe controlled substances in more than one state, you can add more locations to your DrChrono account with help from our Support team. Before adding more locations, you must have already enabled eRx and EPCS for ...
Can I use the eRx feature from two different EHR systems (one being DrChrono)?
Yes, you can under certain circumstances.
If your address is different for each system, you can send new prescriptions and receive refill requests in each system.
If your address is the same for each system, you can send new pre...
Confirming a Provider's Identity for EPCS
One of the steps in the EPCS registration process is to confirm the identity of the registering provider. This step has to be done by two staff members or providers.
1. Check the box next to the names and click Update Entire Profile . ...