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Account Billing FAQs
In an effort for us to be more transparent with our customers regarding monthly charges, we have created a new accounts receivable system to assist. We are able to track and report customer usages for the following features much more accurately: ...
Get Started with the EverHealth Customer Self-Service Portal Updated
Use the EverHealth Customer Self-Service Portal to manage your account.
How are my claim submissions charged to my account?
DrChrono will not charge for any electronic claim submission to an EDI Medical Payer that goes through eProvider Solutions (ePS), TriZetto, or Change Healthcare (fka Emdeon).
If you use the payer ID that starts with PRNT/EPRNT/GPRNT/HPRN...
Manage Your EverHealth Account Payment Methods New
Add, update, or remove credit cards and ACH direct debit methods for your EverHealth account.
Pay Your EverHealth Subscription Invoices New
Pay your subscription invoice online using a saved or new payment method.
Update Your EverHealth Account Information New
Keep your account details, billing address, and contacts up to date in the EverHealth Customer Self-Service Portal.
View Your EverHealth Account Payment History New
View a list of past payments made in the EverHealth Customer Self-Service Portal.
View Your EverHealth Subscriptions New
You can view the details of your current subscription plan, including active services and renewal information.
Will DrChrono take a percentage of my collection for claims prior to our contract date?
No, for Apollo Plus customers, our system is designed to calculate collection based on the go-live date agreed upon by the practice.
The only exception to this is if we are working on a legacy project for you. We would collect the agreed-...
Why use DrChrono billing?
DrChrono's billing will give you remarkable savings on your employee cost and provide worry-free billing services you can rely on.
When on DrChrono's Apollo Plus plan you have the added bonus of working with our expert team of nationally certif...
How to make a payment in Netsuite
If you have an open invoice with DrChrono, you can pay it quickly and easily via a self-service option in Netsuite.
Here are the steps:
Login to the Customer Center
Click on Make a Payment on the left side of the screen
...
How to review and/or update credit card details in Netsuite
Reviewing or updating your payment method in Netsuite is quick and easy. Here's how:
Login to the Customer Center
Select Make a Payment from the Billing menu and then scroll down to section 2 Enter Credit Card Informati...
How to update your billing address in NetSuite
You can update your billing address in NetSuite by following a few simple steps.
First, log into the customer center
Select Edit your Profile under the Support section.
Then click on Change under t...
Paying your DrChrono invoice
Since March 2022, we have been utilizing Oracle Netsuite to simplify the payment of your monthly DrChrono invoice. It includes a new self-service feature that will allow you to pay your invoice by credit card all within the Customer Cen...