New Articles

  1. What is the most recent version of the iPad app?

    We are always updating our apps with new features, bug fixes, and vulnerability updates. You must keep all your DrChrono apps up-to-date. At DrChrono, we recommend you always have the most up-to-date version of the EHR app. You can find the infor...
  2. Lifecycle of a Medical Claim

    Once the patient has been treated and the clinical note written, it is time to submit your claim to the payer for reimbursement.  This article explains what happens with your claim after you change the billing status to "Bill Insurance". ...
  3. OnPatient Mobile App Overview and Settings

    The main profile page gives quick access for patients to health data entered by the provider including: Medications Medical Conditions Allergies Lab Results Immunizations Patients can easily access this data by selecting the relevan...
  4. How do I post a payer/insurer/provider adjustment?

    There may be times when you will need to post an adjustment to a patient's account manually. Here is how you can easily accomplish the task: Start with the patient's appointment.  Scroll down to where the CPT/charges are listed. Press th...
  5. Sharing Health Data from your iPhone

    Patients can share the health data on their iPhone with their providers. This data will sync into the 30-day snapshot in the patient's record for the provider to view. 1. Navigate to the Account menu. 2. Select Set Up Health Data Shari...
  6. Checking In to an Appointment

    Patients can check in for their appointments through the OnPatient app and complete their onboarding before they arrive at the office or start a video visit. 1. To begin, navigate to the Appointments menu. 2. Unde...
  7. Messaging with Providers

    Patients can use the OnPatient mobile app to view, send, and respond to messages from their provider(s). 1. Go to the Messages menu at the bottom of the screen. 2. To compose a message, select the compose ( ) icon. 3. Ch...
  8. Scheduling an Appointment on the OnPatient App

    If online scheduling is enabled by the provider, a patient can schedule an appointment through the OnPatient app. 1. Select the Appointments menu. 2. You can see your past and upcoming appointments. Select the ( ) icon ...
  9. Ordering DME (Durable Medical Equipment)

    Learn more about ordering DME (Durable Medical Equipment).
  10. Changing the Primary Provider for an Office

    In the event you need to change the primary provider for an office, you can easily do so in the office setting. Go to Account > Offices . 2. Select Edit for the office you need to change providers for. 3. Choose the de...