New Articles

  1. Patient Data Export

    In the event you need to export the patient data from your DrChrono account, you will need to work with your account manager to complete the process.   If you do not remember your account manager's contact information you can email accountmanager...
  2. VIDEO: Generating Patient Statements

    Check out this video to see how easy it is to generate/print statements for your patients.   This article will walk you through generating patient statements. ...
  3. Rx Change Requests

    RxChange is a new requirement for Surescripts certification that allows pharmacies to contact prescribers regarding the following 3 general scenarios: Prior Authorization Prescriber Authorization Rx Substitutions RxC...
  4. How to update your billing address in NetSuite

    You can update your billing address in NetSuite by following a few simple steps. First, log into the customer center Select Edit your Profile under the Support section. Then click on Change under t...
  5. How to review and/or update credit card details in Netsuite

    Reviewing or updating your payment method in Netsuite is quick and easy. Here's how: Login to the Customer Center Select Make a Payment from the Billing menu and then scroll down to section 2 Enter Credit Card Informati...
  6. How to make a payment in Netsuite

    If you have an open invoice with DrChrono, you can pay it quickly and easily via a self-service option in Netsuite. Here are the steps: Login to the Customer Center Click on Make a Payment on the left side of the screen ...
  7. Paying your DrChrono invoice

    Since March 2022, we have been utilizing Oracle Netsuite to simplify the payment of your monthly DrChrono invoice. It includes a new self-service feature that will allow you to pay your invoice by credit card all within the Customer Center....
  8. How do I create an OnPatient account?

    OnPatient is a patient portal developed by DrChrono EHR to connect providers who use DrChrono as their electronic health record (EHR) with their patients. To create an OnPatient account, you will need to contact your healthcare provider and reques...
  9. Scheduling an Appointment on the OnPatient App

    If enabled by your provider, you can schedule an appointment through the OnPatient app. 1. Select the Appointments menu. 2. You can see your past and upcoming appointments. Select the ( ) icon to schedule a new appointm...
  10. Messaging with Providers

    You can use the OnPatient mobile app to view, send, and respond to messages from your provider. 1. Go to the Messages menu at the bottom of the screen. 2. To compose a message, select the compose ( ) icon. 3. Choose ...