When you first set up your DrChrono Payments account, you may see the error message "There was an error retrieving DrChrono Payments merchant account." You will see this error message until the enrollment with DrChrono Payments is complete a...
When setting up your account to process credit card payments utilizing DrChrono Payments, you will need to set which merchant ID the payments will be processed under. With DrChrono Payments, you can set the Merchant ID for the entire practice...
If you need to refund a payment received via credit card (aka Virtual Credit Card) from a health insurance payer, you can easily refund it to the virtual card from within your DrChrono account. *** Please note, that this feature wi...
You can attach the ERA file or the scanned EOB to your DrChrono account for easy retrieval later. Navigate to Billing > Insurance Credit Card Payments . Press + Attach ERA/EOB There are two selections to retrieve the file to atta...
If you receive a credit card (aka Virtual Credit Card) from a health insurance payer for reimbursement for services rendered to your patients, DrChrono has an easy way to post the payment and attach the associated ERA. *** Please note...
According to the statement linked below from the Centers for Medicare and Medicaid Services (CMS), yes, you can request that the payer send the payment due via paper check or set up an electronic funds transfer (EFT). The payer must...
Insurance Credit Card payments also referred to as Virtual Credit Cards (VCCs), are used by some payers to reimburse providers for services provided to insured patients. These credit cards replace a paper check, or EFT (electronic funds tr...
Do you have payments that the system could not match or post? Find them under Unmatched ERAs. Check out this video to identify and rectify the unmatched payments.
Here is a link to an article that will walk you thr...
To assist in identifying ERAs where the total paid on the file does not match the Check/EFT amount, we have added an Unbalanced ERA filter to the Remittance Report section. Navigate to Billing > Remittance Reports Select the report parame...