Your credit card processing invoice will be set up with Stripe on a Daily Discount Pricing Model. Meaning, any processing fees are deducted from your daily sales or transaction totals. You can see a breakdown of these fees in your Stripe portal...
With Stripe through DrChrono Payments, you will receive your payout typically 2-days from the day the card was charged. To receive funds within the 2 days, the credit card transaction must be processed by 8 pm EST. Any cards processed after the...
Within your Stripe portal, you will have access to a variety of reports, including daily transactions as well as historical data. You will also be able to select the columns you would like to see.
The balances report will allow you to rec...
If you have charged a credit card and now need to return the money, there are two ways to do it. Which way will depend on when the card was charged and when you need to return the money.
A refund is sent when the money has a...
Below is a listing of common codes you may see if the cardholder's credit card is declined:
DECLINE CODE
DESCRIPTION
NEXT STEPS
authentication_required
The card was declined as the transaction requires authent...
When Stripe processes your credit card transactions, you will have access to a Stripe Dashboard. This will be the "hub" of all of your Stripe transactions. From the dashboard, you will be able to see all of your charges by day, run reports,...
My account is on a Read-Only plan. What information do I have access to? Please contact your account manager about pricing for the Read-Only plan.
24/7 DrChrono login access with full account access to view all patient records, medical...
The Stripe M2 Card Reader connects to your Apple iOS devices via Bluetooth to process credit card payments. It is compatible with DrChrono Payments and allows for chip, tap, and swipe payment functions. The DrChrono Payments feature is available...