Updated Articles

  1. Printing an institutional claim form - UB04

    If you are set up for billing institutional claims, you can print UB04 / HCFA 1450 forms by following the steps below: Hover over the Billing tab and select Live Claims Feed   Press on the visit date for the Institutional Appointment...
  2. Set Up EPCS for Multiple States

    If you electronically prescribe controlled substances in more than one state, you can add more locations to your DrChrono account with help from our Support team.  Before adding more locations, you must have already enabled eRx and EPCS for ...
  3. Stripe M2 Card Reader

    The Stripe M2 Card Reader connects to your Apple iOS devices via Bluetooth to process credit card payments. It is compatible with DrChrono Payments and allows for chip, tap and swipe payment functions. The DrChrono Payments feature is availa...
  4. Explaining Basic Billing Concepts

    How Does DrChrono Work? When patients come in for an appointment, they receive treatments and/or services and then are charged correspondingly. Their charge(s) can be split into two categories: charges billed to insurance and charge...
  5. eProvider Solutions FAQ

    Find answers to the most frequently asked questions about eProvider Solutions.
  6. How to print Supervising Provider details on the HCFA-1500 form

    Adding Supervising Provider Details on the HCFA-1500 Form If you need to activate a supervising physician for your office, please reach out to your Account Manager or support . Once activated, you can print those details on your HCFA-1500 fo...
  7. Scrubbing Errors: What do they mean?

    Before sending your claims to the clearinghouse for submission to the payer, they undergo a scrubbing process. If an issue is identified, the claim will be moved to the "Missing Information" status and populated with the specific error. ...
  8. Creating and Managing Patient Statements

      On DrChrono's Apollo or Apollo Plus plan, you have the ability to send and manage your patient statements through the Patient Statements page. Hover over Billing on your DrChrono navigation bar and select Patient Statements . Once you...
  9. DrChrono Payments: Error message

    When you first set up your DrChrono Payments account, you may see the error message "There was an error retrieving DrChrono Payments merchant account." You will see this error message until the enrollment with DrChrono Payments is complete a...
  10. If I Have Submitted my EDI and/or ERA Paperwork, Can I Bill Claims Right Away?

    Can claims be submitted and ERA transactions received immediately after submitting the EDI and/or ERA agreement ? No. The payer will need time to process the paperwork within their processing systems, referred to as the payer t...