Updated Articles

  1. Running Eligibility when the Claim goes to an Alternative Payer

    DrChrono has added an exciting new feature for those claims where the eligibility information comes from one company, and the claim goes to another payer for processing. This scenario is most common in the chiropractic and mental health fields...
  2. Eligibility Checks in the Appointment Window vs. the Patient's Chart

    You can run insurance eligibility in a few places in DrChrono, the appointment window, the patient's chart, and the eligibility dashboard.   Any location will pull the insurance information for the patient that is made available by their in...
  3. Specialty Specific Eligibility

    DrChrono can verify eligibility for either single or multiple specialties at a time and log past eligibility checks for future reference. Running Eligibility Navigate to Patient’s chart > Eligibility screen Search for ...
  4. Create and Use Eligibility Groups

    Learn how to create and use eligibility groups
  5. Creating an Eligibility Profile

    You can create an eligibility profile to use with individual or batch eligibility checks. Navigate to  Account > Custom Fields .  Select Eligibility Profiles from the left menu and +Add Eligibility Profile to create a new profi...
  6. How Do I Use an Alternative Pay to Address on Patient Statements?

    Please follow the below instructions to use an alternative pay-to/remit-to address on the patient statement.  You would use this option if you do not want patient payments coming directly to your office.  They could be directed to an alternate, pe...
  7. How to Include Notes on your Patient Statements

    You can add messages such as "To set up a payment plan, please call xxx-xxx-xxxx", "Your Prompt Payment is Appreciated" or anything else you would like to send out on your patient statements. Follow the steps outlined below: Hover the ...
  8. How to Generate a Statement with the Responsible Party Information?

    If you need to direct a statement to someone other than the patient, perhaps a parent or guardian, you can designate that in their chart. The steps below will show you how to enter the information. Hover over Patients and select ...
  9. VIDEO: Generating Patient Statements

    Check out this video to see how easy it is to generate/print statements for your patients.   This article will walk you through generating patient statements. ...
  10. Creating and Managing Patient Statements

      On DrChrono's Apollo or Apollo Plus plan, you have the ability to send and manage your patient statements through the Patient Statements page. Hover over Billing on your DrChrono navigation bar and select Patient Statements . Once you...