Here are some things to try when your device is not recognized:
Ensure the device is sufficiently charged before use. The card reader must be at least 50% charged for first-time usage.
Check the serial number of t...
Contact your account manager if you sold your account and would like your DrChrono account and all patient information transferred to another provider.
If a provider leaves before your practice's contract term ends, you must take specific steps to restrict their access.
Charges
Charges for the provider license remain on your account until your contract renews. Notify the Support team o...
To port your fax number from DrChrono to another EHR or fax vendor, you'll need to coordinate with your new EHR or fax vendor to initiate this process. Typically, your new vendor will request specific details about your existing fax number.
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