Updated Articles

  1. DrChrono Payments: Processing a patient payment on the iPad

    You can process patient payments on the go by utilizing your iPad. Log into your DrChrono account Pull up the patient's appointment, scroll down, and press Add under the Billing Details section. If "Pay with DrChrono Payments...
  2. DrChrono Payments: Processing a patient payment on the web

    DrChrono is happy to offer your practice a simple, efficient, and convenient way to collect patient payments. After you set up your account with DrChrono Payments, you are ready to process a payment. Navigate to ...
  3. DrChrono Payments: Error message

    When you first set up your DrChrono Payments account, you may see the error message "There was an error retrieving DrChrono Payments merchant account." You will see this error message until the enrollment with DrChrono Payments is complete...
  4. DrChrono Payments: Merchant IDs

    When setting up your account to process credit card payments utilizing DrChrono Payments, you will need to set which merchant ID the payments will be processed under. With DrChrono Payments, you can set the Merchant ID for the entire practice...
  5. Using EverHealth Scribe During Patient Visits

    Learn how to prepare for patient visits and record encounters with Scribe. Step-by-step guide to set up, document, and streamline your workflow.
  6. Refund Patient Cash and Check Payments

    If you need to refund a patient payment made by cash or check, you will need to post the refund in the DrChrono system to keep records accurate and up to date. To post a refund of a cash and/or check payment: Navigate to Billing > Patient Pa...
  7. Fee Schedule - Overview

    DrChrono has updated the fee schedule to include additional fields and functionality that can be customized to adapt to the needs of your practice. Features include: The ability to have multiple effective fee schedules for specific p...
  8. Setting up Subscription Memberships

    Setting up a subscription membership Before placing a patient on a subscription or membership plan, you must set it up for your practice.  Once set up, it can be easily used for your patients.  No updates will be needed until/unless you want to ...
  9. Creating and Managing Patient Statements

      On DrChrono's Apollo or Apollo Plus plan, you have the ability to send and manage your patient statements through the Patient Statements page. Hover over Billing on your DrChrono navigation bar and select Patient Statements . Once you...
  10. Enhanced Patient Statement Delivery

    How it works | Documentation | OnPatient | Sample Statements | Statement QR Code | Payment Process |  Pricing | Usage | Benefits | Turn off/on feature   Providers that currently use DrChrono patient statements now have access t...