Can claims be submitted and ERA transactions received immediately after submitting the EDI and/or ERA agreement ?
No. The payer will need time to process the paperwork within their processing systems, referred to as the payer t...
On DrChrono's Apollo or Apollo Plus plan, you have the ability to send and manage your patient statements through the Patient Statements page. Hover over Billing on your DrChrono navigation bar and select Patient Statements . Once you...
Before sending your claims to the clearinghouse for submission to the payer, they undergo a scrubbing process. If an issue is identified, the claim will be moved to the "Missing Information" status and populated with the specific error. ...
Here are some things to try when your device is not recognized:
Ensure the device is sufficiently charged before use. The card reader must be at least 50% charged for first-time usage.
Check the serial number of t...
When you first set up your DrChrono Payments account, you may see the error message "There was an error retrieving DrChrono Payments merchant account." You will see this error message until the enrollment with DrChrono Payments is complete a...
If a provider leaves before your practice's contract term ends, you must take specific steps to restrict their access.
Charges
Charges for the provider license remain on your account until your contract renews. Notify the Support team o...
Contact your account manager if you sold your account and would like your DrChrono account and all patient information transferred to another provider.