Updated Articles

  1. Intelligent Claim Rejection Messages

    Last Updated: 11/03/2025 in Billing Claims Claim Rejections
    DrChrono has introduced an AI-powered enhancement to make claim rejections easier to understand. For customers using the ePS Clearinghouse , rejection messages will now be displayed in clear, simplified language—helping you quickly iden...

  2. Timely Filing Letter

    Last Updated: 10/31/2025 in Billing Billing Workflow Timely Filing Letters
    For customers utilizing ePS (eProvider Solutions) Clearinghouse, a new Timely Filing Letter with claim-specific information is at your fingertips, should you need to file an appeal for a Timely Filing Denial.  Navigate to Billing > Live Clai...

  3. What to Do with Your Account After Selling Your Practice

    Last Updated: 10/30/2025 in Account My DrChrono Account
    Contact your account manager if you sold your account and would like your DrChrono account and all patient information transferred to another provider.

  4. Compatible iOS Versions and Devices Supported by DrChrono

    Last Updated: 10/30/2025 in Account My DrChrono Account
    Learn more about compatible iOS versions supported by DrChrono.

  5. Steps to Take When Providers Leave Mid-Contract

    Last Updated: 10/30/2025 in Account My DrChrono Account
    If a provider leaves before your practice's contract term ends, you must take specific steps to restrict their access.  Charges Charges for the provider license remain on your account until your contract renews. Notify the Support team o...

  6.  Patient Chart Demographics (Video)

    Last Updated: 10/30/2025 in Video Library Chart Optimization
    This video describes how to use the Demographics page in the patient chart.

  7.  Intelligent Claim Rejection Messages

    Last Updated: 10/29/2025 in Video Library Billing
    ...

  8. How do I cancel my OnPatient account?

    Last Updated: 10/28/2025 in OnPatient OnPatient for Patients Account Management
    If you would like to cancel the use of your OnPatient account, please contact your provider to revoke your account invitation.

  9. Set Up EPCS with ID.me

    Last Updated: 10/27/2025 in Clinical E-prescribing eRx and EPCS Setup and Registration
    Learn how to set up EPCS with ID.me.

  10. Setting Up eRx with ID.me

    Last Updated: 10/27/2025 in Clinical E-prescribing eRx and EPCS Setup and Registration
    Registering for eRx is an easy process that will allow you to send electronic prescriptions for your patients. DrChrono has partnered with ID.me to complete the identity verification process.   Important Notes about Registering for eRx ...
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