Integrated with your DrChrono account is an enrollment portal for ePS (eProvider Solutions) to make it easy and efficient to submit your enrollment requests and check on their status in real time. The video below will walk you through the proc...
**** Please note, if you submit any request other than real-time eligibility (Claims and/or ERA) you could potentially impact ALL of your claim submissions **** For any questions, please reach out to support . Here is how you ...
Customers utilizing eProvider Solutions (ePS) can now validate claims on demand. This ability will identify any errors quickly and allow for correction before the claim is submitted to the clearinghouse for processing. Navigate to Billing...
What determines a payer’s turnaround time for EDI/claim submissions?
Each payer determines its own turnaround time (TAT) based on its internal processes, requirements, and volume. Each payer’s processing time may change based on t...
Can claims be submitted and ERA transactions received immediately after submitting the EDI and/or ERA agreement ?
No. The payer will need time to process the paperwork within their processing systems, referred to as the payer t...
For customers utilizing eProvider Solutions (EPS) as your clearinghouse during the Emergency Access, you can see in your patient's chart what services (Electronic Claims, ERAs, Eligibility) are available for each payer. If you are not currentl...
Before sending your claims to the clearinghouse for submission to the payer, they undergo a scrubbing process. If an issue is identified, the claim will be moved to the "Missing Information" status and populated with the specific error. ...
When billing claims to a payer, it can sometimes be helpful to see what information was on the claim when it was billed. There is a section in the Billing Log that shows exactly what was on the claim. When you send a claim, the details are captu...
Each payer or insurance company has its payer ID number to accept electronic claims. It is the electronic address , so the clearinghouse knows which payer/insurance company to send the claim to. Some national payers, such as Aetna (60054), C...
When you are billing the claims to a Workers' Comp insurance, ensure the insurance information is updated in the Demographics > Workers' Comp section. This will give you the option to enter all of the applicable information and have that infor...