Updated Articles

  1. eProvider Solutions: Can I archive a submitted request?

    Yes, if you need to archive a submitted EDI/ERA request, you can do so within your enrollment portal.   Navigate to Billing > Enrollment > Manage Submitted tab Locate the entry you need to archive - the box is on the right of the screen  ...
  2. ePS: EDI Enrollment Check

    When a claim is placed in a submission status (Bill Insurance, Bill Secondary Insurance, Auto Accident Claim, Worker's Compensation, Durable Medical Equipment), a check will be made before submission to ensure that an EDI submission request ha...
  3. ePS Enrollment Module: TIN update

     To assist with submitting your enrollment requests through eProvider Solutions (ePS), we have added a column to list the associated Tax ID/TIN.  This will help identify which request is which if your office bills with multiple Tax ID numbers. ...
  4. Why is my claim rejected for “Service line COB” information?

    You can receive a rejection "Service line COB "when you submit a claim to secondary insurance when the primary insurance payment details posted are not correct or incomplete. In the screenshot here, the billed amount is ...
  5. Video: Printing Patient Superbills

    Here is a link to an article that will walk you through printing patient receipts and superbills. ...
  6. New York Form C4.3 - Doctor's Report of MMI/Permanent Impairment

    For workers' claims in New York that result in the permanent impairment of a patient, the C4.3 form, or Doctor's Report of MMI/Permanent Impairment form, is required. This form is built into your DrChrono account and is easily accessible ...
  7. How to delete a charge on an appointment from the Live Claims Feed

    Deleting a charge from a patient's appointment is a breeze in the Live Claims Feed. The steps below will show you how fast and easy it is. Navigate to Billing > Live Claims Feed Pull up the patient's account via their name, chart id, or...
  8. Video: Submitting a Void Claim

    Need to submit a void claim? Check out this video and see how easy it is! Here is a link to an article that will walk you through submitting a void claim to a payer. ...
  9. How to Submit a Voided Claim to a Payer?

    There may be an instance where you need to delete a claim that has already been submitted to a patient's insurance. To do so, you will need to send the payer a voided claim . Navigate to the appointment through the Live Claims Feed. Bi...
  10. Video: Aligning your HCFA 1500 form

      The HCFA 1500 text form should be used if you have the pre-formatted red HCFA paper loaded into your printer. If you are printing on plain, white, 8.5" x 11" paper, you want to use the HCFA 1500 non-text option. ...