Updated Articles

  1. How do I Share Correspondence with the Billing Team?

    As an Apollo Plus client, there will be times when you need to share correspondence with the billing team. You can do it in different 2 ways.. through the patient's chart or Box.com . Both are HIPAA-secure environments where PHI can be ...
  2. Creating a New Request : EHI Export

    Learn more about creating a new EHI export request.
  3. FAQ- Copy Previous Clinical Note from a Persistent Form

    Learn more about FAQ to copy a previous note from a persistent form.
  4. Manually verifying ERAs prior to posting

    As ERAs are received from the clearinghouse, they will automatically post to your patient's appointments. If you would like to verify that you have received the deposit or check before the ERA posts to your patient's appointments, the system c...
  5. How to auto set a billing status when ERA is received and patient paid the balance in full?

    Enabling Auto Set Billing status will help your office by updating the billing status automatically when you receive an ERA from a payer.   The Billing status will change to ERA Received, ERA Denied, Internal Review, Balance Due, or Paid in F...
  6. Moving charges listed under Ins Bal to the patient

    There may be times when you need to move a charged amount listed under "Ins Bal" (Insurance Balance) in the Live Claims Feed, to the patient's responsibility (Pt Bal). One example would be if you are manually posting a denial from a payer be...
  7. How do I post a payer/insurer/provider adjustment?

    There may be times when you will need to post an adjustment to a patient's account manually. Here is how you can easily accomplish the task: Start with the patient's appointment.  Scroll down to where the CPT/charges are listed. Press th...
  8. Is there an automated way to adjust balances?

    If you routinely adjust off balances, you can save time by enabling this feature. Navigate to Account > Provider Settings . Under the Miscellaneous heading, scroll down to the option labeled  Balance Writeoff . There is one for ...
  9. Copy Previous Clinical Note from a Persistent Form

    Learn more about copying a previous note from a persistent form.
  10. Video: Unmatched ERAs

    Do you have payments that the system could not match or post? Find them under Unmatched ERAs. Check out this video to identify and rectify the unmatched payments. Here is a link to an article that will walk you thr...