As an Apollo Plus client, there will be times when you need to share correspondence with the billing team. You can do it in different 2 ways.. through the patient's chart or Box.com . Both are HIPAA-secure environments where PHI can be ...
As ERAs are received from the clearinghouse, they will automatically post to your patient's appointments. If you would like to verify that you have received the deposit or check before the ERA posts to your patient's appointments, the system c...
Enabling Auto Set Billing status will help your office by updating the billing status automatically when you receive an ERA from a payer. The Billing status will change to ERA Received, ERA Denied, Internal Review, Balance Due, or Paid in F...
There may be times when you need to move a charged amount listed under "Ins Bal" (Insurance Balance) in the Live Claims Feed, to the patient's responsibility (Pt Bal). One example would be if you are manually posting a denial from a payer be...
There may be times when you will need to post an adjustment to a patient's account manually. Here is how you can easily accomplish the task: Start with the patient's appointment. Scroll down to where the CPT/charges are listed. Press th...
If you routinely adjust off balances, you can save time by enabling this feature. Navigate to Account > Provider Settings . Under the Miscellaneous heading, scroll down to the option labeled Balance Writeoff . There is one for ...
Do you have payments that the system could not match or post? Find them under Unmatched ERAs. Check out this video to identify and rectify the unmatched payments.
Here is a link to an article that will walk you thr...