Updated Articles

  1. Access DrChrono Support

    This article walks you through the various ways to access DrChrono by EverHealth Support.
  2. Usage Report Updated

    Track text messages, faxes, video visits, and phone reminders sent to patients through the usage report in Account Settings.
  3. DrChrono Support Chat

    DrChrono has an AI-powered support assistant that’s always available to assist you.
  4.  DrChrono Support Chat (Video)

    This video provides a demo of DrChrono by EverHealth's AI-powered support assistant.
  5. Manage Recurring Events

    View all scheduled recurring appointments and breaks on the Recurring Events page.
  6. Place of Service (POS) code 27

     POS Code 27 The Centers for Medicare and Medicaid Services (CMS) has created a new place of service code 27 to use when services are provided in a non-permanent location, effective October 1, 2023. If you provide services to patients w...
  7. How are my claim submissions charged to my account?

    DrChrono will not charge for any electronic claim submission to an EDI Medical Payer that goes through eProvider Solutions (ePS). If you use the payer ID that starts with PRNT/EPRNT/GPRNT/HPRNT, those will be sent on paper instead...
  8. How to create a Custom Patient Payment Type

    If you would like to create a custom patient payment type such as a coupon, flex spending card, etc, you can do so by following the steps given below. Go to Account > Custom Fields .  Select Patient Payment Types on the left of the...
  9. Will DrChrono take a percentage of my collection for claims prior to our contract date?

    No, for Elite customers, our system is designed to calculate collection based on the go-live date agreed upon by the practice. The only exception to this is if we are working on a legacy project for you. We would collect the agreed-u...
  10. Turning On and Turning Off Your Sample Data

    The Sample Data option in DrChrono is a great way to familiarize yourself with the DrChrono EHR before adding actual patient data. It is designed to be turned on so you can practice and learn the DrChrono platform and turn off and remove the...